Notice2026-07888
Proposed Agency Information Collection Activities; Comment Request
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
April 23, 2026
Issuing agencies
Transportation DepartmentFederal Railroad Administration
Abstract
Under the Paperwork Reduction Act of 1995 (PRA) and its implementing regulations, FRA seeks approval of the Information Collection Request (ICR) summarized below. Before submitting this ICR to the Office of Management and Budget (OMB) for approval, FRA is soliciting public comment on specific aspects of the activities identified in the ICR.
Full Text
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<title>Federal Register, Volume 91 Issue 78 (Thursday, April 23, 2026)</title>
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[Federal Register Volume 91, Number 78 (Thursday, April 23, 2026)]
[Notices]
[Pages 21861-21862]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2026-07888]
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DEPARTMENT OF TRANSPORTATION
Federal Railroad Administration
[Docket No. FRA-2026-0038]
Proposed Agency Information Collection Activities; Comment
Request
AGENCY: Federal Railroad Administration (FRA), Department of
Transportation (DOT).
ACTION: Notice of information collection; request for comment.
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SUMMARY: Under the Paperwork Reduction Act of 1995 (PRA) and its
implementing regulations, FRA seeks approval of the Information
Collection Request (ICR) summarized below. Before submitting this ICR
to the Office of Management and Budget (OMB) for approval, FRA is
soliciting public comment on specific aspects of the activities
identified in the ICR.
DATES: Interested persons are invited to submit comments on or before
June 22, 2026.
ADDRESSES: Written comments and recommendations for the proposed ICR
should be submitted on <a href="https://www.regulations.gov">https://www.regulations.gov</a> to Docket No. FRA-
2026-0038. All comments received will be posted without change to the
docket, including any personal information provided. Please refer to
the assigned OMB control number (2130-0593) in any correspondence
submitted. FRA will summarize comments received in response to this
notice in a subsequent notice, made available to the public, and
include them in its information collection submission to OMB for
approval.
FOR FURTHER INFORMATION CONTACT: Ms. Joanne Swafford, Information
Collection Clearance Officer, at email: <a href="/cdn-cgi/l/email-protection#84eeebe5eaeae1aaf7f3e5e2e2ebf6e0c4e0ebf0aae3ebf2"><span class="__cf_email__" data-cfemail="274d48464949420954504641414855436743485309404851">[email protected]</span></a> or
telephone: (757) 897-9908.
SUPPLEMENTARY INFORMATION: The PRA, 44 U.S.C. 3501-3520, and its
implementing regulations, 5 CFR part 1320, require Federal agencies to
provide 60 days' notice to the public to allow comment on information
collection activities before seeking OMB approval of the activities.
See 44 U.S.C. 3506, 3507; 5 CFR 1320.8 through 1320.12. Specifically,
FRA invites interested parties to comment on the following ICR
regarding: (1) whether the information collection activities are
necessary for FRA to properly execute its functions, including whether
the activities will have practical utility; (2) the accuracy of FRA's
estimates of the burden of the information collection activities,
including the validity of the methodology and assumptions used to
determine the estimates; (3) ways for FRA to enhance the quality,
utility, and clarity of the information being collected; and (4) ways
for FRA to minimize the burden of information collection activities on
the public, including the use of automated collection techniques or
other forms of information technology. See 44 U.S.C. 3506(c)(2)(A); 5
CFR 1320.8(d)(1).
FRA believes that soliciting public comment may reduce the
administrative and paperwork burdens associated with the collection of
information that Federal regulations mandate. In summary, comments
received will advance three objectives: (1) reduce reporting burdens;
(2) organize information collection requirements in a ``user-friendly''
format to improve the use of such information; and (3) accurately
assess the resources expended to retrieve and produce information
requested. See 44 U.S.C. 3501.
The summary below describes the ICR that FRA will submit for OMB
clearance as the PRA requires:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service.
OMB Control Number: 2130-0593.
Abstract: This collection of information is necessary to enable FRA
to garner customer and stakeholder feedback in an efficient and timely
manner, consistent with its commitment to improving service delivery.
The information collected from FRA's customers and stakeholders will
help ensure users have an effective, efficient, and satisfying
experience with FRA's programs. This feedback will provide insights
into customer and stakeholder perceptions, experiences, and
expectations; provide an early indicator of issues with service; and
focus attention on areas where communication, training, or changes in
operations might improve delivery of products or services. This
collection will allow ongoing, collaborative, and actionable
communications between FRA and its customers and stakeholders. It also
allows feedback to contribute directly to the improvement of program
management. If this information is not collected, vital feedback from
customers and stakeholders on FRA's services will be unavailable.
Improving FRA's programs requires ongoing assessment of service
delivery. FRA will collect, analyze, and interpret information gathered
through this generic clearance to identify strengths and weaknesses of
current services and make improvements to service delivery
[[Page 21862]]
based on feedback. The solicitation of feedback will target areas such
as timeliness, appropriateness, information accuracy, courtesy, service
delivery efficiency, and issue resolution. FRA will assess responses to
plan and inform efforts seeking to improve the quality of service
offered to customers and stakeholders, including the public. FRA will
only submit a collection for approval under this generic clearance
under the following conditions:
<bullet> The information gathered is only used internally for
general service improvement and program management purposes and is not
intended for public release;
<bullet> The information gathered is not used to inform
substantially significant policy decisions;
<bullet> The information gathered will yield qualitative
information. FRA will not design the collection or expect it to yield
statistically reliable results or use it as though the results are
generalizable to the study population;
<bullet> Participation in the collection is voluntary;
<bullet> The collection is low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden hours per respondent) and is low-cost for both the respondents
and the Federal Government;
<bullet> The collection is non-controversial and does not raise
issues of concern to other Federal agencies;
<bullet> The collection is directed to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program soon after receiving the collection; and
<bullet> With the exception of information needed to provide
remuneration for focus group participants and cognitive laboratory
studies, personally identifiable information (PII) is collected only to
the extent necessary and is not retained by FRA.
In this 60-day notice, FRA made no changes to the previously
approved burden hours or responses.
Type of Request: Extension without change of a currently approved
collection.
Affected Public: Individuals and Households; Businesses and
Organizations; State, Local or Tribal Governments.
Form(s): N/A.
Respondent Universe: 5,750.
Frequency of Submission: Once per request.
Reporting Burden
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Average time
Information collection description Office Annual Frequency per response Total annual
responses (minutes) burden hours
................................ (A) ........................... (B) (C = A * B)
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Surveys, comment cards, interviews, focus Administrator................... 350 Annual, Periodically....... 10 59
groups, and web-based technologies for Railroad Safety................. 350 Annual, Periodically....... 10 59
Customer Service Satisfaction and
Delivery.
Research, Data, and Innovation.. 350 Annual, Periodically....... 10 59
Railroad Development............ 350 Annual, Periodically....... 10 59
Chief Financial Officer......... 350 Annual, Periodically....... 10 59
Web-based technologies for Customer Railroad Development............ 3,500 Annual, Periodically....... 1 58
Service Satisfaction and Delivery
related to the improvement of webinar-
based stakeholder engagement.
Surveys, comment cards, interviews, focus Railroad Development............ 500 Annual, Periodically....... 15 125
groups, and web-based technologies for
Customer Service Satisfaction and
Delivery related to the improvement of
stakeholder capacity building and
training resources.
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Totals............................... ................................ 5,750 ........................... .............. 475
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Total Estimated Annual Responses: 5,750.
Total Estimated Annual Burden: 475 hours.
FRA informs all interested parties that it may not conduct or
sponsor, and a respondent is not required to respond to, a collection
of information that does not display a currently valid OMB control
number.
(Authority: 44 U.S.C. 3501-3520.)
Christopher S. Van Nostrand,
Deputy Chief Counsel.
[FR Doc. 2026-07888 Filed 4-22-26; 8:45 am]
BILLING CODE 4910-06-P
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