Notice2025-23792
Agency Information Collection Activities: Information Collection Renewal; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
December 29, 2025
Issuing agencies
Treasury DepartmentComptroller of the Currency
Abstract
The OCC, as part of its continuing effort to reduce paperwork and respondent burden, invites comment on a continuing information collection, as required by the Paperwork Reduction Act of 1995 (PRA). In accordance with the requirements of the PRA, the OCC may not conduct or sponsor, and the respondent is not required to respond to, an information collection unless it displays a currently valid Office of Management and Budget (OMB) control number. The OCC is soliciting comment concerning the renewal of its information collection titled, "Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery."
Full Text
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<title>Federal Register, Volume 90 Issue 245 (Monday, December 29, 2025)</title>
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[Federal Register Volume 90, Number 245 (Monday, December 29, 2025)]
[Notices]
[Pages 60857-60858]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2025-23792]
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DEPARTMENT OF THE TREASURY
Office of the Comptroller of the Currency
Agency Information Collection Activities: Information Collection
Renewal; Comment Request; Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery
AGENCY: Office of the Comptroller of the Currency (OCC), Treasury.
ACTION: Notice and request for comment.
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SUMMARY: The OCC, as part of its continuing effort to reduce paperwork
and respondent burden, invites comment on a continuing information
collection, as required by the Paperwork Reduction Act of 1995 (PRA).
In accordance with the requirements of the PRA, the OCC may not conduct
or sponsor, and the respondent is not required to respond to, an
information collection unless it displays a currently valid Office of
Management and Budget (OMB) control number. The OCC is soliciting
comment concerning the renewal of its information collection titled,
``Generic Clearance for the Collection of Qualitative Feedback on
Agency Service Delivery.''
DATES: Comments must be received by February 27, 2026.
ADDRESSES: Commenters are encouraged to submit comments by email, if
possible. You may submit comments by any of the following methods:
<bullet> Email: <a href="/cdn-cgi/l/email-protection#c0b0b2a1a9aea6af80afa3a3eeb4b2a5a1b3eea7afb6"><span class="__cf_email__" data-cfemail="0f7f7d6e666169604f606c6c217b7d6a6e7c21686079">[email protected]</span></a>.
<bullet> Mail: Chief Counsel's Office, Attention: Comment
Processing, Office of the Comptroller of the Currency, Attention: 1557-
0248, 400 7th Street SW, Suite 3E-218, Washington, DC 20219.
<bullet> Hand Delivery/Courier: 400 7th Street SW, Suite 3E-218,
Washington, DC 20219.
<bullet> Fax: (571) 293-4835.
Instructions: You must include ``OCC'' as the agency name and
``1557-0248'' in your comment. In general, the OCC will publish
comments on <a href="http://www.reginfo.gov">www.reginfo.gov</a> without change, including any business or
personal information provided, such as name and address information,
email addresses, or phone numbers. Comments received, including
attachments and other supporting materials, are part of the public
record and subject to public disclosure. Do not include any information
in your comment or supporting materials that you consider confidential
or inappropriate for public disclosure.
Following the close of this notice's 60-day comment period, the OCC
will publish a second notice with a 30-day comment period. You may
review comments and other related materials that pertain to this
information collection beginning on the date of publication of the
second notice for this collection by the method set forth in the next
bullet.
<bullet> Viewing Comments Electronically: Go to <a href="http://www.reginfo.gov">www.reginfo.gov</a>.
Hover over the ``Information Collection Review'' tab and click on
``Information Collection Review'' from the drop-down menu. From the
``Currently under Review'' drop-down menu, select ``Department of the
Treasury'' and then click ``submit.'' This information collection can
be located by searching OMB control number ``1557-0248'' or ``Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery.'' Upon finding the appropriate information collection, click
on the related ``ICR Reference Number.'' On the next screen, select
``View Supporting Statement and Other Documents'' and then click on the
link to any comment listed at the bottom of the screen.
<bullet> For assistance in navigating <a href="http://www.reginfo.gov">www.reginfo.gov</a>, please
contact the Regulatory Information Service Center at (202) 482-7340.
FOR FURTHER INFORMATION CONTACT: Shaquita Merritt, Clearance Officer,
(202) 649-5490, Chief Counsel's Office, Office of the Comptroller of
the Currency, 400 7th Street SW, Washington, DC 20219. If you are deaf,
hard of hearing, or have a speech disability, please dial 7-1-1 to
access telecommunications relay services.
SUPPLEMENTARY INFORMATION: Under the PRA (44 U.S.C. 3501 et seq.),
Federal agencies must obtain approval from the OMB for each collection
of information that they conduct or sponsor. ``Collection of
information'' is defined in 44 U.S.C. 3502(3) and 5 CFR 1320.3(c) to
include agency requests or requirements, imposed on ten or more
persons, that members of the public submit reports, keep records, or
provide information to a third party. Section 3506(c)(2)(A) of title 44
generally requires Federal agencies to provide a 60-day notice in the
Federal Register concerning each proposed collection of information,
including each proposed extension of an existing collection of
information, before submitting the collection to OMB for approval. To
comply with this requirement, the OCC is publishing notice of the
renewal of this collection.
[[Page 60858]]
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Control No.: 1557-0248.
Type of Review: Regular.
Affected Public: Businesses or individuals.
Description: This generic information collection request (ICR)
provides the OCC with a means to solicit qualitative stakeholder
feedback in an efficient, timely manner, in accordance with the Federal
government's commitment to improving service delivery. Qualitative
feedback is information that provides useful insights on perceptions
and opinions but does not include statistical survey or quantitative
results that can be attributed to the surveyed population. This
qualitative feedback provides insights into stakeholder perceptions,
experiences, and expectations; provides an early warning of issues with
service; and/or focuses attention on areas where communication,
training, or changes in operations might improve delivery of products
or services. It also enables ongoing, collaborative, and actionable
communications between the OCC and its stakeholders, while also
utilizing feedback to improve program management.
The OCC's solicitations for feedback target areas such as
timeliness, appropriateness, accuracy of information, courtesy,
efficiency of service delivery, and resolution of issues related to
service delivery. The OCC uses the responses to inform and plan efforts
to improve or maintain the quality of service offered to the public. If
the OCC does not collect this information, it will not have access to
vital feedback from stakeholders.
Under this generic ICR, the OCC will submit a specific information
collection for approval only if the collection meets the following
conditions:
<bullet> It is voluntary;
<bullet> It imposes a low burden on respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and a low cost on both respondents and the
Federal government;
<bullet> It is non-controversial and does not raise issues of
concern to other Federal agencies;
<bullet> It is targeted to solicit opinions from respondents who
have experience with the program or will have experience with the
program in the near future;
<bullet> It includes personally identifiable information (PII) only
to the extent necessary, and the OCC does not retain the PII; \1\
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\1\ The OCC may retain PII only in limited circumstances and, if
it does so, the OCC must comply with applicable requirements,
restrictions, and prohibitions of the Privacy Act of 1974 and other
privacy and confidentiality laws that govern the collection,
retention, use, and/or disclosure of such PII.
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<bullet> It gathers information intended to be used internally only
for general service improvement and program management purposes and is
not intended for release outside of the OCC;
<bullet> It does not gather information to be used for the purpose
of substantially informing influential policy decisions;
<bullet> It gathers information that will yield qualitative
information and will not be designed or expected to yield statistically
reliable results or used to reach general conclusions about the
surveyed population; and
<bullet> Feedback collected provides useful information but does
not yield data that can be attributed to the overall population.
If these conditions are not met, the OCC will submit an information
collection request to OMB for approval through the normal PRA process.
The OCC will not use this type of generic clearance for the
collection of qualitative feedback for any quantitative information
collection.
As a general matter, these information collections will not result
in any new system of records containing privacy information and will
not ask questions of a sensitive nature.
Estimated Burden
Estimated Frequency of Response: On occasion.
Estimated Number of Responses: 22,537.
Estimated Total Annual Burden: 8,850 hours.
Comments submitted in response to this notice will be summarized
and included in the request for OMB approval. All comments will become
a matter of public record. Comments are invited on:
(a) Whether the collection of information is necessary for the
proper performance of the functions of the OCC, including whether the
information has practical utility;
(b) The accuracy of the OCC's estimate of the burden of the
collection of information;
(c) Ways to enhance the quality, utility, and clarity of the
information to be collected;
(d) Ways to minimize the burden of the collection on respondents,
including through the use of automated collection techniques or other
forms of information technology; and
(e) Estimates of capital or start-up costs and costs of operation,
maintenance, and purchase of services to provide information.
Eden Gray,
Assistant Director, Office of the Comptroller of the Currency.
[FR Doc. 2025-23792 Filed 12-23-25; 8:45 am]
BILLING CODE 4810-33-P
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