Agency Information Collection Activities: Comment Request

Issuing agencies

Abstract

In accordance with the Paperwork Reduction Act of 1995 (PRA), the Consumer Financial Protection Bureau (CFPB) is requesting the Office of Management and Budget's (OMB's) extension of the information collection titled "Consumer Response Company Response Survey" approved under OMB Control Number 3170-0069.

Full Text

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<title>Federal Register, Volume 91 Issue 198 (Thursday, October 15, 2026)</title>
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[Federal Register Volume 91, Number 198 (Thursday, October 15, 2026)]
[Notices]
[Pages 65533-65534]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2026-21076]


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CONSUMER FINANCIAL PROTECTION BUREAU

[Docket No. CFPB-2026-0022]


Agency Information Collection Activities: Comment Request

AGENCY: Consumer Financial Protection Bureau.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Consumer Financial Protection Bureau (CFPB) is requesting the 
Office of Management and Budget's (OMB's) extension of the information 
collection titled ``Consumer Response Company Response Survey'' 
approved under OMB Control Number 3170-0069.

DATES: Written comments are encouraged and must be received on or 
before December 14, 2026 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
    <bullet> Federal eRulemaking Portal: <a href="http://www.regulations.gov">http://www.regulations.gov</a>. 
Follow the instructions for submitting comments.
    <bullet> Email: <a href="/cdn-cgi/l/email-protection#89cacfd9cbd6d9dbc8c9eaeff9eba7eee6ff"><span class="__cf_email__" data-cfemail="eba8adbba9b4bbb9aaab888d9b89c58c849d">[email&#160;protected]</span></a>. Include Docket No. CFPB-2026-
0022 in the subject line of the email.
    <bullet> Mail/Hand Delivery/Courier: Comment Intake, Consumer 
Financial Protection Bureau (Attention: PRA Office), 445 12th Street 
SW, Washington, DC 20554. Because paper mail in the Washington, DC area 
and at the CFPB is subject to delay, commenters are encouraged to 
submit comments electronically.
    Please note that comments submitted after the comment period will 
not be accepted. In general, all comments received will become public 
records, including any personal information provided. Sensitive 
personal information, such as account numbers or Social Security 
numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Requests for additional information 
should be directed to Anthony May, PRA Officer, at (202)-435-7275, or 
email: <a href="/cdn-cgi/l/email-protection#e5a6a3b5a7bab5b7a4a586839587cb828a93"><span class="__cf_email__" data-cfemail="3e7d786e7c616e6c7f7e5d584e5c10595148">[email&#160;protected]</span></a>. If you require this document in an 
alternative electronic format, please contact 
<a href="/cdn-cgi/l/email-protection#94d7d2c4d6cbd5f7f7f1e7e7fdf6fdf8fde0edd4f7f2e4f6baf3fbe2"><span class="__cf_email__" data-cfemail="8dcecbddcfd2cceeeee8fefee4efe4e1e4f9f4cdeeebfdefa3eae2fb">[email&#160;protected]</span></a>. Please do not submit comments to these 
email boxes.

SUPPLEMENTARY INFORMATION: 
    Title of Collection: Consumer Response Company Response Survey.
    OMB Control Number: 3170-0069.
    Type of Review: Extension of an information collection.
    Affected Public: Individuals or households.
    Estimated Number of Respondents: 66,700.
    Estimated Total Annual Burden Hours: 4,669.
    Abstract: The CFPB will use this information collection to garner 
consumer feedback through an optional survey at the end of the consumer 
complaint process. Through the existing survey, consumers have the 
option to provide feedback on the company's response to and handling of 
their complaint. The results of this feedback are shared with the 
company that responded to the complaint to inform its complaint 
handling. The CFPB also uses this feedback as one of several inputs to 
inform its work to assess the accuracy, completeness, and timeliness of 
company responses to consumer complaints.
    This information collection asks three questions about the 
company's response to and handling of any complaint and requires a 
narrative description in support of any provided answers. Positive 
feedback about the company's handling of the consumer's complaint would 
be reflected by affirmative answers to each question and by the

[[Page 65534]]

narrative in support of each answer. The Company Response Survey allows 
consumers to offer both positive and negative feedback on their 
complaint experience.
    Request for Comments: Comments are invited on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the CFPB, including whether the information will have 
practical utility; (b) The accuracy of the CFPB's estimate of the 
burden of the collection of information, including the validity of the 
methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this 
notice will be summarized and/or included in the request for OMB's 
approval. All comments will become a matter of public record.

Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2026-21076 Filed 10-14-26; 8:45 am]
BILLING CODE 4810-25-P


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