Rombom v. United Air Lines, Inc.

How courts have described this case

Verbatim parenthetical descriptions written by other courts when citing this decision. Ranked by citation-network relevance.

• holding that decisions to have passenger arrested was not reasonable when plaintiff claimed that she had quietly disembarked and been arrested only after leaving the plane
• concluding that preemption of claims stemming from arrest depends on fact-specific circumstances surrounding arrest
• finding that, under the FAA and ADA, “injured plaintiffs do not have an alternative administrative remedy to state tort claims”
• finding decision to have passenger arrested is a service “if it is the only way to remove a passenger who refuses to disembark.”
• even rude communications between flight attendants and customers are services when communications are designed to effect a service, such as seating passengers or making safety announcements
• crew’s rude reprimands when requiring passenger to be quiet were not unreasonable or outrageous

Source: CourtListener parenthetical corpus (CC0).