Federal Agency Customer Experience Act of 2021
- Last Action
- 6/23/2022
Actions
- 2022-06-23Held at the desk.
- 2022-06-23Received in the House.
- 2022-06-23Message on Senate action sent to the House.
- 2022-06-22Passed Senate with an amendment by Unanimous Consent. (text of amendment in the nature of a substitute: CR S3095-3096)
- 2022-06-22Passed/agreed to in Senate: Passed Senate with an amendment by Unanimous Consent.
- 2022-06-22Measure laid before Senate by unanimous consent. (consideration: CR S3095-3096)
- 2021-07-19Placed on Senate Legislative Calendar under General Orders. Calendar No. 103.
- 2021-07-19Committee on Homeland Security and Governmental Affairs. Reported by Senator Peters without amendment. With written report No. 117-30.
- 2021-07-19Committee on Homeland Security and Governmental Affairs. Reported by Senator Peters without amendment. With written report No. 117-30.
- 2021-03-17Committee on Homeland Security and Governmental Affairs. Ordered to be reported without amendment favorably.
- 2021-03-10Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
- 2021-03-10Introduced in Senate
CRS Summary
As of 2022-06-22 (55)
Federal Agency Customer Experience Act of 2021
This bill requires certain agencies to collect voluntary customer experience feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.
The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.
The feedback may not be used in any appraisal of job performance of a federal employee.
Cosponsors (1)
- James Lankford (R-OK)
Subjects
- Congressional oversight
- Government information and archives
- Government studies and investigations
- Performance measurement
Sourced from Congress.gov (public domain).
This is legal information, not legal advice. Laws vary by jurisdiction and change frequently. Always verify current law with official sources and consult a licensed attorney in your jurisdiction for advice on your specific situation.