Notice2026-10579
Agency Information Collection Activities; Submission to the Office of Management and Budget for Review and Approval; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
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Published
May 28, 2026
Issuing agencies
Corporation for National and Community Service
Abstract
The Corporation for National and Community Service, operating as AmeriCorps, has submitted a public information collection request (ICR) for qualitative feedback on agency service delivery.
Full Text
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<title>Federal Register, Volume 91 Issue 102 (Thursday, May 28, 2026)</title>
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[Federal Register Volume 91, Number 102 (Thursday, May 28, 2026)]
[Notices]
[Pages 31706-31707]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2026-10579]
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CORPORATION FOR NATIONAL AND COMMUNITY SERVICE
Agency Information Collection Activities; Submission to the
Office of Management and Budget for Review and Approval; Comment
Request; Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery
AGENCY: Corporation for National and Community Service.
ACTION: Notice of information collection; request for comment.
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SUMMARY: The Corporation for National and Community Service, operating
as AmeriCorps, has submitted a public information collection request
(ICR) for qualitative feedback on agency service delivery.
DATES: Written comments must be submitted to the individual and office
listed in the ADDRESSES section by June 29, 2026.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: Copies of this ICR, with applicable
supporting documentation, may be obtained by contacting Elizabeth K.
Appel, Acting General Counsel, 202-606-3614, or by email at
<a href="/cdn-cgi/l/email-protection#a5c0c4d5d5c0c9e5c4c8c0d7ccc6cad7d5d68bc2cad3"><span class="__cf_email__" data-cfemail="e085819090858ca0818d859289838f929093ce878f96">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: The OMB is particularly interested in
comments which:
<bullet> Evaluate whether the proposed collection of information is
necessary for the proper performance of the functions of AmeriCorps,
including whether the information will have practical utility;
<bullet> Evaluate the accuracy of the agency's estimate of the
burden of the proposed collection of information, including the
validity of the methodology and assumptions;
<bullet> Propose ways to enhance the quality, utility, and clarity
of the information to be collected; and
<bullet> Propose ways to minimize the burden of the collection of
information on those who are to respond, including through the use of
appropriate automated, electronic, mechanical, or other technological
collection techniques or other forms of information technology.
A 60-day Notice requesting public comment on this information
collection was published in the Federal Register on March 24, 2026 at
91 FR 14001. The comment period ended May 26, 2026. No public comments
were received.
Title of Collection: Generic Clearance for Collection of
Qualitative Feedback on Agency Service Delivery.
OMB Control Number: 3045-0137.
Type of Review: Renewal.
Respondents/Affected Public: Individuals and Households.
Total Estimated Number of Annual Responses: 10,000.
Total Estimated Number of Annual Burden Hours: 1,667.
Abstract: The proposed information collection activity provides a
means to obtain qualitative feedback from customers and stakeholders in
an efficient, timely manner to improve service delivery. By qualitative
feedback, we mean information that provides useful perceptions and
opinions (but not statistical surveys
[[Page 31707]]
yielding quantitative results that could be generalized to the
population of study). This feedback provides insights into customer or
stakeholder perceptions, experiences, and expectations; provides an
early warning of issues with service; or focuses attention on areas
where communication, training, or changes in operations might improve
delivery of products or services. The collection allows for ongoing,
collaborative, and actionable communication between AmeriCorps and its
customers and stakeholders and contributes directly to the improvement
of program management. AmeriCorps will solicit feedback on target areas
such as timeliness, appropriateness, accuracy of information, courtesy,
efficiency of service delivery, and resolution of issues with service
delivery. We use the responses to inform our efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders about the Agency's services will be unavailable.
AmeriCorps will only submit a collection for approval under this
generic clearance if it meets the following conditions:
<bullet> The collection is voluntary;
<bullet> The collection is low-burden for respondents (based on
consideration of total burden hours, total number of respondents, or
burden-hours per respondent) and is low-cost for both the respondents
and the Federal Government;
<bullet> The collection is noncontroversial and does not raise
issues of concern to other Federal agencies;
<bullet> The collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
<bullet> Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
<bullet> The information gathered will be used only internally, for
general service improvement and program management purposes, and is not
intended for release outside of AmeriCorps;
<bullet> The information gathered will not be used to substantially
inform policy decisions;
<bullet> The information gathered will be qualitative, not
quantitative; and
<bullet> The collection will not be designed to yield statistically
reliable results, nor will the results be used as though they are
generalizable to the population.
Generic clearances for qualitative collections will not be used to
gather data that are designed to yield reliably actionable results,
such as monitoring trends over time or documenting program performance.
Using data for those purposes requires more rigorous designs that
address a range of complete factors.
As a general matter, information collections will not result in any
new system of records containing privacy information. They will not ask
questions of a sensitive nature such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private. Generic qualitative information collections will be used in
the same manner as current generic qualitative information collections.
AmeriCorps also seeks to continue using the currently approved generic
information collection until the revised information collection is
approved by OMB. The currently approved information collection is due
to expire on May 31, 2026.
Elizabeth Appel,
Acting General Counsel.
[FR Doc. 2026-10579 Filed 5-27-26; 8:45 am]
BILLING CODE 6050-28-P
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