Agency Information Collection Activities: Submission to OMB for Review and Approval; Public Comment Request; Generic Information Collection Request for Health Resources and Services Administration Hotlines, Chatlines, and Online Portals

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Published

September 22, 2026

Issuing agencies

Health and Human Services DepartmentHealth Resources and Services Administration

Abstract

In compliance with the Paperwork Reduction Act of 1995, HRSA submitted an Information Collection Request (ICR) to the Office of Management and Budget (OMB) for review and approval. Comments submitted during the first public review of this ICR will be provided to OMB. OMB will accept further comments from the public during the review and approval period. OMB may act on HRSA's ICR only after the 30-day comment period for this notice has closed.

Full Text

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<title>Federal Register, Volume 91 Issue 182 (Tuesday, September 22, 2026)</title>
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[Federal Register Volume 91, Number 182 (Tuesday, September 22, 2026)]
[Notices]
[Pages 60135-60136]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2026-19339]

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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Health Resources and Services Administration

Agency Information Collection Activities: Submission to OMB for
Review and Approval; Public Comment Request; Generic Information
Collection Request for Health Resources and Services Administration
Hotlines, Chatlines, and Online Portals

AGENCY: Health Resources and Services Administration (HRSA), Department
of Health and Human Services.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, HRSA
submitted an Information Collection Request (ICR) to the Office of
Management and Budget (OMB) for review and approval. Comments submitted
during the first public review of this ICR will be provided to OMB. OMB
will accept further comments from the public during the review and
approval period. OMB may act on HRSA's ICR only after the 30-day
comment period for this notice has closed.

DATES: Comments on this ICR should be received no later than October
22, 2026.

ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under Review--Open for
Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: To request a copy of the clearance
requests submitted to OMB for review, email Samantha Miller, the HRSA
Information Collection Clearance Officer, at <a href="/cdn-cgi/l/email-protection#651504150017120a170e250d1716044b020a13"><span class="__cf_email__" data-cfemail="dcacbdacb9aeabb3aeb79cb4aeafbdf2bbb3aa">[email&#160;protected]</span></a> or call
(301) 443-9094.

SUPPLEMENTARY INFORMATION:
Information Collection Request Title: Generic Information
Collection Request for Collections Related to HRSA Hotlines, Chatlines,
and Online Portals, OMB No. 0906-New.
HRSA administers approximately 20 hotlines, chatlines, and online
portals for use by customers, members of the public, and HRSA funding
recipients. These hotlines, chatlines, and online portals are
administered by HRSA or a contractor on behalf of HRSA. The purpose of
information collections under this umbrella ICR package is to allow
HRSA to collect information on the operation of HRSA hotlines,
chatlines, and online portals to assist HRSA in improving their
operation and determining if these services are helpful. In addition to
collecting basic demographic information, the information collections
would include questions such as reasons for inquiry, topics covered by
inquiry, and feedback on provided guidance or the hotline/chatline/
online portal user experience. Individual collections approved under
this umbrella ICR are referred to as generic or fast-track collections.
An illustrative, but not exhaustive, list of examples of
information collection activities that would fall under this collection
include standardized questions that are asked during the inquiry;
surveys about the inquiry; and information collected about the
customer's experience in the use of hotlines, chatlines, and online
portals. This umbrella collection covers responses to standardized and
survey questions relating to the public's use of HRSA's hotlines,
chatlines, and online portals. Responses to any generic information
collections under this umbrella collection will be voluntary and low
burden. Any collections that raise substantive or policy issues would
be approved by a standard ICR package, with the standard clearance
periods, as opposed to a generic information collection.
A 60-day notice published in the Federal Register on November 18,
2024, vol. 89, No. 22; pp. 90708-09. There were no public comments.
Need and Proposed Use of the Information: The purpose of
collections under
this umbrella ICR is for accountability, program management,

[[Page 60136]]

and oversight purposes. Collecting information from the public about
these services will help ensure that HRSA hotlines, chatlines, and
online portals are operating to the best of their abilities. While HRSA
can evaluate the general need for and the overall practical utility of
such information collection in advance, HRSA is unable to determine the
details of the specific individual collection methodologies until a
later time. Using an umbrella collection will allow HRSA to quickly
respond to public needs and efficiently provide vital services to
grantees and the general public. The standard 6-to-9-month timeline to
comply with a full ICR under the Paperwork Reduction Act could inhibit
HRSA's ability to collect information that will inform these services,
since they may require rapid updates to be responsive to their users.
Although HRSA has approved collections about hotlines, chatlines,
and online portals via the umbrella collection covering Voluntary
Partner Surveys on HRSA Customer Service (OMB No. 0906-0084), there is
a need for generic collections that cover a broader scope of
information about the operation of HRSA hotlines, chatlines, and online
portals. For example, HRSA intends to continue the information
collection for the National Maternal Mental Health Hotline under this
umbrella collection. Although this generic collection collects customer
feedback, it also covers more general information about the use of the
hotline, making a broader umbrella ICR necessary.
Likely Respondents: The most likely respondents include users of a
HRSA-funded hotline, chatline, or portal. These users may include
members of the public and public or private entities who receive HRSA
funding.
Burden Statement: Burden in this context means the time expended by
persons to generate, maintain, retain, disclose, or provide the
information requested. This includes the time needed to review
instructions; to develop, acquire, install, and utilize technology and
systems for the purpose of collecting, validating, and verifying
information, processing and maintaining information, and disclosing and
providing information; to train personnel and to be able to respond to
a collection of information; to search data sources; to complete and
review the collection of information; and to transmit or otherwise
disclose the information.
The total annual burden hours estimated for this ICR are summarized
in the table below. HRSA updated the burden estimate that was provided
in the 60-day FRN based on a review of recent burden estimates for
forms from previous HRSA customer service surveys as well as an
estimate of the number of collections we expect to have covering HRSA's
hotlines, chatlines, and online portals. As a result, the estimated
total responses declined by approximately100,000 responses and the
estimated total burden hours declined by 2,850 hours, compared to the
60-day FRN.

Total Estimated Annualized Burden Hours
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Number of Average burden Total
Instrument name Number of responses per Total per response Burden
respondents respondent responses (in hours) hours
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Standardized Hotline Interaction......... 100,000 1 100,000 0.25 25,000
Standardized Chatline Interaction........ 5,500 1 5,500 0.50 2,750
Online Portal Submission................. 17,500 1 17,500 0.40 7,000
Follow-Up Surveys........................ 27,000 1 51,750 0.05 1,350
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Total................................ 150,000 .............. 150,000 ............... 36,100
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Maria G. Button,
Director, Executive Secretariat.
[FR Doc. 2026-19339 Filed 9-21-26; 8:45 am]
BILLING CODE 4165-15-P

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