One-Page Document on Passenger Rights
Primary source
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Issuing agencies
Abstract
This final rule implements Section 429 of the FAA Reauthorization Act of 2018 by requiring covered air carriers to submit to the U.S. Department of Transportation (Department) a one-page document summarizing passenger rights regarding delays, diversions, cancellations, baggage, and boarding. To ensure transparency, carriers must post this summary in a prominent location on their websites within 90 days of submitting the plan to the Department. The obligation of carriers to submit and post the summary is contingent upon the Department's completion of the Paperwork Reduction Act process.
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