Notice2026-11294
Proposed Submission of Information Collection for OMB Review; Comment Request; Generic Clearance for the Collection of Qualitative and Quantitative Feedback on Agency Service Delivery
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
June 5, 2026
Issuing agencies
Pension Benefit Guaranty Corporation
Abstract
The Pension Benefit Guaranty Corporation intends to request that the Office of Management and Budget (OMB) extend approval, under the Paperwork Reduction Act, of the collection of information on qualitative and quantitative feedback on PBGC's service delivery (OMB Control Number 1212-0066; expires October 31, 2026). This notice informs the public of PBGC's intent and solicits comments on the proposed information collection. This collection of information was developed as part of a Federal Government-wide effort to streamline the process for seeking feedback from the public on service delivery.
Full Text
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<title>Federal Register, Volume 91 Issue 108 (Friday, June 5, 2026)</title>
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[Federal Register Volume 91, Number 108 (Friday, June 5, 2026)]
[Notices]
[Pages 34257-34258]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2026-11294]
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PENSION BENEFIT GUARANTY CORPORATION
Proposed Submission of Information Collection for OMB Review;
Comment Request; Generic Clearance for the Collection of Qualitative
and Quantitative Feedback on Agency Service Delivery
AGENCY: Pension Benefit Guaranty Corporation.
ACTION: Notice of intent to request extension of OMB approval.
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SUMMARY: The Pension Benefit Guaranty Corporation intends to request
that the Office of Management and Budget (OMB) extend approval, under
the Paperwork Reduction Act, of the collection of information on
qualitative and quantitative feedback on PBGC's service delivery (OMB
Control Number 1212-0066; expires October 31, 2026). This notice
informs the public of PBGC's intent and solicits comments on the
proposed information collection. This collection of information was
developed as part of a Federal Government-wide effort to streamline the
process for seeking feedback from the public on service delivery.
DATES: Comments must be received on or before August 4, 2026 to be
assured of consideration.
ADDRESSES: Comments may be submitted by any of the following methods:
<bullet> Federal eRulemaking Portal: <a href="http://www.regulations.gov">http://www.regulations.gov</a>.
Follow the instructions for submitting comments.
<bullet> Email: <a href="/cdn-cgi/l/email-protection#413120312433362e332a6f222e2c2c242f353201312326226f262e37"><span class="__cf_email__" data-cfemail="b4c4d5c4d1c6c3dbc6df9ad7dbd9d9d1dac0c7f4c4d6d3d79ad3dbc2">[email protected]</span></a>. Refer to OMB Control
Number 1212-0066 in the subject line.
<bullet> Mail or Hand Delivery: Legislative and Regulatory
Division, Office of the General Counsel, Pension Benefit Guaranty
Corporation, 445 12th Street SW, Washington, DC 20024-2101.
Commenters are strongly encouraged to submit comments
electronically. Commenters who submit comments on paper by mail should
allow sufficient time for mailed comments to be received before the
close of the comment period.
All submissions received must include the agency's name (Pension
Benefit Guaranty Corporation, or PBGC) and refer to OMB control number
1212-0066. All comments received will be posted without change to
PBGC's website, <a href="http://www.pbgc.gov">www.pbgc.gov</a>, including any personal information
provided. Do not submit comments that include any personally
identifiable information (such as name, address, or other contact
information) or confidential business information that you do not want
[[Page 34258]]
publicly disclosed. Comments may be submitted anonymously.
Copies of the collection of information may be obtained by writing
to Disclosure Division, Office of the General Counsel, Pension Benefit
Guaranty Corporation, 445 12th Street SW, Washington, DC 20024-2101, or
calling 202-229-4040 during normal business hours. If you are deaf or
hard of hearing, or have a speech disability, please dial 7-1-1 to
access telecommunications relay services.
FOR FURTHER INFORMATION CONTACT: Andrew Wilson
(<a href="/cdn-cgi/l/email-protection#b2c5dbdec1dddc9cd3dcd6c0d7c583f2c2d0d5d19cd5ddc4"><span class="__cf_email__" data-cfemail="a2d5cbced1cdcc8cc3ccc6d0c7d593e2d2c0c5c18cc5cdd4">[email protected]</span></a>), Attorney, Legislative and Regulatory
Division, Office of the General Counsel, Pension Benefit Guaranty
Corporation, 445 12th Street SW, Washington, DC 20024-2101; 202-229-
6563. (If you are deaf or hard of hearing, or have a speech disability,
please dial 7-1-1 to access telecommunications relay services.)
SUPPLEMENTARY INFORMATION: This information collection activity will
gather qualitative and quantitative customer and stakeholder feedback
in an efficient, timely manner, in accordance with PBGC's commitment to
improving service delivery. By qualitative feedback we mean information
that provides useful insights on the public's perceptions and opinions.
By quantitative feedback we mean numeric scores evaluating PBGC
services and customer satisfaction using the American Customer
Satisfaction Index (ACSI) methodology. This feedback provides insights
into customer or stakeholder perceptions, experiences and expectations,
provides early warnings of issues with service, and focuses attention
on areas where changes in PBGC's communication with the public, in
training of staff, or in operations might improve the delivery of
products or services. These collections will allow for ongoing,
collaborative and actionable communications between PBGC and its
customers and stakeholders. These collections also allow feedback to
contribute directly to the improvement of program management.
The solicitation of feedback targets areas, such as: timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information were not collected, vital feedback from customers and
stakeholders on PBGC's services would be unavailable.
PBGC only submits a collection for approval under this generic
clearance if it meets the following conditions:
<bullet> The collections are voluntary;
<bullet> The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
<bullet> The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
<bullet> Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
<bullet> Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
<bullet> Except for information that will be included in PBGC's
annual report, information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the agency;
<bullet> Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
<bullet> Information from qualitative surveys gathered will yield
qualitative results; the collections will not be designed or expected
to yield statistically reliable results or be used as though the
results are generalizable to the population of interest;
<bullet> Information from quantitative surveys will be based on
statistical methods and will yield quantitative results, such as
satisfaction scores that can be generalized to the population.
As a general matter, these information collections will not result
in any new system of records containing privacy information and will
not ask questions of a sensitive nature, such as sexual behavior and
attitudes, religious beliefs, and other matters that are commonly
considered private.
Annually, over the next three years, PBGC estimates that it will
conduct three activities involving about 2,325 respondents, each of
whom will provide one response. The number of respondents will vary by
activity: 25 for usability testing, 50 for focus groups (5 groups of 10
respondents), and 2,250 for customer satisfaction surveys.
PBGC estimates the annual burden of this collection of information
as 713 hours: 2 hours per response for usability testing (total 50
hours); 2 hours per response for focus groups (total 100 hours); and 15
minutes per response for customer satisfaction surveys (total 563
hours). No cost burden to the public is anticipated. PBGC is proposing
to add additional language in its survey to make it clear that
respondents should not add PII.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid OMB control number.
PBGC is soliciting public comments to--
<bullet> Evaluate whether the collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
<bullet> Evaluate the accuracy of the agency's estimate of the
burden of the collection of information, including the validity of the
methodology and assumptions used;
<bullet> Enhance the quality, utility, and clarity of the
information to be collected; and
<bullet> Minimize the burden of the collection of information on
those who are to respond, including the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submission of responses.
Joseph Krettek,
Assistant General Counsel, Legislative and Regulatory Division, Pension
Benefit Guaranty Corporation.
[FR Doc. 2026-11294 Filed 6-4-26; 8:45 am]
BILLING CODE 7709-02-P
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