§ 1213.3 Authorities and duties of the Ombudsman.
Primary source
Verbatim text below is from the Electronic Code of Federal Regulations (eCFR), a public-domain U.S. government work. Always verify the current version with the eCFR before relying on it for any legal matter.
Full Text
General.(a) The Office shall be headed by an Ombudsman, who shall consider complaints and appeals from any regulated entity, the Office of Finance, and any person that has a business relationship with a regulated entity or the Office of Finance regarding any matter relating to the regulation and supervision of such regulated entity or the Office of Finance by FHFA. In considering any complaint or appeal under this part, the Ombudsman shall:
(1) Conduct inquiries and submit findings of fact and recommendations to the Director concerning resolution of the complaint or appeal, and
(2) Act as a facilitator or mediator to advance the resolution of the complaint or appeal.
Other duties.(b) The Ombudsman shall:
(1) Establish procedures for carrying out the functions of the Office,
(2) Establish and publish procedures for receiving and considering complaints and appeals, and
(3) Report annually to the Director on the activities of the Office, or more frequently, as determined by the Director.
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