Privacy Act of 1974; System of Records

Issuing agencies

Abstract

As required by the Privacy Act of 1974, notice is hereby given that VA is modifying an existing system of records titled, "Veterans and Uniformed Services Personnel Programs of U.S. Government Life Insurance--VA" (36VA29). This system is housed within a cloud-based computer system called "Life Insurance Policy Administration Solution" (LIPAS), which is a managed service solution leveraging commercial off-the-shelf (COTS) software applications hosted in the VA Enterprise Cloud Amazon Web Services GovCloud (VAEC-AWS) High environment. LIPAS replaced the retired Insurance Payment System mainframe and Veterans Insurance Claim Tracking and Response System (VICTARS). By using LIPAS to integrate with VA Enterprise shared services, LIPAS provides the components necessary for VA Insurance policy administration and management.

Full Text

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<title>Federal Register, Volume 91 Issue 204 (Friday, October 23, 2026)</title>
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[Federal Register Volume 91, Number 204 (Friday, October 23, 2026)]
[Notices]
[Pages 66950-66956]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2026-21697]


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DEPARTMENT OF VETERANS AFFAIRS

[Docket No. VA-2026-VACO-0001]


Privacy Act of 1974; System of Records

AGENCY: Department of Veterans Affairs (VA), Veterans Benefits 
Administration (VBA).

ACTION: Notice of a modified system of records.

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SUMMARY: As required by the Privacy Act of 1974, notice is hereby given 
that VA is modifying an existing system of records titled, ``Veterans 
and Uniformed Services Personnel Programs of U.S. Government Life 
Insurance--VA'' (36VA29). This system is housed within a cloud-based 
computer system called ``Life Insurance Policy Administration 
Solution'' (LIPAS), which is a managed service solution leveraging 
commercial off-the-shelf (COTS) software applications hosted in the VA 
Enterprise Cloud Amazon Web Services GovCloud (VAEC-AWS) High 
environment. LIPAS replaced the retired Insurance Payment System 
mainframe and Veterans Insurance Claim Tracking and Response System 
(VICTARS). By using LIPAS to integrate with VA Enterprise shared 
services, LIPAS provides the components necessary for VA Insurance 
policy administration and management.

DATES: Comments must be received by November 23, 2026. This modified 
system of records is effective as of October 23, 2026 unless modified 
by a subsequent notice incorporating any comments received.

[[Page 66951]]


ADDRESSES: Comments may be submitted through <a href="http://www.regulations.gov">www.regulations.gov</a> or 
mailed to VA Privacy Service (005X6F), 810 Vermont Avenue NW, 
Washington, DC 20420.
    Comments should indicate that they are submitted in response to 
this notice to modify the system of records titled ``Veterans and 
Uniformed Services Personnel Programs of U.S. Government Life 
Insurance--VA'' (36VA29). Comments received will be available at 
<a href="http://www.regulations.gov">www.regulations.gov</a> for public viewing, inspection, or copies.

FOR FURTHER INFORMATION CONTACT: Samantha Yerdon, Management and 
Program Analyst, VA Insurance Service, VA Insurance Center, 
<a href="/cdn-cgi/l/email-protection#92c1f3fff3fce6faf3bccbf7e0f6fdfcd2e4f3bcf5fde4"><span class="__cf_email__" data-cfemail="b2e1d3dfd3dcc6dad39cebd7c0d6dddcf2c4d39cd5ddc4">[email&#160;protected]</span></a>.

SUPPLEMENTARY INFORMATION:  VA is modifying the following categories: 
System Location, System Manager, Categories of Individuals Covered by 
the System, Categories of Records in the System, Record Source 
Categories, Routine Uses of Records Maintained in the System including 
Categories of Users and the Purposes of such uses, Policies and 
Practices for Storage of Records, Policies and Practices for 
Retrievability of Records, Polices and Practices for Retention and 
Disposal of Records, and Administrative, Technical, and Physical 
Safeguards.
    The System Location section is being amended to reflect the system 
of record, LIPAS, and the VBA Data Warehouse (VD2) application.
    The System Manager Section is being amended to reflect the addition 
of the Director of Insurance Product Line, VA Office of Information and 
Technology, Marlton, New Jersey. The phone number is 267-441-9015.
    The Categories of Individuals Covered by the System section is 
being amended to reflect VA's newest life insurance program, Veterans 
Affairs Life Insurance (VALife) under section 1922B of title 38 U.S.C.
    The Categories of Records in the System section is being amended to 
reflect:
    Applications for insurance are being amended to reflect Department 
of Defense Identification Number (DoD ID) Number also known as 
Electronic Data Interchange Personal Identifier (EDI-PI).
    Beneficiary and option designation information is being amended to 
reflect the addition of date of birth and financial institution 
information such as bank account and routing numbers.
    Insurance contract information is being amended to reflect the 
addition of direct pay through check or electronic billing (eBilling).
    Policy information and access history from the VA Insurance website 
self-service-portal stored in LifePro is being amended to reflect the 
addition of LifePro and the removal of file numbers.
    Information from the VA Insurance website, also called Electronic 
Insurance (EIN), which provides access to veterans for completion of an 
application for VALife is being amended to reflect the addition of 
coverage amount, payment method, and financial institution information 
such as bank accounts and routing numbers. Additionally, it is being 
amended to reflect the removal of medical history and Service-Disabled 
Veterans Insurance (S-DVI), which is no longer open for applications 
and has been replaced with VALife.
    Recordings of incoming calls using software is being amended to 
reflect Calabrio Inc. rather than NICE Ltd.
    The Veterans Experience Office (VEO) is being added to reflect 
Veterans Signals (VSignals). VA Insurance Service sends data to the 
VEO. The data is selected and sent to VSignals to survey insurance 
customers. VSignals can be found in the Survey System of Records 
Notices (SORN), veterans, Dependents of veterans, and VA beneficiary 
Survey Records (43VA008).
    The Record Source Categories section is being amended to reflect 
Enformion, which replaced Westlaw, and Ask VA (AVA), which replaced 
Routing and Information System.
    The Routine Uses of Records Maintained in the System section is 
being amended to reflect the updated Standard Routine Uses for VA 
Systems of Records. Additionally, Routine Use 26 has been added to 
reflect Treasury for Withholding.
    The Policies and Practices for Storage of Records Section is being 
amended to reflect LIPAS, which replaced VICTARS; Calabrio Inc., which 
replaced NICE Ltd.; the addition of the Document Repository and Claims 
Evidence; and the removal of Insurance Terminal System and local area 
network (LAN). Additionally, backup VA insurance records stored by the 
St. Paul Regional Benefit Office and Iron Mountain (Appendix I provides 
the complete addresses for each location) and inactive records stored 
on microfilm, microfiche, compact disks, VA Central Office index cards, 
premium record cards in hardcopy folders, computer lists, and punch 
cards, which are kept in locked files in a secured area have been 
removed as these files have been either retired to National Archives 
and Records Administration or destroyed as they have met their 
retention schedule limit.
    The Policies and Practices for Retrievability of Records section is 
being amended to reflect the use of EIN verification.
    The Policies and Practices for Retention and Disposal of Records 
section is being amended to reflect LIPAS in place of VICTARS and 
Calabrio Inc. in place of NICE Ltd.
    The Administrative, Technical and Physical Safeguards section is 
being updated to provide additional technical information and broader 
explanations about security measures.
    The Report of Intent to Amend a System of Records Notice and an 
advance copy of the system notice have been sent to the appropriate 
Congressional committees and to the Director of the Office of 
Management and Budget (OMB) as required by 5 U.S.C. 552a(r) (Privacy 
Act) and guidelines issued by OMB (65 FR 77677), December 12, 2000.

Signing Authority

    The Senior Agency Official for Privacy, or designee, approved this 
document and authorized the undersigned to sign and submit the document 
to the Office of the Federal Register for publication electronically as 
an official document of the Department of Veterans Affairs. Dr. Paul 
Lawrence, Assistant Secretary for Information and Technology and Chief 
Information Officer, Department of Veterans Affairs approved this 
document on September 24, 2026 for publication.

    Dated: October 21, 2026.
Stephanie Hotchkiss,
Government Information Specialist, VA Privacy Service, Office of 
Information and Technology, Department of Veterans Affairs.
SYSTEM NAME AND NUMBER:
    ``Veterans and Uniformed Services Personnel Programs of U.S. 
Government Life Insurance--VA'' (36VA29).

SECURITY CLASSIFICATION:
    Unclassified.

SYSTEM LOCATION:
    VA Insurance records are maintained as follows:
    1. Active Insurance records are located at the VA Insurance Center 
(VAIC) in Philadelphia, Pennsylvania (Appendix I at the end of this 
document provides the complete address).
    2. Active Insurance records are stored electronically in LIPAS. All 
LIPAS and LIPAS back up insurance records are hosted virtually in VAEC-
AWS.
    3. Inactive records are stored in the VD2 application at VA's 
Austin Information Technology Center (ITC) and at various servicing 
Federal archives and records centers in Northeast Philadelphia, 
Pennsylvania;

[[Page 66952]]

Dayton, Ohio; Lee's Summit, Missouri; Lenexa, Kansas; Chicago, 
Illinois; and Pittsfield, Massachusetts. (See Appendix I for the 
complete addresses.)
    4. Some pre-1968 records pertaining to beneficiaries of deceased 
veterans are located at the Federal Record Centers, in claim folders.
    5. Insurance documents, file numbers, policy numbers, and folder 
locations are available to all VA regional offices through the Veterans 
Benefits Management System (VBMS).
    6. Records for the supervised programs of Government insurance are 
managed by The Prudential Insurance Company of America's Office of 
Servicemembers' Group Life Insurance (OSGLI) in Newark, New Jersey. 
(See Appendix I for the address.)

SYSTEM MANAGER(S):
    The official responsible for policies and procedures: Executive 
Director, VA Insurance Service, 5000 Wissahickon Avenue, Director's 
Office (29), Philadelphia, PA 19144. The phone number is 215-381-3029. 
Director of Insurance Product Line, VA Office of Information & 
Technology, Marlton, New Jersey. The phone number is 267-441-9015.

AUTHORITY FOR MAINTENANCE OF THE SYSTEM:
    38 U.S.C. Ch. 3, Ch. 5, Ch. 19, Ch. 21; 5 U.S.C. 5514.

PURPOSE(S) OF THE SYSTEM:
    VA gathers or creates these records to administer and supervise 
statutory Government life insurance programs for veterans, members of 
the uniformed services and their spouses, surviving spouses, 
dependents, and beneficiaries who apply for benefits from these 
programs. See the statutory provisions cited in ``Authority for 
Maintenance of the System.''

CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM:
    The following categories of individuals are covered by this system:
    1. Veterans (not including dependents) and members of the uniformed 
services (including dependents) who have applied for and/or have been 
issued Government life insurance.
    2. Beneficiaries of Government life insurance entitled to, or in 
receipt of, insurance proceeds.
    3. Attorneys drawing fees for helping to settle VA insurance 
claims.
    The individuals noted above are covered by this system based on 
applications, claims, and notices of eligibility for the following 
Government life insurance programs provided in 38 U.S.C. Chapters 19 
and 21:
    (a) U.S. Government Life Insurance under section 1942.
    (b) National Service Life Insurance under section 1904.
    (c) Veterans' Special Life Insurance under section 1923.
    (d) Veterans' Reopened Insurance under section 1925.
    (e) S-DVI under sections 1922 and 1922A.
    (f) Veterans' Mortgage Life Insurance (VMLI) under section 2106.
    (g) VALife under section 1922B.
    (h) Servicemembers' Group Life Insurance (SGLI), including Family 
Servicemembers' Group Life Insurance, Veterans' Group Life Insurance 
(VGLI), and Servicemembers' Group Life Insurance Traumatic Injury 
Protection under sections 1967 through 1980A.

CATEGORIES OF RECORDS IN THE SYSTEM:
    Life insurance records (or information contained in records) may 
consist of:
    1. Applications for insurance, including: (a) the name and address 
of the veteran or member of the uniformed services; (b) email address; 
(c) phone number; (d) correspondence to and from the veteran or member 
of the uniformed services or their legal representative; (e) date of 
birth; (f) Social Security number (SSN); (g) military service number; 
(h) DOD ID also known as EDI-PI; (i) branch of service; (j) integrated 
control number; (k) dates of service; (l) military rank; (m) character 
of discharge; (n) VA file number; (o) plan or type of insurance; (p) 
disability rating; (q) medical information regarding disability and 
health history of the veteran, member of the uniformed service and 
their spouse; (r) method of payment; (s) amount of insurance coverage 
requested; and (t) bank routing and account numbers.
    2. Applications for VMLI, including: (a) supporting mortgage 
documents; (b) address of the mortgaged property; (c) name and address 
of the mortgagor; (d) the mortgage account number; (e) the rate of 
interest; (f) the original amount of the mortgage; (g) the current 
amount of the mortgage; (h) the monthly payment amount; (i) the 
mortgage payment period; and (j) VA Specially Adapted Grant Card (which 
contains the veteran's or service member's name, address, dates of 
military service, branch of service, method of separation, whether the 
veteran or service member has VMLI, the name and address of the lender, 
the legal description and property address, improvements to such 
property, date applied for disability compensation, date of submission 
of the initial application, grant information, amount of the grant 
approved, or whether the grant was denied or canceled).
    3. Beneficiary and option designation information, including: (a) 
the names, dates of birth, and addresses of principal and contingent 
beneficiaries; (b) beneficiary SSN; (c) share amount to each 
beneficiary; (d) the method of payment; (e) financial institution 
information such as bank account and routing numbers; and (f) the 
designated estate(s) and trust(s).
    4. Insurance contract information, including: (a) authorization of 
allotment payment; (b) authorization for deduction from VA benefit 
payments; (c) authorization for deduction from military retired pay; 
(d) authorization for deduction from employee payroll; (e) direct pay 
through check or eBilling; (f) paid dividend information; (g) claims 
for disability or death payments (including beneficiary bank account 
information); (h) cash value, policy loan, and lien information; (i) a 
listing of lapsed actions and unpaid insurance proceeds; (j) payment 
vouchers; (k) reinstatement information; (l) premium records status, 
and retired status of the policy; (m) court-martial orders; (n) copies 
of personal papers of the insured, including birth certificate, 
marriage license, divorce decree, citizen or naturalization papers, 
death certificate, adoption decree, and family support documents; (o) 
correspondence to and from the veteran, member of the uniformed 
services, legal representative, or payee; (p) employment information; 
(q) returned check and check tracer information; (r) court documents; 
and (s) insurance death claims settlement information, including 
indebtedness, interest, and other credits.
    5. Records of checks withheld from delivery to certain foreign 
countries.
    6. Policy information and access history from the VA Insurance 
website self-service-portal stored in LifePRO, which includes: (a) the 
name of the insured; (b) policy number; (c) address; (d) phone number; 
I email address; (f) loan status (including loan amount requested, 
denied, or pending); (g) the date of request for information; (h) loan 
history; (i) policy changes; (j) dividend option changes; and (k) 
website pages accessed.
    7. Information from the VA Insurance website, also called EIN, 
which provides access to veterans for completion of an application for 
VALife, which includes: (a) the veteran's name; (b) address; (c) SSN; 
(d) date of birth; (e) primary phone number; (f) cell phone number; (g) 
email address; (h) coverage amount; (i) payment method; (j) financial 
institution information such as bank accounts and routing numbers; and 
(k)

[[Page 66953]]

beneficiary information (such as the beneficiary's name, relationship 
of beneficiary, address, email address, and SSN).
    8. Recordings of incoming calls using software created by Calabrio 
Inc. Insurance personnel in the Insurance Call Center receive these 
calls from veterans, members of the uniformed services, beneficiaries, 
personal representatives, members of Congress and their staff, other 
interested parties, and stakeholders. (The recordings are maintained 
for quality assurance and training purposes only.)
    9. VA Insurance Service sends data to VEO. The data is selected and 
sent to VSignals to survey Insurance customers. VSignals can be found 
in the Survey, SORN, veterans, dependents, and VA beneficiary Survey 
Records (43VA008).

RECORD SOURCE CATEGORIES:
    The veteran, member of the uniformed services, or someone acting on 
his/her behalf; the uniformed services; other Federal agencies, 
including the Department of War, Social Security Administration, U.S. 
Treasury Department, OSGLI; State and local agencies; Federal, State, 
and local courts; VA records; VA and private physicians; VA and private 
medical facilities; accredited Veterans Service Organizations and other 
organizations aiding veterans and members of the uniformed services; 
VA-approved claims agents; VA fiduciaries; court-appointed guardians/
conservators, powers of attorney, and military trustees; financial 
institutions; beneficiaries; commercial insurance companies; 
undertakers; lending institutions holding a veteran's or a service 
member's mortgage; VA Loan Guaranty information; contractors 
remodeling, enlarging, or adding construction to existing homes; 
relatives and other interested persons; Enformion and other website-
based research; AVA (maintained under System of Records 151VA005OP6 by 
the Office of Information and Technology); and the general public.

ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES 
OF USERS AND PURPOSES OF SUCH USES:
    1. Congress: To a Member of Congress or staff acting upon the 
Member's behalf when the Member or staff requests the information on 
behalf of, and at the request of, the individual who is the subject of 
the record.
    2. Data Breach Response and Remediation, for VA: To appropriate 
agencies, entities, and persons when (a) VA suspects or has confirmed 
that there has been a breach of the system of records, (b) VA has 
determined that as a result of the suspected or confirmed breach there 
is a risk of harm to individuals, VA (including its information 
systems, programs, and operations), the Federal Government, or national 
security; and (c) the disclosure made to such agencies, entities, and 
persons is reasonably necessary to assist in connection with VA's 
efforts to respond to the suspected or confirmed breach or to prevent, 
minimize, or remedy such harm.
    3. Data Breach Response and Remediation, for Another Federal 
Agency: To another Federal agency or Federal entity, when VA determines 
that information from this system of records is reasonably necessary to 
assist the recipient agency or entity in (a) responding to a suspected 
or confirmed breach or (b) preventing, minimizing, or remedying the 
risk of harm to individuals, the recipient agency or entity (including 
its information systems, programs, and operations), the Federal 
Government, or national security, resulting from a suspected or 
confirmed breach.
    4. Law Enforcement Authorities, for Reporting Violations of Law: To 
a Federal, State, local, territorial, Tribal, or foreign law 
enforcement authority or other appropriate entity charged with the 
responsibility of investigating or prosecuting a violation or potential 
violation of law, whether civil, criminal, or regulatory in nature, or 
charged with enforcing or implementing such law, provided that the 
disclosure is limited to information that, either alone or in 
conjunction with other information, indicates such a violation or 
potential violation. A disclosure of information about veterans or 
their dependents from VA claims files under this routine use must also 
comply with the requirements of 38 U.S.C. 5701(f).
    5. Department of Justice, Litigation, Administrative Proceeding: To 
the Department of Justice (DoJ) or in a proceeding before a court, 
adjudicative body, or other administrative body before which VA is 
authorized to appear, when any of the following is a party to such 
proceedings or has an interest in such proceedings, and VA determines 
that use of such records is relevant and necessary to the proceedings 
for:
    (a) VA or any component thereof;
    (b) Any VA employee in their official capacity;
    (c) Any VA employee in their individual capacity where DoJ has 
agreed to represent the employee; or
    (d) The United States, where VA determines that litigation is 
likely to affect the agency or any of its components.
    6. Contractors: To contractors, grantees, experts, consultants, 
students, and others performing or working on a contract, service, 
grant, cooperative agreement, or other assignment for VA, when 
reasonably necessary to accomplish an agency function related to the 
records.
    7. Equal Employment Opportunity Commission: To the Equal Employment 
Opportunity Commission in connection with investigations of alleged or 
possible discriminatory practices, examination of Federal affirmative 
employment programs, or other functions of the Commission as authorized 
by law.
    8. Federal Labor Relations Authority: To the Federal Labor 
Relations Authority in connection with the investigation and resolution 
of allegations of unfair labor practices, the resolution of exceptions 
to arbitration awards when a question of material fact is raised, 
matters before the Federal Service Impasses Panel, and the 
investigation of representation petitions and the conduct or 
supervision of representation elections.
    9. Merit Systems Protection Board: To the Merit Systems Protection 
Board in connection with appeals, special studies of the civil service 
and other merit systems, review of rules and regulations, investigation 
of alleged or possible prohibited personnel practices, and such other 
functions promulgated in 5 U.S.C. 1205 and 1206, or as authorized by 
law.
    10. National Archives and Records Administration: To the National 
Archives and Records Administration (NARA) in records management 
inspections conducted under 44 U.S.C. 2904 and 2906, or other functions 
authorized by laws and policies governing NARA operations and VA 
records management responsibilities.
    11. Federal Agencies, for Countering Fraud or Abuse: Disclosure to 
other Federal agencies may be made to assist such agencies in 
preventing and detecting possible fraud or abuse by individuals in 
their operations and programs.
    12. Federal Agencies, for Employment: To a Federal agency, except 
the United States Postal Service, or to the District of Columbia 
government, in response to its request, in connection with that 
agency's decision on the hiring, transfer, or retention of an employee, 
the issuance of a security clearance, the letting of a contract, or the 
issuance of a license, grant, or other benefit by that agency.

[[Page 66954]]

    13. State or Local Agencies, for Employment: To a State, local, or 
other governmental agency, upon its official request, as relevant and 
necessary to that agency's decision on the hiring, transfer, or 
retention of an employee, the issuance of a security clearance, the 
letting of a contract, or the issuance of a license, grant, or other 
benefit by that agency. A disclosure of information about veterans or 
their dependents from VA claims files under this routine use must also 
comply with the requirements of 38 U.S.C. 5701(f).
    14. Governmental Agencies, for VA Hiring, Security Clearance, 
Contract, License, Grant: To a Federal, State, local, or other 
governmental agency maintaining civil or criminal violation records, or 
other pertinent information, such as employment history, background 
investigations, or personal or educational background, to obtain 
information relevant to VA's hiring, transfer, or retention of an 
employee, issuance of a security clearance, letting of a contract, or 
issuance of a license, grant, or other benefit. A disclosure of 
information about veterans or their dependents from VA claims files 
under this routine use must also comply with the requirements of 38 
U.S.C. 5701(f).
    15. Governmental Agencies, Health Organizations, for Claimants' 
Benefits: To Federal, State, and local government agencies and national 
health organizations as reasonably necessary to assist in the 
development of programs that will be beneficial to claimants, to 
protect their rights under the law, and assure that they are receiving 
all benefits to which they are entitled.
    16. Nonprofits, for Release of Names and Addresses: To a nonprofit 
organization if the release is directly connected with the conduct of 
programs and the utilization of benefits under title 38, U.S.C., 
provided that the disclosure is limited the names and addresses of 
present or former members of the armed services or their beneficiaries, 
the records will not be used for any purpose other than that stated in 
the request, and the organization is aware of the penalty provision of 
38 U.S.C. 5701(f).
    17. Guardians, Courts, for Incompetent Veterans: To a court, 
magistrate, or administrative tribunal in matters of guardianship, 
inquests, and commitments; to private attorneys representing veterans 
rated incompetent in conjunction with issuance of Certificates of 
Incompetency; or to probation and parole officers in connection with 
court-required duties.
    18. Department of the Treasury: To the Department of the Treasury, 
name, address, insurance account information of an insured veteran or 
member of the uniformed services, beneficiaries, legal representatives, 
or designated payee(s), and the amount of payment may be disclosed to 
the Treasury Department, upon its official request, in order for the 
Treasury Department to pay dividends, policy loans, cash surrenders, 
maturing endowments, insurance refunds, or to issue checks and perform 
check tracer activities for the veteran or member of the uniformed 
services, beneficiary(ies), legal representative, or designated 
payee(s). Disclosure of records to the Department of the Treasury may 
be made for the purpose of identifying, preventing, or recouping fraud 
and improper payments, to the extent permissible by law.
    19. Internal Revenue Service: To the Internal Revenue Service 
(IRS), the name and address of an insured veteran or member of the 
uniformed services, date and amount of payments made to VA, including 
specific status of each policy (e.g., premiums paid, dividends issued, 
cash and loan values) may be disclosed to the IRS, upon its official 
request, in order for the IRS to collect tax liens by withholding 
insurance payments to satisfy unpaid taxes. This purpose is consistent 
with 26 U.S.C. 7602.
    20. Office of Servicemembers' Group Life Insurance: To the Office 
of Servicemembers Group Life Insurance (OSGLI), the name, address, SSN, 
date of discharge from the military, medical information concerning the 
grounds for total disability or the nature of an injury or illness, and 
dependency- or beneficiary-related information of a member of the 
uniformed services or veteran may be disclosed to OSGLI to aid OSGLI in 
the verification of such information for the purpose of providing 
outreach and issuing and maintaining insurance policies provided to 
members of the uniformed services or veterans participating in the SGLI 
and/or VGLI programs, and to pay insurance benefits under these 
programs.
    21. Department of War: To the Department of War (DoW), the name, 
address, and other identifying information, such as a SSN or a military 
service number, may be disclosed to the DoW (Army, Air Force, Space 
Force, Navy, and Marine Corps); the Coast Guard of the Department of 
Homeland Security; the Commissioned Officers Corps of the U.S. Public 
Health Service; and the Commissioned Officers Corps of the National 
Oceanic and Atmospheric Administration of the Department of Commerce, 
upon their official request to help establish and maintain allotments 
from active and retired service pay for VA insurance premiums and loan 
repayments.
    22. Governmental Agencies, for Aid Benefits: The face amount and 
cash and/or loan value of an insurance policy, verification of an 
existing insurance policy, and the name and address of an insured 
veteran or member of the uniformed services, may be disclosed at the 
request of the veteran or member of the uniformed services to a 
Federal, state, or local agency, in order for these agencies to assist 
a veteran or member of the uniformed services applying for Medicaid, 
Medicare, nursing home admittance, welfare benefits, or other benefits 
provided by the requesting agency to the extent that the information is 
relevant and necessary to the agency's decision regarding those 
benefits.
    23. Armed Forces Institute of Pathology: The name and address of a 
veteran or member of the uniformed services and military service 
information (e.g., dates of service, branch of service) may be 
disclosed to the Armed Forces Institute of Pathology (AFIP), upon its 
official request, in order for the AFIP to conduct research for 
specified official purposes.
    24. Claims Representatives, for Title 38 Benefits: To accredited 
service organizations, VA-approved claim agents, and attorneys acting 
under a declaration of representation, upon request, so that these 
individuals can aid claimants in the preparation, presentation, and 
prosecution of claims under the laws administered by VA, provided that 
the disclosure is limited to information relevant to a claim, such as 
the name, address, the basis and nature of a claim, amount of benefit 
payment information, medical information, and military service and 
active duty separation information.
    25. Attorneys, Insurers, Employers, for Preparation, Presentation, 
Prosecution of Claims: To attorneys, insurance companies, employers, 
third parties liable or potentially liable under health plan contracts, 
and courts, boards, or commissions as relevant and necessary to aid VA 
in the preparation, presentation, and prosecution of claims authorized 
by law.
    26. Treasury, for Withholding: To the Department of the Treasury 
for the collection of Title 38 benefit overpayments, overdue 
indebtedness, or costs of services provided to an individual not 
entitled to such services, by the withholding of all or a portion of 
the person's Federal income tax refund, provided that the disclosure is 
limited to information concerning an individual's indebtedness by 
virtue of a person's participation in a benefits program administered 
by VA.
    27. Treasury, for the Do Not Pay Working System: To the Department 
of

[[Page 66955]]

the Treasury when disclosure of the information is relevant to review 
payment and award eligibility through the Do Not Pay Working System for 
the purposes of identifying, preventing, or recouping improper payments 
to an applicant for, or receipt of, Federal funds including funds 
disbursed by a State (meaning a state of the United States, the 
District of Columbia, a territory or possession of the United States, 
or a federally recognized Indian Tribe) in a State-administered, 
Federally-funded program.
    28. Federal Agencies, for Research: To a Federal agency for the 
purpose of conducting research and data analysis to perform a statutory 
purpose of that Federal agency upon the written request of that agency.
    29. Employing Agencies, Commanding Officers, for Collection of 
Unpaid Financial Obligations: To employing agencies or commanding 
officer of the debtor, any information in this system, including the 
nature and amount of a financial obligation, may be disclosed, upon its 
official request, as a routine use in order to assist VA in the 
collection of unpaid financial obligations owed to VA so that the 
debtor-employee may be counseled by his or her Federal employer or 
commanding officer. This purpose is consistent with 5 U.S.C. 5514, and 
31 U.S.C. 3701-3702 and 3711-3718.
    30. Federal Agencies, State Courts, State Drivers License Bureaus, 
State Automobile Title Bureaus: To Federal agencies, State probate 
courts, State drivers' license bureaus, and State automobile title and 
license bureaus as a routine use in order to obtain current address and 
credit report assistance for the collection of unpaid financial 
obligations owed the United States. This purpose is consistent with the 
Federal Claims Collection Act of 1966 (Pub. L. 89-508), subsequent 
amendments, and 31 U.S.C. 3701-3702 and 3711-3718.
    31. Consumer Reporting Agencies: To a consumer reporting agency for 
the purpose of locating the individual, obtaining a consumer report to 
determine the ability of the individual to repay an indebtedness to the 
United States, or assisting in the collection of such indebtedness, 
provided that the provisions of 38 U.S.C. 5701(g)(2) and (4) have been 
met, provided that the disclosure is limited to information that is 
reasonably necessary to identify such individual or concerning that 
individual's indebtedness to the United States by virtue of the 
person's participation in a benefits program administered by the 
Department.
    32. Federal Agencies, for Computer Matches: To other Federal 
agencies for the purpose of conducting computer matches to obtain 
information to determine or verify eligibility of veterans receiving VA 
benefits or medical care under title 38, U.S.C.
    33. Guardians Ad Litem, for Representation: To a fiduciary or 
guardian ad litem in relation to their representation of a claimant in 
any legal proceeding as relevant and necessary to fulfill the duties of 
the fiduciary or guardian ad litem.
    34. Federal Agencies, for Computer Matches: To other Federal 
agencies for the purpose of conducting computer matches to obtain 
information to determine or verify eligibility of veterans receiving VA 
benefits or medical care under title 38, U.S.C.

POLICIES AND PRACTICES FOR STORAGE OF RECORDS:
    Records are stored in LIPAS using cloud-based internet technology. 
A Document Repository is used to store images of paper documents, 
including applications and correspondence. LIPAS records all 
processing-related activities involving insurance policies, disability 
outreach services, and the website self-service portal. Documents 
relating to veterans with a VBMS file number will automatically be 
stored in Claims Evidence. veterans without a VBMS file number will be 
stored in the existing Insurance Document Repository. In addition, 
Calabrio Inc. creates recordings of incoming phone calls received by 
insurance personnel regarding policy-related issues and stores the 
calls as part of the LAN maintained through the Philadelphia ITC.

POLICIES AND PRACTICES FOR RETRIEVAL OF RECORDS:
    All Insurance records are retrieved by the Government insurance 
file number or policy number, VA file number, policyholder's name, and 
SSN. Information input through the VA Insurance website's self-service 
portal is retrievable by the use of EIN verification which uses 
Identity and Access Management for authentication. Approved encryption 
technology is used to protect personal information.

POLICIES AND PRACTICES FOR RETENTION AND DISPOSAL OF RECORDS:
    Hardcopy records are retained and disposed of in accordance with 
disposition authorization approved by the Archivist of the United 
States, Records Control Schedule VBA-1, Part I, Field, Section IX--
Insurance, January 31, 2014. LIPAS, the primary records storage and 
retrieval system for the Insurance program, maintains computerized 
insurance records indefinitely through cloud-based technology. Hardcopy 
records are stored for 31 days prior to destruction. Original copies of 
imaged beneficiary designation documents are stored indefinitely at the 
NARA Mid-Atlantic Regional Center. (See Appendix I for the complete 
address.) Calabrio Inc. recordings, which document incoming phone calls 
regarding insurance policies, are maintained for a minimum of 15 months 
after the call. The time can be extended if required for a legal hold 
but are purged thereafter.

ADMINISTRATIVE, TECHNICAL, AND PHYSICAL SAFEGUARDS:
    1. Physical Security.
    (a) All VA facilities are protected by the Federal Protective 
Service or other security personnel. All Insurance files and processing 
areas are restricted to authorized personnel on a need-to-know basis. 
Areas containing paper and computerized records are protected by a 
sprinkler system.
    (b) Access to records at the Insurance Center through computerized 
storage systems, including LIPAS, Calabrio Inc., and the Philadelphia 
ITC, is protected by passwords, magnetic card readers, and audible 
alarms. Electronic keyboard locks are activated upon security errors. 
Video surveillance is also provided in secured processing and computer 
protected areas, such as Claims, Collections, and ITCs. An Information 
Security Officer is assigned responsibility for privacy-security 
measures, including review of violations logs and local control and 
distribution of passwords.
    2. System Security.
    (a) LIPAS is a COTS shared service solution that is hosted in the 
VAEC-AWS environment. LIPAS is protected from unauthorized access 
through administrative, physical, and technical safeguards as LIPAS is 
maintained in a secure environment in the Federal Risk and 
Authorization Management Program (FedRAMP) AWS cloud; described in the 
FedRAMP package. This is identified in the AWS GovCloud (US) 
Infrastructure as a Service System Security Plan Version 5.4 dated June 
5, 2018, for FedRAMP package F1603047866.
    (b) The VA Insurance website self-service portal, which is used by 
veterans, their legal representatives, and payees, is only accessible 
with the use of personal identifiers consisting of personal 
identification numbers, passwords, file numbers, loan numbers, SSNs, 
and dates of birth. The access portals utilize LAN-based encryption 
technology and firewalls to protect personal data.

[[Page 66956]]

    (c) Data exchange by email within the agency or between other 
Federal agencies is done by means of dedicated communication lines 
utilizing approved encryption technology.

RECORD ACCESS PROCEDURES:
    Individuals seeking information on the existence and content of 
records in this system pertaining to them should contact the system 
manager in writing as indicated above or may write or visit the VA 
facility location where they normally receive their care. A request for 
access to records must contain the requester's full name, address, 
telephone number, be signed by the requester, and describe the records 
sought in sufficient detail to enable VA personnel to locate them with 
a reasonable amount of effort.

CONTESTING RECORD PROCEDURES:
    Individuals seeking to contest or amend records in this system 
pertaining to them should contact the system manager in writing as 
indicated above or may write or visit the VA facility location where 
they normally receive their care. A request to contest or amend records 
must state clearly and concisely what record is being contested, the 
reasons for contesting it, and the proposed amendment to the record.

NOTIFICATION PROCEDURES:
    Individuals who wish to be notified if a record in this system of 
records pertains to them should submit the request following the 
procedures described in ``Record Access Procedure,'' above.

EXEMPTIONS PROMULGATED FOR THE SYSTEM:
    None.

HISTORY:
    75 FR 65405 (October 22, 2010), 83 FR 44407 (August 30, 2018).

Appendix I: Addresses of VA Insurance Records Facilities

1. VAIC, 5000 Wissahickon Avenue, Philadelphia, PA 19144
2. VAEC AWS GovCloud, 1915 Terry Avenue, Seattle, WA 98101
3. VBA Data Warehouse (VD2), VA's Austin Information Technology 
Center, 1615 Woodward Street, Austin, TX 78741
4. NARA Mid-Atlantic Region (Northeast Philadelphia), 14700 Townsend 
Road, Philadelphia, PA 19154
5. NARA Great Lakes Region (Dayton Kingsridge), 8801 Kingsridge 
Drive, Dayton, OH 45458
6. NARA Central Plains Region (Lee's Summit), 200 Space Center 
Drive, Lee's Summit, MO 64064
7. NARA Central Plains Region (Lenexa), 17501 West 98th Street, 
Suite 3150, Lenexa, KS 66219
8. NARA Great Lakes Region (Chicago), 7358 South Pulaski Road, 
Chicago, IL 60629
9. NARA Northeast Region (Pittsfield), 10 Conte Drive, Pittsfield, 
MA 01201
10. Office of Servicemembers' Group Life Insurance, 213 Washington 
Street, Newark, NJ 07102

[FR Doc. 2026-21697 Filed 10-22-26; 8:45 am]
BILLING CODE 8320-01-P


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