Notice2025-23891
Agency Information Collection Activities: Requests for Comments; Clearance of a Renewed Approval of Information Collection: Survey of Airman Satisfaction With Aeromedical Certification Services
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
December 29, 2025
Issuing agencies
Transportation DepartmentFederal Aviation Administration
Abstract
In accordance with the Paperwork Reduction Act of 1995, FAA invites public comments about our intention to request the Office of Management and Budget's (OMB) approval to renew an information collection. The Federal Register Notice with a 60-day comment period soliciting comments on the following collection of information was published on September 22, 2025. The collection involves soliciting feedback from airmen on service quality of Aeromedical Certification Services. The information to be collected will be used to inform improvements in Aeromedical Certification Services.
Full Text
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<title>Federal Register, Volume 90 Issue 245 (Monday, December 29, 2025)</title>
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[Federal Register Volume 90, Number 245 (Monday, December 29, 2025)]
[Notices]
[Page 60854]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2025-23891]
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DEPARTMENT OF TRANSPORTATION
Federal Aviation Administration
[FAA-2025-2496]
Agency Information Collection Activities: Requests for Comments;
Clearance of a Renewed Approval of Information Collection: Survey of
Airman Satisfaction With Aeromedical Certification Services
AGENCY: Federal Aviation Administration (FAA), DOT
ACTION: Notice and request for comments.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA
invites public comments about our intention to request the Office of
Management and Budget's (OMB) approval to renew an information
collection. The Federal Register Notice with a 60-day comment period
soliciting comments on the following collection of information was
published on September 22, 2025. The collection involves soliciting
feedback from airmen on service quality of Aeromedical Certification
Services. The information to be collected will be used to inform
improvements in Aeromedical Certification Services.
DATES: Written comments should be submitted by January 22, 2026.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: Dr. Katrina Avers by email at:
<a href="/cdn-cgi/l/email-protection#6922081d1b00070847281f0c1b1a290f0808470e061f"><span class="__cf_email__" data-cfemail="1952786d6b70777837586f7c6b6a597f7878377e766f">[email protected]</span></a>; phone: 405-954-6299.
SUPPLEMENTARY INFORMATION:
Public Comments Invited: You are asked to comment on any aspect of
this information collection, including (a) Whether the proposed
collection of information is necessary for FAA's performance; (b) the
accuracy of the estimated burden; (c) ways for FAA to enhance the
quality, utility and clarity of the information collection; and (d)
ways that the burden could be minimized without reducing the quality of
the collected information.
OMB Control Number: 2120-0707.
Title: Survey of Airman Satisfaction with Aeromedical Certification
Services.
Form Numbers: N/A.
Type of Review: Renewal of an information collection.
Background: The Federal Register Notice with a 60-day comment
period soliciting comments on the following collection of information
was published on September 22, 2025 (90 FR 45459). The Federal Aviation
Administration (FAA), through the Office of Aerospace Medicine (OAM),
is responsible for the medical certification of pilots and certain
other personnel under 14 CFR part 67 to ensure they are medically
qualified to operate aircraft and perform their duties safely. In the
accomplishment of this responsibility, OAM provides a number of
services to pilots and has established goals for the performance of
those services. This is a biennial survey designed to meet the
requirement to survey stakeholder satisfaction under Executive Order
No. 12862, ``Setting Customer Service Standards,'' and the Government
Performance and Results Act of 1993 (GPRA).
The survey of Airman Satisfaction with Aeromedical Certification
Services assesses airman opinion of key dimensions of service quality.
These dimensions, identified by the OMB Statistical Policy Office in
the 1993 ``Resource Manual for Customer Surveys,'' are courtesy,
competence, reliability, and communication. The survey also provides
airmen with the opportunity to provide feedback on the services and a
medical certificate application tool they use. This information is used
to inform improvements in Aeromedical Certification Services.
The survey was initially collected in 2004 and collected
approximately every 2 years, most recently in 2023 (OMB Control No.
2120-0707). Across collections, minor revisions have been made to the
survey items and response options to reflect changes in operational
services and survey technology. To reduce the burden on the individual
respondent and potentially improve the response rate, this information
collection will be electronic.
Respondents: Approximately 5,700 Airmen who have sought a medical
certification within two years of the survey administration.
Frequency: Every two years.
Estimated Average Burden per Response: 15 minutes.
Estimated Total Annual Burden: 1,425 total burden hours.
Issued in Oklahoma City, Oklahoma on December 22, 2025.
Tammy Ho,
Psychology Technician, NAS Human Factors Safety Research Laboratory
(AAM-520).
[FR Doc. 2025-23891 Filed 12-23-25; 8:45 am]
BILLING CODE 4910-13-P
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</html>Indexed from Federal Register on December 29, 2025.
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