Notice2026-05696
Agency Information Collection Activities; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
March 24, 2026
Issuing agencies
Corporation for National and Community Service
Abstract
In accordance with the Paperwork Reduction Act of 1995, the Corporation for National and Community Service (operating as AmeriCorps) is proposing to renew an information collection for qualitative feedback on agency service delivery.
Full Text
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<title>Federal Register, Volume 91 Issue 56 (Tuesday, March 24, 2026)</title>
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[Federal Register Volume 91, Number 56 (Tuesday, March 24, 2026)]
[Notices]
[Pages 14001-14002]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2026-05696]
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CORPORATION FOR NATIONAL AND COMMUNITY SERVICE
Agency Information Collection Activities; Comment Request;
Generic Clearance for the Collection of Qualitative Feedback on Agency
Service Delivery
AGENCY: Corporation for National and Community Service.
ACTION: Notice of information collection; request for comment.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, the
Corporation for National and Community Service (operating as
AmeriCorps) is proposing to renew an information collection for
qualitative feedback on agency service delivery.
DATES: Written comments must be submitted to the individual and office
listed in the ADDRESSES section by May 26, 2026.
ADDRESSES: You may submit comments, identified by the title of the
information collection activity, by any of the following methods:
(1) Electronically through <a href="http://www.regulations.gov">www.regulations.gov</a> (preferred method).
(2) By mail sent to: AmeriCorps, Attention Office of General
Counsel, 250 E Street SW, Washington, DC 20525.
(3) By hand delivery or by courier to the AmeriCorps mailroom at
the mail address given in paragraph (2) above, between 9 a.m. and 4
p.m. Eastern Time, Monday through Friday, except Federal holidays.
Comments submitted in response to this notice may be made available
to the public through <a href="http://regulations.gov">regulations.gov</a>. For this reason, please do not
include in your comments information of a confidential nature, such as
sensitive personal information or proprietary information. If you send
an email comment, your email address will be automatically captured and
included as part of the comment that is placed in the public docket and
made available on the internet. Please note that responses to
[[Page 14002]]
this public comment request containing any routine notice about the
confidentiality of the communication will be treated as public comment
that may be made available to the public, notwithstanding the inclusion
of the routine notice.
FOR FURTHER INFORMATION CONTACT: Elizabeth K. Appel, Acting General
Counsel, 202-606-3614, or by email at <a href="/cdn-cgi/l/email-protection#cfaaaebfbfaaa38faea2aabda6aca0bdbfbce1a8a0b9"><span class="__cf_email__" data-cfemail="4124203131242d01202c243328222e3331326f262e37">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
Title of Collection: Generic Clearance for Collection of
Qualitative Feedback on Agency Service Delivery.
OMB Control Number: 3045-0137.
Type of Review: Renewal.
Respondents/Affected Public: Individuals and Households.
Total Estimated Number of Annual Responses: 10,000.
Total Estimated Number of Annual Burden Hours: 1,667.
Abstract: The proposed information collection activity provides a
means to obtain qualitative feedback from customers and stakeholders in
an efficient, timely manner to improve service delivery. By qualitative
feedback, we mean information that provides useful perceptions and
opinions (but not statistical surveys yielding quantitative results
that could be generalized to the population of study). This feedback
provides insights into customer or stakeholder perceptions,
experiences, and expectations; provides an early warning of issues with
service; or focuses attention on areas where communication, training,
or changes in operations might improve delivery of products or
services. The collection allows for ongoing, collaborative, and
actionable communication between AmeriCorps and its customers and
stakeholders and contributes directly to the improvement of program
management. AmeriCorps will solicit feedback on target areas such as
timeliness, appropriateness, accuracy of information, courtesy,
efficiency of service delivery, and resolution of issues with service
delivery. We use the responses to inform our efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders about the Agency's services will be unavailable.
AmeriCorps will only submit a collection for approval under this
generic clearance if it meets the following conditions:
<bullet> The collection is voluntary;
<bullet> The collection is low-burden for respondents (based on
consideration of total burden hours, total number of respondents, or
burden-hours per respondent) and is low-cost for both the respondents
and the Federal Government;
<bullet> The collection is noncontroversial and does not raise
issues of concern to other Federal agencies;
<bullet> The collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
<bullet> Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
<bullet> The information gathered will be used only internally, for
general service improvement and program management purposes, and is not
intended for release outside of AmeriCorps;
<bullet> The information gathered will not be used to substantially
inform policy decisions;
<bullet> The information gathered will be qualitative, not
quantitative; and
<bullet> The collection will not be designed to yield statistically
reliable results, nor will the results be used as though they are
generalizable to the population.
Generic clearances for qualitative collections will not be used to
gather data that are designed to yield reliably actionable results,
such as monitoring trends over time or documenting program performance.
Using data for those purposes requires more rigorous designs that
address a range of complete factors.
As a general matter, information collections will not result in any
new system of records containing privacy information. They will not ask
questions of a sensitive nature such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private. Generic qualitative information collections will be used in
the same manner as current generic qualitative information collections.
AmeriCorps also seeks to continue using the currently approved generic
information collection until the revised information collection is
approved by OMB. The currently approved information collection is due
to expire on May 31, 2026. Comments submitted in response to this
notice will be summarized and/or included in the request for OMB
approval. Comments are invited on:
(a) Whether the collection of information is necessary for the
proper performance of the functions of the agency, including whether
the information has practical utility;
(b) the accuracy of the agency's estimate of the burden of the
collection of information;
(c) ways to enhance the quality, utility, and clarity of the
information to be collected;
(d) ways to minimize the burden of the collection of information on
respondents, including through the use of automated collection
techniques or other forms of information technology; and
(e) estimates of capital or start-up costs and costs of operation,
maintenance, and purchase of services to provide information.
Burden means the total time, effort, or financial resources
expended by persons to generate, maintain, retain, disclose, or provide
information to or for a Federal agency. This includes the time needed
to review instructions; to develop, acquire, install, and utilize
technology and systems for the purpose of collecting, validating and
verifying information, processing and maintaining information, and
disclosing and providing information; to train personnel and to be able
to respond to a collection of information, to search data sources, to
complete and review the collection of information; and to transmit or
otherwise disclose the information. All written comments will be
available for public inspection on <a href="http://regulations.gov">regulations.gov</a>.
Elizabeth Appel,
Acting General Counsel.
[FR Doc. 2026-05696 Filed 3-23-26; 8:45 am]
BILLING CODE 6050-28-P
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