Notice2026-02653
Proposed Data Collection Submitted for Public Comment and Recommendations
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
February 11, 2026
Issuing agencies
Health and Human Services DepartmentCenters for Disease Control and Prevention
Abstract
The Centers for Disease Control and Prevention (CDC), as part of its continuing effort to reduce public burden and maximize the utility of government information, invites the general public and other federal agencies the opportunity to comment on a continuing information collection, as required by the Paperwork Reduction Act of 1995. This notice invites comment on a proposed information collection project titled Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. The purpose of the collection is to enable and facilitate the CDC's collection and internal processing of customer and partner feedback in a timely manner, in alignment with CDC's commitment to improving service delivery.
Full Text
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<title>Federal Register, Volume 91 Issue 28 (Wednesday, February 11, 2026)</title>
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[Federal Register Volume 91, Number 28 (Wednesday, February 11, 2026)]
[Notices]
[Pages 6221-6222]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2026-02653]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Centers for Disease Control and Prevention
[60Day-26-1027; Docket No. CDC-2026-0232]
Proposed Data Collection Submitted for Public Comment and
Recommendations
AGENCY: Centers for Disease Control and Prevention (CDC), Department of
Health and Human Services (HHS).
ACTION: Notice with comment period.
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SUMMARY: The Centers for Disease Control and Prevention (CDC), as part
of its continuing effort to reduce public burden and maximize the
utility of government information, invites the general public and other
federal agencies the opportunity to comment on a continuing information
collection, as required by the Paperwork Reduction Act of 1995. This
notice invites comment on a proposed information collection project
titled Generic Clearance for the Collection of Qualitative Feedback on
Agency Service Delivery. The purpose of the collection is to enable and
facilitate the CDC's collection and internal processing of customer and
partner feedback in a timely manner, in alignment with CDC's commitment
to improving service delivery.
DATES: CDC must receive written comments on or before April 13, 2026.
ADDRESSES: You may submit comments, identified by Docket No. CDC-2026-
0232 by either of the following methods:
<bullet> Federal eRulemaking Portal: <a href="http://www.regulations.gov">www.regulations.gov</a>. Follow
the instructions for submitting comments.
<bullet> Mail: Jeffrey M. Zirger, Information Collection Review
Office, Centers for Disease Control and Prevention, 1600 Clifton Road
NE, MS H21-8, Atlanta, Georgia 30329.
Instructions: All submissions received must include the agency name
and Docket Number. CDC will post, without change, all relevant comments
to <a href="http://www.regulations.gov">www.regulations.gov</a>.
Please note: Submit all comments through the Federal eRulemaking
portal (<a href="http://www.regulations.gov">www.regulations.gov</a>) or by U.S. mail to the address listed
above.
FOR FURTHER INFORMATION CONTACT: To request more information on the
proposed project or to obtain a copy of the information collection plan
and instruments, contact Jeffrey M. Zirger, Information Collection
Review Office, Centers for Disease Control and Prevention, 1600 Clifton
Road NE, MS H21-8, Atlanta, Georgia 30329; Telephone: 404-639-7570;
Email: <a href="/cdn-cgi/l/email-protection#345b5956745750571a535b42"><span class="__cf_email__" data-cfemail="9cf3f1fedcfff8ffb2fbf3ea">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: Under the Paperwork Reduction Act of 1995
(PRA) (44 U.S.C. 3501-3520), federal agencies must obtain approval from
the Office of Management and Budget (OMB) for each collection of
information they conduct or sponsor. In addition, the PRA also requires
federal agencies to provide a 60-day notice in the Federal Register
concerning each proposed collection of information, including each new
proposed collection, each proposed extension of existing collection of
information, and each reinstatement of previously approved information
collection before submitting the collection to the OMB for approval. To
comply with this requirement, we are publishing this notice of a
proposed data collection as described below.
The OMB is particularly interested in comments that will help:
1. Evaluate whether the proposed collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
2. Evaluate the accuracy of the agency's estimate of the burden of
the proposed collection of information, including the validity of the
methodology and assumptions used;
3. Enhance the quality, utility, and clarity of the information to
be collected;
4. Minimize the burden of the collection of information on those
who are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submissions of responses; and
5. Assess information collection costs.
Proposed Project
Generic Clearance for the Collection of Qualitative Feedback on
Agency Service Delivery (OMB Control No. 0920-1027, Exp. 6/30/2026)--
Extension--National Center for HIV, Viral Hepatitis, STD, and TB
Prevention (NCHHSTP), Centers for Disease Control and Prevention (CDC).
Background and Brief Description
The Centers for Disease Control and Prevention (CDC), National
Center for HIV, Viral Hepatitis, STD, and TB Prevention (NCHHSTP)
requests an extension of the currently approved Generic Clearance for
the Collection of Qualitative Feedback on Agency Service Delivery for a
period of three years. The previously approved Generic Clearance will
remain unchanged. This Extension is necessary to align with CDC's
commitment to service delivery improvement, prioritization of Gold
Standard Science, and maintenance of public trust.
As a means of ensuring our programs are effective and meet our
customers' needs, CDC/NCHHSTP (hereafter ``the Agency'') utilizes this
Generic Clearance to collect qualitative feedback on our service
delivery. For the purposes of this Generic Clearance, qualitative
feedback means information that provides useful insights on perceptions
and opinions but are not statistical surveys that yield quantitative
results that can be generalized to the population of study. This
collection of information is necessary for the Agency to gather
customer and partner feedback in an efficient, timely manner, in
accordance with our commitment to improving service delivery, enhancing
public trust, and prioritizing Gold Standard Science. Qualitative data
collected from our customers and partners helps CDC ensure that they
have effective, efficient, and satisfying experiences with the Agency's
programs. This feedback provides valuable insights into customer or
partner perceptions, experiences and expectations, provides an early
warning of service and/or quality issues, and focuses attention on
areas where communication, training, or operational adjustments might
improve delivery of products or services. These collections are a
useful tool in facilitating ongoing, collaborative, actionable
communication between the Agency and its customers and partners. Such
feedback contributes directly to improving CDC's program management
efforts. This information collection represents CDC/NCHHSTP's attempt
to gather feedback data on CDC services and programs. There is
currently no information available that can substitute for the
responses to the data collection instruments and provide essential
program improvement information. No similar data is gathered and/or
maintained by the Agency or is available from other sources known to
the Agency.
[[Page 6222]]
In the previous three-year approval period, the Agency used 346
burden hours over eight collection activities. However, we anticipate
more robust usage of this mechanism over the next three years due to
CDC's renewed emphasis on public trust and accountability,
prioritization of Gold Standard Science, and recommitment to high-
quality customer and interest holder experiences. As with previous
approvals, the Agency will only submit collections for approval under
this Generic Clearance that meet the following conditions:
1. Information gathered is used solely on an internal basis for
general service improvement and program management purposes and is not
intended for release outside of the agency;
2. Information gathered will not be used for the purpose of
substantially informing influential policy decisions;
3. Information gathered will yield qualitative information; the
collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study;
4. The collections are voluntary;
5. The collections are low burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden hours per respondent) and are low-cost for both the respondents
and the federal government;
6. The collections are non-controversial and do not raise issues of
concern to other federal agencies;
7. Any collection is targeted to the solicitation of opinions from
respondents who have experience with the program or may have experience
with the program in the near future;
8. Except for information needed to provide token of appreciation
for focus group or key informant participants and cognitive laboratory
studies, personally identifiable information (PII) is collected only to
the extent necessary and is not retained.
If these conditions are not met, the Agency will submit an
information collection request (ICR) to the Office of Management and
Budget (OMB) for approval through the normal Paperwork Reduction Act
(PRA) process.
Collection types under this Generic Clearance include, but are not
limited to:
<bullet> Customer comment cards/complaint forms;
<bullet> Small discussion groups;
<bullet> Focus Groups of customers, potential customers, delivery
partners, or other interest holders;
<bullet> Key informant interviews of customers, potential
customers, implementing partners, or other interest holders;
<bullet> Cognitive laboratory studies, such as those used to refine
questions or assess usability of a website;
<bullet> Qualitative customer satisfaction surveys (e.g., post-
transaction surveys; opt-out web surveys);
<bullet> In-person or virtual observation testing (e.g., website or
software usability tests);
<bullet> Other observational methods (e.g., direct observations,
ethnography)
The Agency has established a manager/managing entity to serve for
this Generic Clearance and will conduct an independent review of each
information collection to ensure compliance with the terms of this
clearance prior to submitting each collection to OMB.
There is no change to the previously approved burden estimate. The
estimated annualized burden hours for this data collection are 9,690
hours. There are no costs to respondents other than their time.
Estimated Annualized Burden Hours
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Annual Average burden
Type of collection Number of frequency per per response Total burden
respondents response (hours) (hours)
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Online surveys.................................. 10,500 1 30/60 5,250
Discussion groups............................... 280 1 2 560
Focus groups.................................... 640 1 2 1,280
Website/app usability testing................... 2,000 1 30/60 1,000
Interviews...................................... 800 1 2 1,600
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Total....................................... 14,220 .............. .............. 9,690
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Jeffrey M. Zirger,
Lead, Information Collection Review Office, Office of Public Health
Ethics and Regulations, Office of Science, Centers for Disease Control
and Prevention.
[FR Doc. 2026-02653 Filed 2-10-26; 8:45 am]
BILLING CODE 4163-18-P
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