Notice2026-00723
Agency Information Collection Activities; Submission to the Office of Management and Budget (OMB) for Review and Approval; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
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Published
January 15, 2026
Issuing agencies
Commerce Department
Abstract
The Department of Commerce, in accordance with the Paperwork Reduction Act of 1995 (PRA), invites the general public and other Federal agencies to comment on proposed, and continuing information collections, which helps us assess the impact of our information collection requirements and minimize the public's reporting burden. The purpose of this notice is to allow for 60 days of public comment preceding submission of the collection to OMB.
Full Text
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<title>Federal Register, Volume 91 Issue 10 (Thursday, January 15, 2026)</title>
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[Federal Register Volume 91, Number 10 (Thursday, January 15, 2026)]
[Notices]
[Page 1746]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2026-00723]
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DEPARTMENT OF COMMERCE
Agency Information Collection Activities; Submission to the
Office of Management and Budget (OMB) for Review and Approval; Comment
Request; Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery
AGENCY: Office of the Secretary, Commerce.
ACTION: Notice of Information Collection, request for comment.
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SUMMARY: The Department of Commerce, in accordance with the Paperwork
Reduction Act of 1995 (PRA), invites the general public and other
Federal agencies to comment on proposed, and continuing information
collections, which helps us assess the impact of our information
collection requirements and minimize the public's reporting burden. The
purpose of this notice is to allow for 60 days of public comment
preceding submission of the collection to OMB.
DATES: To ensure consideration, comments regarding this proposed
information collection must be received on or before March 16, 2026.
ADDRESSES: Interested persons are invited to submit written comments by
mail to the Departmental Paperwork Reduction Act Compliance Officer,
Department of Commerce, 14th and Constitution Avenue NW, Washington, DC
20230 or by email at <a href="/cdn-cgi/l/email-protection#7626243715191b1b131802053612191558111900"><span class="__cf_email__" data-cfemail="50000211333f3d3d353e242310343f337e373f26">[email protected]</span></a>. Please reference OMB Control
Number 0690-0030 in the subject line of your comments. Do not submit
Confidential Business Information or otherwise sensitive or protected
information.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
specific questions related to collection activities should be directed
to Sheleen Dumas, Departmental Paperwork Reduction Act Compliance
Officer, Department of Commerce, 14th and Constitution Avenue NW,
Washington, DC 20230 or by email at <a href="/cdn-cgi/l/email-protection#42121003212d2f2f272c363102262d216c252d34"><span class="__cf_email__" data-cfemail="83d3d1c2e0eceeeee6edf7f0c3e7ece0ade4ecf5">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
I. Abstract
Executive Order 12862 directs Federal agencies to provide service
to the public that matches or exceeds the best service available in the
private sector. In order to work continuously to ensure that the
Department of Commerce (DOC) programs are effective and meet our
customers' needs we use a generic clearance process to collect
qualitative feedback on our service delivery. This collection of
information is necessary to enable DOC to garner customer and
stakeholder feedback in an efficient, timely manner, in accordance with
our commitment to improving service delivery. The information collected
from our customers and stakeholders will help ensure that users have an
effective, efficient, and satisfying experience with the programs. This
feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services. These collections will allow for ongoing, collaborative and
actionable communication between DOC and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance.
II. Method of Collection
The methods of collection include but are not limited to in-person
surveys, telephone interviews or questionnaires, mail and email
surveys, web-based products, focus groups, and comment cards.
III. Data
OMB Control Number: 0690-0030.
Form Number(s): None.
Type of Review: Regular submission, extension of a current
information collection.
Affected Public: Individuals or Households, Businesses or for-
profit organizations, State, Local or Tribal Government, etc.
Estimated Number of Respondents: 150,000.
Estimated Time per Response: 5 to 30 minutes for surveys; 1 to 2
hours for focus groups; 30 minutes to 1 hour for interviews.
Estimated Total Annual Burden Hours: 12,500.
Estimated Total Annual Cost to Public: $278,250.
Respondent's Obligation: Voluntary or Mandatory.
Legal Authority: Executive Order 12862.
IV. Request for Comments
We are soliciting public comments to permit the Department/Bureau
to: (a) Evaluate whether the proposed information collection is
necessary for the proper functions of the Department, including whether
the information will have practical utility; (b) Evaluate the accuracy
of our estimate of the time and cost burden for this proposed
collection, including the validity of the methodology and assumptions
used; (c) Evaluate ways to enhance the quality, utility, and clarity of
the information to be collected; and (d) Minimize the reporting burden
on those who are to respond, including the use of automated collection
techniques or other forms of information technology.
Comments that you submit in response to this notice are a matter of
public record. We will include or summarize each comment in our request
to OMB to approve this ICR. Before including your address, phone
number, email address, or other personal identifying information in
your comment, you should be aware that your entire comment--including
your personal identifying information--may be made publicly available
at any time. While you may ask us in your comment to withhold your
personal identifying information from public review, we cannot
guarantee that we will be able to do so.
Sheleen Dumas,
Departmental PRA Compliance Officer, Office of the Under Secretary for
Economic Affairs, Commerce Department.
[FR Doc. 2026-00723 Filed 1-14-26; 8:45 am]
BILLING CODE 3510-17-P
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