Request for Information Regarding Consumer Product Recall Fraud

Issuing agencies

Abstract

The Consumer Product Safety Commission (Commission or CPSC) is requesting information on fraudulent or abusive conduct associated with the redemption of consumer product recall remedies (recall fraud). Recall fraud may undermine the effectiveness of recalls, increase compliance costs for firms, distort recall performance data, and reduce consumer participation in corrective action plans. This information- gathering effort is intended to inform the Commission's ongoing work to improve recall effectiveness and reduce unnecessary burdens associated with the administration of recall programs. Through this Request for Information, the Commission seeks input on the scope of recall fraud, its impact on recall effectiveness, and potential approaches to mitigate such conduct while preserving consumer access to effective recall remedies.