Agency Information Collection Activities; National Park Service Concessioner Services Customer Satisfaction Survey

Issuing agencies

Abstract

In accordance with the Paperwork Reduction Act of 1995, we, the National Park Service (NPS) are proposing a new a information collection.

Full Text

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<title>Federal Register, Volume 91 Issue 215 (Monday, November 9, 2026)</title>
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[Federal Register Volume 91, Number 215 (Monday, November 9, 2026)]
[Notices]
[Page 70895]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2026-22736]



[[Page 70895]]

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DEPARTMENT OF THE INTERIOR

National Park Service

[NPS-WASO- BSD-CONC--NPS0043831; PPWOBSADC0 PPMVSCS1Y.Y00000; OMB 
Control Number 1024-NEW]


Agency Information Collection Activities; National Park Service 
Concessioner Services Customer Satisfaction Survey

AGENCY: National Park Service, Interior.

ACTION: Notice of information collection; request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, we, 
the National Park Service (NPS) are proposing a new a information 
collection.

DATES: Interested persons are invited to submit comments, which NPS 
must receive on or before December 9, 2026.

ADDRESSES: Written comments and suggestions on the information 
collection requirements should be submitted by the date specified above 
in DATES to <a href="https://www.reginfo.gov/public/do/PRAMain">https://www.reginfo.gov/public/do/PRAMain</a>. Find this 
particular information collection by selecting ``Currently under 
Review--Open for Public Comments'' or by using the search function. 
Please provide a copy of your comments to the NPS Information 
Collection Clearance Officer (ADIR-ICCO), 13461 Sunrise Valley Drive, 
(MS-263) Herndon, VA 20191 (mail); or <a href="/cdn-cgi/l/email-protection#cdbda5aca9bfa8ac92bda2a3a9be8da3bdbee3aaa2bb"><span class="__cf_email__" data-cfemail="c8b8a0a9acbaada997b8a7a6acbb88a6b8bbe6afa7be">[email&#160;protected]</span></a> (email). 
Please reference Office of Management and Budget (OMB) Control Number 
1024-NEW in the subject line of your comments.

FOR FURTHER INFORMATION CONTACT: Katy Canetta, Concession Specialist, 
WASO Commercial Services Program, Contract Management Branch, at 
<a href="/cdn-cgi/l/email-protection#bfd4decbc6e0dcded1dacbcbdeffd1cfcc91d8d0c9"><span class="__cf_email__" data-cfemail="ec878d9895b38f8d828998988dac829c9fc28b839a">[email&#160;protected]</span></a> (email) or (307) 250-6535 (telephone). Please 
reference OMB Control Number 1024-NEW (Concessioner's Satisfaction 
Survey) in the subject line of your comments. Individuals in the United 
States who are deaf, deafblind, hard of hearing, or have a speech 
disability may dial 711 (TTY, TDD, or TeleBraille) to access 
telecommunications relay services. Individuals outside the United 
States should use the relay services offered within their country to 
make international calls to the point-of-contact in the United States. 
You may also view the Information Collection Request (ICR) at <a href="http://www.reginfo.gov/public/do/PRAMain">http://www.reginfo.gov/public/do/PRAMain</a>

SUPPLEMENTARY INFORMATION: In accordance with the Paperwork Reduction 
Act of 1995 (PRA, 44 U.S.C. 3501 et seq.) and 5 CFR 1320.8(d)(1), all 
information collections require approval under the PRA. As part of our 
continuing effort to reduce paperwork and respondent burdens, we invite 
the public and other Federal agencies to comment on new, proposed, 
revised, and continuing collections of information. This helps us 
assess the impact of our information collection requirements and 
minimize the public's reporting burden. It also helps the public 
understand our information collection requirements and provide the 
requested data in the desired format.
    AFederalRegister notice with a 60-day public comment period 
soliciting comments on this collection of information was published on 
July 25, 2024 (89 FR 60449). No comments were received.
    We are especially interested in public comment addressing the 
following:
    (1) Whether or not the collection of information is necessary for 
the proper performance of the functions of the agency, including 
whether or not the information will have practical utility.
    (2) The accuracy of our estimate of the burden for this collection 
of information, including the validity of the methodology and 
assumptions used.
    (3) Ways to enhance the quality, utility, and clarity of the 
information to be collected.
    (4) How might the agency minimize the burden of the collection of 
information on those who are to respond, including through the use of 
appropriate automated, electronic, mechanical, or other technological 
collection techniques or other forms of information technology, e.g., 
permitting electronic submission of response.
    Comments that you submit in response to this notice are a matter of 
public record. We will include or summarize each comment in our request 
to OMB to approve this information collection request (ICR). Before 
including your address, phone number, email address, or other personal 
identifying information in your comment, you should be aware that your 
entire comment--including your personal identifying information--may be 
made publicly available at any time. While you can ask us in your 
comment to withhold your personal identifying information from public 
review, we cannot guarantee that we will be able to do so.
    Abstract: The National Park Service (NPS) is responsible for 
preserving park resources and ensuring they remain unimpaired for 
future generations, as required under the 1916 Organic Act and the 1970 
General Authorities Act. Through its Commercial Services Program (CSP), 
the NPS manages more than 400 concession contracts that provide 
essential visitor services, including lodging, food, retail, and guided 
recreation. To meet statutory requirements--such as those outlined in 
the Concessions Management Improvement Act of 1998--the NPS evaluates 
concessioner performance and ensures that services are delivered 
safely, lawfully, and at reasonable prices.
    The proposed information collection will help the CSP and 
individual parks assess visitor experiences with concession-provided 
services. Feedback gathered through this collection will allow the NPS 
to evaluate concessioner performance, understand visitor expectations, 
and identify areas for improvement. These insights will guide 
management decisions that enhance service quality and support positive 
visitor experiences across the National Park System.
    Title of Collection: National Park Service Concessioner Services 
Customer Satisfaction Survey.
    OMB Control Number: 1024-NEW.
    Form Number: None.
    Type of Review: New Collection
    Respondents/Affected Public: Individuals and Households.
    Total Estimated Number of Annual Responses: 522,000.
    Estimated Completion Time per Response: 5 minutes.
    Total Estimated Number of Annual Burden Hours: 43,500.
    Respondent's Obligation: Voluntary.
    Frequency of Collection: On occasion.
    Total Estimated Annual Non hour Burden Cost: None.
    An agency may not conduct or sponsor and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number.
    The authority for this action is the Paperwork Reduction Act of 
1995 (44 U.S.C. 3501 et seq.).

Phadrea Ponds,
Information Collection Clearance Officer, National Park Service.
[FR Doc. 2026-22736 Filed 11-6-26; 8:45 am]
BILLING CODE 4312-52-P


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