Notice2026-05123
Agency Information Collection Activities: Proposed Collection; Comment Request
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
March 17, 2026
Issuing agencies
Tennessee Valley Authority
Abstract
Pursuant to the Paperwork Reduction Act of 1995, the Tennessee Valley Authority (TVA) will be requesting from the Office of Management and Budget (OMB) review of TVA's Generic Clearance for the collection of qualitative feedback on agency service delivery, community engagement, and usability testing. This Generic Clearance will fast- track the process for TVA to seek feedback and input from the public, through surveys and other instruments, regarding TVA services and programs as well as community needs and concerns. The clearance will also allow the collection of registration information for public forums, events, and other opportunities for public engagement.
Full Text
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<title>Federal Register, Volume 91 Issue 51 (Tuesday, March 17, 2026)</title>
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[Federal Register Volume 91, Number 51 (Tuesday, March 17, 2026)]
[Notices]
[Pages 12883-12884]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2026-05123]
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TENNESSEE VALLEY AUTHORITY
Agency Information Collection Activities: Proposed Collection;
Comment Request
AGENCY: Tennessee Valley Authority (TVA).
ACTION: 60-Day notice of submission of information collection for
approval and request for comments.
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SUMMARY: Pursuant to the Paperwork Reduction Act of 1995, the Tennessee
Valley Authority (TVA) will be requesting from the Office of Management
and Budget (OMB) review of TVA's Generic Clearance for the collection
of qualitative feedback on agency service delivery, community
engagement, and usability testing. This Generic Clearance will fast-
track the process for TVA to seek feedback and input from the public,
through surveys and other instruments, regarding TVA services and
programs as well as community needs and concerns. The clearance will
also allow the collection of registration information for public
forums, events, and other opportunities for public engagement.
DATES: Comments should be sent to the Public Information Collection
Clearance Officer no later than May 18, 2026.
ADDRESSES: Requests for information, including copies of the
information collection proposed and supporting documentation, should be
directed to the Public Information Collection Clearance Officer:
Jennifer A. Wilds, Program Manager--Federal Regulations, and
Information Collection Clearance Officer, Tennessee Valley Authority,
400 W Summit Hill Drive, CLK-320, Knoxville, Tennessee 37902-1401;
telephone (865) 632-6580 or by email at <a href="/cdn-cgi/l/email-protection#c5b5b7a485b1b3a4eba2aab3"><span class="__cf_email__" data-cfemail="15656774556163743b727a63">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
Type of Request: New Collection.
Title of Information Collection: TVA's Generic Clearance for the
collection of qualitative feedback on agency service delivery,
community engagement, and usability testing.
Type of Affected Public: Individuals and Households, Businesses and
Organizations, State, Local and Tribal Governments.
Frequency of Collection: On occasion.
Small Businesses or Organizations Affected: Yes.
Federal Budget Functional Category Code: 455.
Estimated Number of Annual Responses: 50,000.
Estimated Total Annual Burden Hours: 12,500.
Estimated Average Burden Hours per Response: 0.50.
Need For and Use of Information:
Abstract: This information collection will enable TVA to obtain
qualitative customer and stakeholder feedback on services and programs,
as well as community needs and concerns, in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery and enhancing public engagement. It will also enable
the public to register for public forums, events, and other
opportunities, and participate in usability testing of forms, software,
and websites designed for customer and stakeholder connections. The
qualitative feedback requested provides useful insights on perceptions
and opinions,
[[Page 12884]]
but not statistical surveys that yield quantitative results that can be
generalized to the population of study. The feedback and input will
provide TVA with insights into customer or stakeholder perceptions,
experiences, and expectations; help TVA quickly identify actual or
potential problems with how the agency provides services to the public;
focus attention on areas where communication, training, or changes in
operations might improve TVA's delivery of its products or services;
and engage the public on community needs and concerns to guide the
direction of new products and services. These collections will allow
for ongoing, collaborative, and actionable communication between TVA
and its customers and stakeholders. It will also allow feedback and
input to contribute directly to the improvement of program management.
TVA will solicit feedback and input in areas such as timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, resolution of issues with service delivery, impacts
of events, community needs and concerns, and interest in new programs
and services. TVA will use the responses to plan and inform its efforts
to improve or maintain the quality of service and programs offered to
the public and chart the direction of new programs and offerings. TVA
will use the registration information for logistical planning for
public events, required access control to government property, and
connection to service and program offerings; and the usability testing
to ensure forms, software, and websites provide simple instructions and
easy to navigate directions. If this information is not collected, TVA
will not have access to vital feedback and input from customers and
stakeholders about the agency's services and programs and the public
will not have access to TVA-sponsored events, programs, or services.
TVA will only submit an information collection for approval under
this Generic Clearance if it meets the following conditions:
<bullet> the collections are voluntary
<bullet> the collections are low burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden hours per respondent) and are low-cost for both the respondents
and the Federal Government
<bullet> the collections are non-controversial and do not raise issues
of concern to other Federal agencies
<bullet> the collections are targeted for solicitation of feedback and
input from respondents who have experience with the program or who may
have future experience with the program.
<bullet> personally identifiable information (PII) is collected only to
the extent necessary and will not be retained beyond immediate need
<bullet> information gathered is intended to be used only internally
for general service improvement and program management purposes and is
not intended for release outside of the agency (if released, TVA will
indicate the qualitative nature of the information)
<bullet> information gathered will not be used for the purpose of
substantially informing influential policy decisions
<bullet> information gathered will yield qualitative useful information
and the collections will not be designed or expected to yield
statistically reliable results or used as though the results are
generalizable to the population of study
<bullet> information collections will not result in any new system of
records containing privacy information and will not ask questions of a
sensitive nature
Rebecca L. Coffey,
Agency Records Officer.
[FR Doc. 2026-05123 Filed 3-16-26; 8:45 am]
BILLING CODE 8120-08-P
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</html>Indexed from Federal Register on March 17, 2026.
This is legal information, not legal advice. Laws vary by jurisdiction and change frequently. Always verify current law with official sources and consult a licensed attorney in your jurisdiction for advice on your specific situation.