Notice2026-08685
Agency Information Collection Activities; Proposed Collection; Comment Request; Extension
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
May 5, 2026
Issuing agencies
Federal Trade Commission
Abstract
The Federal Trade Commission (FTC or Commission) is seeking public comment on its proposal to extend for an additional three years the current Paperwork Reduction Act (PRA) clearance to participate in the Office of Management and Budget program "Generic Clearance for the Collection of Qualitative Feedback on Service Delivery." The current clearance expires on August 30, 2026.
Full Text
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<title>Federal Register, Volume 91 Issue 86 (Tuesday, May 5, 2026)</title>
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[Federal Register Volume 91, Number 86 (Tuesday, May 5, 2026)]
[Notices]
[Pages 24234-24235]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2026-08685]
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FEDERAL TRADE COMMISSION
Agency Information Collection Activities; Proposed Collection;
Comment Request; Extension
AGENCY: Federal Trade Commission.
ACTION: Notice.
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SUMMARY: The Federal Trade Commission (FTC or Commission) is seeking
public comment on its proposal to extend for an additional three years
the current Paperwork Reduction Act (PRA) clearance to participate in
the Office of Management and Budget program ``Generic Clearance for the
Collection of Qualitative Feedback on Service Delivery.'' The current
clearance expires on August 30, 2026.
DATES: Comments must be received on or before July 6, 2026.
ADDRESSES: Interested parties may file a comment online or on paper, by
following the instructions in the Request for Comment part of the
SUPPLEMENTARY INFORMATION section below. Write ``Generic Clearance for
Service Delivery; Paperwork Reduction Act Comment'' on your comment,
and file your comment online at <a href="https://www.regulations.gov">https://www.regulations.gov</a> by
following the instructions on the web-based form. If you prefer to file
your comment on paper, mail your comment to the following address:
Federal Trade Commission, Office of the Secretary, 600 Pennsylvania
Avenue NW, Mail Stop H-144 (Annex E), Washington, DC 20580.
FOR FURTHER INFORMATION CONTACT: Drew Johnson, Division of Consumer and
Business Education, Bureau of Consumer Protection, Federal Trade
Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580, (202)
326-2354; <a href="/cdn-cgi/l/email-protection#aecfc4c1c6c0ddc1c0eec8dacd80c9c1d8"><span class="__cf_email__" data-cfemail="5d3c373235332e32331d3b293e733a322b">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
Title of Collection: Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery.
OMB Control Number: 3084-0159.
Current Actions: Extension of approval for a collection of
information.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Estimated Number of Annual Respondents: 7,660.
Estimated Total Annual Burden Hours: 1,142.
Abstract: The FTC seeks renewed Office of Management and Budget
approval of its generic clearance to collect qualitative feedback on
service delivery (i.e., the products and services that the FTC provides
to help
[[Page 24235]]
consumers and businesses understand their rights and responsibilities,
including websites, blogs, videos, print publications, and other
content). ``Qualitative feedback'' denotes information that provides
useful insight about public perceptions and opinions, but does not
include statistical surveys that yield quantitative results that can be
generalized to the population of study. The solicitation of feedback on
service delivery will target areas such as timeliness, appropriateness,
accuracy of information, courtesy, efficiency of service delivery, and
resolution of issues with service delivery. The FTC will collect,
analyze, and interpret information it gathers through this generic
clearance program to identify strengths and weaknesses of current
services and make improvements in service delivery based on feedback.
This generic clearance for qualitative information will not be used for
quantitative information collections that are designed to yield
reliably actionable results, such as monitoring trends over time or
documenting program performance.
The types of collections that the proposed generic clearance covers
include, but are not limited to:
<bullet> Customer comment cards/complaint forms;
<bullet> Small discussion groups;
<bullet> Focus groups of customers, potential customers, delivery
partners, or other stakeholders;
<bullet> Cognitive laboratory studies, such as those used to refine
questions or assess usability of a website;
<bullet> Qualitative customer satisfaction surveys (e.g., post-
transaction surveys; opt-out web surveys);
<bullet> In-person observation testing (e.g., website or software
usability tests).
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid OMB control number.
As required by section 3506(c)(2)(A) of the PRA, 44 U.S.C.
3506(c)(2)(A), the FTC is providing this opportunity for public comment
before requesting that OMB extend the existing clearance for the
information collection requirements contained in the Generic Clearance.
Request for Comments
Pursuant to Section 3506(c)(2)(A) of the PRA, the FTC invites
comments on: (1) whether the information collection requirements are
necessary, including whether the information will be practically
useful; (2) the accuracy of our burden estimates, including whether the
methodology and assumptions used are valid; (3) ways to enhance the
quality, utility, and clarity of the information to be collected; and
(4) ways to minimize the burden of the collection of information.
For the FTC to consider a comment, we must receive it on or before
July 6, 2026. Your comment, including your name and your state, will be
placed on the public record of this proceeding, including the <a href="https://www.regulations.gov">https://www.regulations.gov</a> website.
You can file a comment online or on paper. Due to heightened
security screening, postal mail addressed to the Commission will be
subject to delay. We encourage you to submit your comments online
through the <a href="https://www.regulations.gov">https://www.regulations.gov</a> website.
If you file your comment on paper, write ``Generic Clearance for
Service Delivery; Paperwork Reduction Act Comment'' on your comment and
on the envelope, and mail it to the following address: Federal Trade
Commission, Office of the Secretary, 600 Pennsylvania Avenue NW, Mail
Stop H-144 (Annex E), Washington, DC 20580.
Because your comment will become publicly available at <a href="https://www.regulations.gov">https://www.regulations.gov</a>, you are solely responsible for making sure that
your comment does not include any sensitive or confidential
information. In particular, your comment should not include any
sensitive personal information, such as your or anyone else's Social
Security number; date of birth; driver's license number or other state
identification number, or foreign country equivalent; passport number;
financial account number; or credit or debit card number. You are also
solely responsible for making sure that your comment does not include
any sensitive health information, such as medical records or other
individually identifiable health information. In addition, your comment
should not include any ``trade secret or any commercial or financial
information which . . . is privileged or confidential''--as provided by
Section 6(f) of the FTC Act, 15 U.S.C. 46(f), and FTC Rule 4.10(a)(2),
16 CFR 4.10(a)(2)--including, in particular, competitively sensitive
information, such as costs, sales statistics, inventories, formulas,
patterns, devices, manufacturing processes, or customer names.
Comments containing material for which confidential treatment is
requested must (1) be filed in paper form, (2) be clearly labeled
``Confidential,'' and (3) comply with FTC Rule 4.9(c). In particular,
the written request for confidential treatment that accompanies the
comment must include the factual and legal basis for the request, and
must identify the specific portions of the comment to be withheld from
the public record. See FTC Rule 4.9(c). Your comment will be kept
confidential only if the General Counsel grants your request in
accordance with the law and the public interest. Once your comment has
been posted publicly at <a href="http://www.regulations.gov">www.regulations.gov</a>, we cannot redact or remove
your comment unless you submit a confidentiality request that meets the
requirements for such treatment under FTC Rule 4.9(c), and the General
Counsel grants that request.
The FTC Act and other laws that the Commission administers permit
the collection of public comments to consider and use in this
proceeding as appropriate. The Commission will consider all timely and
responsive public comments that it receives on or before July 6, 2026.
For information on the Commission's privacy policy, including routine
uses permitted by the Privacy Act, see <a href="https://www.ftc.gov/site-information/privacy-policy">https://www.ftc.gov/site-information/privacy-policy</a>.
Josephine Liu,
Assistant General Counsel for Legal Counsel.
[FR Doc. 2026-08685 Filed 5-4-26; 8:45 am]
BILLING CODE 6750-01-P
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