Request for Comments on the Renewal of a Previously Approved Information Collection: Generic Clearance of Customer Satisfaction Surveys

Issuing agencies

Abstract

MARAD invites public comments on its intention to request Office of Management and Budget (OMB) approval to renew an information collection in accordance with the Paperwork Reduction Act of 1995. The proposed collection OMB 2133-0546 (Generic Clearance of Customer Satisfaction Surveys) is used to obtain feedback about customer service delivery. MARAD is required to publish this notice in the Federal Register to obtain comments from the public and affected agencies.

Full Text

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[Federal Register Volume 91, Number 214 (Friday, November 6, 2026)]
[Notices]
[Page 70120]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2026-22704]



[[Page 70120]]

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DEPARTMENT OF TRANSPORTATION

Maritime Administration

[Docket No. MARAD-2026-1816]


Request for Comments on the Renewal of a Previously Approved 
Information Collection: Generic Clearance of Customer Satisfaction 
Surveys

AGENCY: Maritime Administration (MARAD), U.S. Department of 
Transportation (DOT).

ACTION: Notice.

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SUMMARY: MARAD invites public comments on its intention to request 
Office of Management and Budget (OMB) approval to renew an information 
collection in accordance with the Paperwork Reduction Act of 1995. The 
proposed collection OMB 2133-0546 (Generic Clearance of Customer 
Satisfaction Surveys) is used to obtain feedback about customer service 
delivery. MARAD is required to publish this notice in the Federal 
Register to obtain comments from the public and affected agencies.

ADDRESSES: Written comments and recommendations for the proposed 
information collections should be sent within 30 days of publication of 
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: Tamelia Bolton, 202-366-4623, Office 
of Management and Administrative Services, Maritime Administration, 
Department of Transportation, 1200 New Jersey Avenue SE, Washington, DC 
20590, Email: <a href="/cdn-cgi/l/email-protection#7f2b1e121a13161e513d10130b10113f1b100b51181009"><span class="__cf_email__" data-cfemail="5206333f373e3b337c103d3e263d3c12363d267c353d24">[email&#160;protected]</span></a>.

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance of Customer Satisfaction Surveys.
    OMB Control Number: 2133-0546.
    Type of Request: Extension without change of currently approved 
information collection.
    Abstract: OMB 2133-0546 (Generic Clearance Customer Satisfaction 
Surveys) enables MARAD to garner customer and stakeholder feedback in 
an efficient and timely manner, in accordance with our commitment to 
improve service delivery. The collected information ensures that users 
have an effective, efficient, and satisfying experience with the 
agency's programs. This feedback also provides insight into customer or 
stakeholder perceptions, identifies issues with service delivery, and 
focuses attention on areas where communication, training, and/or 
changes in operations might improve customer service experience. 
Additionally, this collection will facilitate ongoing, collaborative, 
and actionable communication between MARAD and its customers and 
stakeholders. Public feedback is also expected to contribute directly 
to the improvement of program operations that directly affect the 
public.
    Respondents: Individuals and households, business and 
organizations, State, local or Tribal government.
    Estimated Number of Respondents: 5,900.
    Estimated Number of Responses: 5,900.
    Annual Estimated Total Annual Burden Hours: 1,758.
    Frequency of Response: per request.
    A 60-day Federal Register Notice soliciting comments on this 
information collection was published on September 3, 2026 (91 FR 
56719). The posting received one non-substantive comment that the 
publication dates for the 60-day Federal Register Notice were 
incorrect. However, MARAD reviewed and verified the publication date 
for the Federal Register Notice and notified the commenter that no 
correction was needed.

(Authority: The Paperwork Reduction Act of 1995; 44 U.S.C. Chapter 
35, as amended; and 49 CFR 1.49.)

    By Order of the Maritime Administrator.
T. Mitchell Hudson, Jr.
Secretary, Maritime Administration.
[FR Doc. 2026-22704 Filed 11-5-26; 8:45 am]
BILLING CODE 4910-81-P


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