Request for Comments on the Renewal of a Previously Approved Information Collection: Generic Clearance of Customer Satisfaction Surveys

Issuing agencies

Abstract

MARAD invites public comments on its intention to request Office of Management and Budget (OMB) approval to renew an information collection in accordance with the Paperwork Reduction Act of 1995. The proposed collection OMB 2133-0546 (Generic Clearance of Customer Satisfaction Surveys) is used to obtain feedback about customer service delivery. MARAD is required to publish this notice in the Federal Register to obtain comments from the public and affected agencies.

Full Text

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<title>Federal Register, Volume 91 Issue 170 (Thursday, September 3, 2026)</title>
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[Federal Register Volume 91, Number 170 (Thursday, September 3, 2026)]
[Notices]
[Page 56719]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2026-17999]



[[Page 56719]]

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DEPARTMENT OF TRANSPORTATION

Maritime Administration

[Docket No. MARAD-2026-1354]


Request for Comments on the Renewal of a Previously Approved 
Information Collection: Generic Clearance of Customer Satisfaction 
Surveys

AGENCY: Maritime Administration (MARAD), U.S. Department of 
Transportation (DOT).

ACTION: Notice.

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SUMMARY: MARAD invites public comments on its intention to request 
Office of Management and Budget (OMB) approval to renew an information 
collection in accordance with the Paperwork Reduction Act of 1995. The 
proposed collection OMB 2133-0546 (Generic Clearance of Customer 
Satisfaction Surveys) is used to obtain feedback about customer service 
delivery. MARAD is required to publish this notice in the Federal 
Register to obtain comments from the public and affected agencies.

DATES: Comments must be submitted on or before November 2, 2026.

ADDRESSES: You may submit comments identified by Docket No. MARAD-2026-
1354 through one of the following methods:
    <bullet> Federal eRulemaking Portal: <a href="http://www.regulations.gov">www.regulations.gov</a>. Search 
using the above DOT docket number and follow the online instructions 
for submitting comments.
    <bullet> Mail or Hand Delivery: Docket Management Facility, U.S. 
Department of Transportation, 1200 New Jersey Avenue SE, West Building, 
Room W12-140, Washington, DC 20590, between 9 a.m. and 5 p.m., Monday 
through Friday, except on Federal holidays.
    Instructions: All submissions must include the agency name and 
docket number for this rulemaking.

    Note: All comments received will be posted without change to 
<a href="http://www.regulations.gov">www.regulations.gov</a> including any personal information provided.

    Comments are invited on: (a) whether the proposed collection of 
information is reasonable for the Department's performance; (b) the 
accuracy of the estimated burden; (c) ways for the Department to 
enhance the quality, utility, and clarity of the information 
collection; and (d) ways that the burden could be lessened without 
reducing the quality of the collected information. The agency will 
summarize or include your comments in the request for OMB's clearance 
of this information collection.

FOR FURTHER INFORMATION CONTACT: Tamelia Bolton, 202-366-4623, Office 
of Management and Administrative Services, Maritime Administration, 
Department of Transportation, 1200 New Jersey Avenue SE, Washington, DC 
20590, Email: <a href="/cdn-cgi/l/email-protection#c692a7aba3aaafa7e884a9aab2a9a886a2a9b2e8a1a9b0"><span class="__cf_email__" data-cfemail="5f0b3e323a33363e711d30332b30311f3b302b71383029">[email&#160;protected]</span></a>.

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance of Customer Satisfaction Surveys.
    OMB Control Number: 2133-0546.
    Type of Request: Extension without change of a currently approved 
collection.
    Abstract: OMB 2133-0546 (Generic Clearance Customer Satisfaction 
Surveys) enables MARAD to garner customer and stakeholder feedback in 
an efficient and timely manner, in accordance with our commitment to 
improve service delivery. The collected information ensures that users 
have an effective, efficient, and satisfying experience with the 
agency's programs. This feedback also provides insight into customer or 
stakeholder perceptions, identifies issues with service delivery, and 
focuses attention on areas where communication, training, and/or 
changes in operations might improve customer service experience. 
Additionally, this collection will facilitate ongoing, collaborative, 
and actionable communication between MARAD and its customers and 
stakeholders. Public feedback is also expected to contribute directly 
to the improvement of program operations that directly affect the 
public.
    Respondents: Individuals and households, business and 
organizations, State, local or Tribal government.
    Affected Public: Individuals and households, business and 
organizations, State, local or Tribal government.
    Estimated Number of Respondents: 5,900.
    Estimated Number of Responses: 5,900.
    Estimated Hours per Response: 10-20 mins.
    Annual Estimated Total Annual Burden Hours: 1,758.
    Frequency of Response: Once per request.

(Authority: The Paperwork Reduction Act of 1995; 44 U.S.C. Chapter 
35, as amended; and 49 CFR 1.49.)

    By Order of the Maritime Administrator.
T. Mitchell Hudson, Jr.,
Secretary, Maritime Administration.
[FR Doc. 2026-17999 Filed 9-2-26; 8:45 am]
BILLING CODE 4910-81-P


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