Notice2026-19828
Proposed Extension of Information Collection; Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) for the Department of Labor
Primary source
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Published
September 29, 2026
Issuing agencies
Labor Department
Abstract
The Department of Labor (DOL), as part of its continuing effort to reduce paperwork and respondent burden, conducts a pre- clearance request for comment to provide the public and Federal agencies with an opportunity to comment on proposed collections of information in accordance with the Paperwork Reduction Act of 1995 (PRA). This request helps to ensure that: requested data can be provided in the desired format; reporting burden (time and financial resources) is minimized; collection instruments are clearly understood; and the impact of collection requirements on respondents can be properly assessed. Currently, the Office of the Assistant Secretary for Administration and Management (OASAM) is soliciting comments on the information collection for the Department of Labor Generic Clearance for the Collection of Feedback on Agency Service Delivery.
Full Text
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<title>Federal Register, Volume 91 Issue 187 (Tuesday, September 29, 2026)</title>
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[Federal Register Volume 91, Number 187 (Tuesday, September 29, 2026)]
[Notices]
[Pages 61453-61454]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2026-19828]
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DEPARTMENT OF LABOR
[OMB Control No. 1225-0093]
Proposed Extension of Information Collection; Improving Customer
Experience (OMB Circular A-11, Section 280 Implementation) for the
Department of Labor
AGENCY: Office of the Assistant Secretary for Administration and
Management, Labor.
ACTION: Request for public comments.
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SUMMARY: The Department of Labor (DOL), as part of its continuing
effort to reduce paperwork and respondent burden, conducts a pre-
clearance request for comment to provide the public and Federal
agencies with an opportunity to comment on proposed collections of
information in accordance with the Paperwork Reduction Act of 1995
(PRA). This request helps to ensure that: requested data can be
provided in the desired format; reporting burden (time and financial
resources) is minimized; collection instruments are clearly understood;
and the impact of collection requirements on respondents can be
properly assessed. Currently, the Office of the Assistant Secretary for
Administration and Management (OASAM) is soliciting comments on the
information collection for the Department of Labor Generic Clearance
for the Collection of Feedback on Agency Service Delivery.
DATES: All comments must be received on or before November 30, 2026.
ADDRESSES: Electronic submission: You may submit comments and
attachments electronically at <a href="http://www.regulations.gov">http://www.regulations.gov</a>. Follow the
online instructions for submitting comments. A copy of this Information
Collection Request (ICR) with applicable supporting documentation;
including a description of the likely respondents, proposed frequency
of response, and estimated total burden may be obtained free by
contacting Nora Hernandez by telephone at (202) 693-8633 (this is not a
toll-free number), or by email at <a href="/cdn-cgi/l/email-protection#b5f1faf9eae5e7f4eae5e0f7f9fcf6f5d1dad99bd2dac3"><span class="__cf_email__" data-cfemail="6f2b2023303f3d2e303f3a2d23262c2f0b000341080019">[email protected]</span></a>. Submit
written comments about, or requests for a copy of, this ICR by mail or
courier to the U.S. Department of Labor, Office of the Assistant
Secretary for Administration and Management, Room N1301, 200
Constitution Avenue NW, Washington, DC 20210; by email:
<a href="/cdn-cgi/l/email-protection#9fdbd0d3c0cfcddec0cfcaddd3d6dcdffbf0f3b1f8f0e9"><span class="__cf_email__" data-cfemail="d2969d9e8d8280938d8287909e9b9192b6bdbefcb5bda4">[email protected]</span></a>. All submissions received must include the
agency name and OMB Control Number 1225-0093.
FOR FURTHER INFORMATION CONTACT: Nora Hernandez, Departmental Clearance
Officer by telephone at 202-693-8633 (this is not a toll-free number),
or by email at <a href="/cdn-cgi/l/email-protection#6622292a39363427393633242a2f252602090a48010910"><span class="__cf_email__" data-cfemail="83c7cccfdcd3d1c2dcd3d6c1cfcac0c3e7ecefade4ecf5">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
I. Background
This information collection activity provides a means to garner
customer and stakeholder feedback in an efficient, timely manner in
accordance with the Administration's commitment to improving customer
service delivery as discussed in Section 280 of OMB Circular A-11. As
discussed in OMB
[[Page 61454]]
guidance, agencies should identify their highest-impact customer
journeys (using customer volume, annual program cost, and/or knowledge
of customer priority as weighting factors) and select touchpoints/
transactions within those journeys to collect feedback.
This information collection is subject to the PRA. A Federal agency
generally cannot conduct or sponsor a collection of information, and
the public is generally not required to respond to an information
collection, unless the OMB approves it and displays a currently valid
OMB Control Number. In addition, notwithstanding any other provisions
of law, no person shall generally be subject to penalty for failing to
comply with a collection of information that does not display a valid
OMB Control Number. See 5 CFR 1320.5(a) and 1320.6.
DOL seeks PRA authorization for this information collection for
three (3) years. OMB authorization for an ICR cannot be for more than
three (3) years without renewal. The DOL notes that information
collection requirements submitted to the OMB for existing ICRs receive
a month-to-month extension while they undergo review.
II. Desired Focus of Comments
OASAM is soliciting comments concerning the proposed information
collection. OASAM is particularly interested in comments that:
<bullet> Evaluate whether the collection of information is
necessary for the proper performance of the functions of the Agency,
including whether the information has practical utility;
<bullet> Evaluate the accuracy of OASAM's estimate of the burden
related to the information collection, including the validity of the
methodology and assumptions used in the estimate;
<bullet> Suggest methods to enhance the quality, utility, and
clarity of the information to be collected; and
<bullet> Minimize the burden of information collection on those who
are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submission of responses.
Background documents related to this information collection request
are available at <a href="https://regulations.gov">https://regulations.gov</a> and at DOL-OASAM, located at
Office of the Assistant Secretary for Administration and Management,
Room N1301, Washington, DC 20210. Questions about the information
collection requirements may be directed to the person listed in the FOR
FURTHER INFORMATION CONTACT section of this notice.
III. Current Actions
This information collection request concerns the Department of
Labor's Generic Clearance for the Collection of Feedback on Agency
Service Delivery. OASAM has updated the data with respect to the number
of respondents, responses, burden hours, and burden costs supporting
this information collection request from the previous information
collection request.
Type of Review: Extension.
Agency: DOL--OASAM.
Title of Collection: Improving Customer Experience (OMB Circular A-
11, Section 280 Implementation) for the Department of Labor.
OMB Number: 1225-0093.
Affected Public: Individuals or Households; Business or other for-
profit; Not-for-profit Institutions; State, Local or Tribal Government.
Number of Respondents: 2,201,705.
Number of Responses: 2,201,705.
Annual Burden Hours: 111,237 hours.
Annual Respondent or Recordkeeper Cost: $0.
Comments submitted in response to this notice will be summarized in
the request for Office of Management and Budget approval of the
proposed information collection request; they will become a matter of
public record and will be available at <a href="https://www.reginfo.gov">https://www.reginfo.gov</a>.
(Authority: 44 U.S.C. 3507(a)(1)(D))
Nora Hernandez,
Departmental Clearance Officer.
[FR Doc. 2026-19828 Filed 9-28-26; 8:45 am]
BILLING CODE 4510-23-P
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