Agency Information Collection Activities: Submission for OMB Review; Comment Request

Issuing agencies

Abstract

We have submitted a request to the Office of Management and Budget (OMB) for renewal of the Generic Information Collection Request (Generic ICR): "Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery." This ICR expires in December 2026. As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, this generic ICR covers all of our requests for feedback on our services. We invite you to comment on the proposed information collections.

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[Federal Register Volume 91, Number 200 (Monday, October 19, 2026)]
[Notices]
[Pages 66169-66170]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2026-21262]


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NATIONAL ARCHIVES AND RECORDS ADMINISTRATION

[NARA-2027-003]


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

AGENCY: National Archives and Records Administration (NARA).

ACTION: Notice.

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SUMMARY: We have submitted a request to the Office of Management and 
Budget (OMB) for renewal of the Generic Information Collection Request 
(Generic ICR): ``Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery.'' This ICR expires in December 
2026. As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, this 
generic ICR covers all of our requests for feedback on our services. We 
invite you to comment on the proposed information collections.

DATES: OMB must receive written comments on or before November 18, 
2026.

ADDRESSES: Send any comments and recommendations on the proposed 
information collection in writing to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. 
You can find this particular information collection by selecting 
``Currently under 30-day Review--Open for Public Comments'' or by using 
the search function.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the proposed information collection and supporting statement 
should be directed to Kristin Phillips, Paperwork Reduction Act 
Officer, by email at <a href="/cdn-cgi/l/email-protection#89e2fbe0fafde0e7a7f9e1e0e5e5e0f9fac9e7e8fbe8a7eee6ff"><span class="__cf_email__" data-cfemail="bfd4cdd6cccbd6d191cfd7d6d3d3d6cfccffd1decdde91d8d0c9">[email&#160;protected]</span></a> or by telephone at 616-
254-0405.

SUPPLEMENTARY INFORMATION: Pursuant to the Paperwork Reduction Act of 
1995 (Public Law 104-13), we invite the public and other Federal 
agencies to comment on proposed information collections. We published a 
notice of proposed collection for this information collection on July 
23, 2026 (91 FR 46487) and we received one comment. The comment was not 
applicable to the information collection NARA proposed for renewal 
because it is not relevant to the proposed information collection or 
the agency. As a result, we have not modified the proposed information 
collection based on this comment.We are therefore submitting the 
described information collection to OMB for approval.
    If you have comments or suggestions, they should address one or 
more of the following points: (a) whether the proposed information 
collection is necessary for NARA to properly perform its functions; (b) 
our estimate of the burden of the proposed information collection and 
its accuracy; (c) ways we could enhance the quality, utility, and 
clarity of the information we collect; (d) ways we could minimize the 
burden on respondents of collecting the information, including through 
information technology; and (e) whether this collection affects small 
businesses.
    In this notice, we solicit comments concerning the following 
information collection:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Number: 3095-0070.
    Type of Review: Regular.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Governments.
    Estimated Number of Respondents: 27,000.
    Below we provide projected average estimates for the next three 
years:
    Average expected annual number of activities: 26.
    Average number of respondents per activity: 1,038.
    Annual responses: 1.
    Frequency of response: Once per request.
    Average minutes per response: 10-30.
    Burden hours: 13,500.
    Abstract: This information collection activity provides a means to 
gather qualitative customer and stakeholder feedback in an efficient, 
timely manner, in accordance with NARA's commitment to improving 
service delivery. By qualitative feedback, we mean information that 
provides useful insights into customers' or stakeholders' perceptions 
and opinions, but not statistical surveys that yield quantitative 
results that can be generalized to the population of study. Qualitative 
feedback provides insights into perceptions, experiences, and 
expectations, provides an early warning of issues with service, or 
focuses attention on areas where communication, training, or changes in 
operations might improve delivery of products or services. Collecting 
this information allows for ongoing, collaborative, and actionable 
communications between NARA and its customers and stakeholders. It also 
allows us to contribute feedback directly to improving program 
management.
    NARA collects feedback in areas of service delivery such as 
timeliness, appropriateness, accuracy of information, plain language, 
courtesy, efficiency, and resolution of issues with service delivery. 
We use customer feedback to plan efforts to improve or maintain the 
quality of service offered to the public. If this information is not 
collected, vital feedback from customers and stakeholders on NARA's 
services will be unavailable.
    NARA will only submit a collection for approval under this generic 
clearance if it meets the following conditions:
    <bullet> The collection is voluntary;
    <bullet> The collection is low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and is low-cost for both the respondents 
and the Federal Government;
    <bullet> The collection is non-controversial and does not raise 
issues of concern to other Federal agencies;
    <bullet> It is targeted to solicit opinions from respondents who 
have experience with the program or may have

[[Page 66170]]

experience with the program in the near future;
    <bullet> Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
    <bullet> Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
    <bullet> Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
    <bullet> Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results, but do not fall under the current generic collection.
    As a general matter, information collections under this generic 
collection request will not result in any new system of records 
containing privacy information and will not ask questions of a 
sensitive nature, such as sexual behavior and attitudes, religious 
beliefs, and other matters that are commonly considered private.
    Current Actions: NPRC Survey of Customer Satisfaction, National 
Archives Catalog Feedback, Revolutionary War Pension File 
Transcription, National Outreach Program Initiative (NOPI), and Event 
Evaluations.

Gulam Shakir,
Executive for Information Services/CIO.
[FR Doc. 2026-21262 Filed 10-16-26; 8:45 am]
BILLING CODE 7515-01-P


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