Notice2025-23777
Agency Information Collection Activities: Submission for OMB Review; Comment Request
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
December 29, 2025
Issuing agencies
Health and Human Services DepartmentSubstance Abuse and Mental Health Services Administration
Full Text
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<title>Federal Register, Volume 90 Issue 245 (Monday, December 29, 2025)</title>
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[Federal Register Volume 90, Number 245 (Monday, December 29, 2025)]
[Notices]
[Pages 60734-60735]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2025-23777]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Substance Abuse and Mental Health Services Administration
Agency Information Collection Activities: Submission for OMB
Review; Comment Request
Periodically, the Substance Abuse and Mental Health Services
Administration (SAMHSA) will publish a summary of information
collection requests under the Office of Management and Budget (OMB)
review, in compliance with the Paperwork Reduction Act (44 U.S.C.
Chapter 35). To request a copy of these documents, call the SAMHSA
Reports Clearance Officer on (240) 276-0661.
Project: Extension to SAMHSA's 0930-0393 Fast Track Generic Clearance
for the Collection of Qualitative Feedback on the Substance Abuse and
Mental Health Services Administration (SAMHSA) Service Delivery
Executive Order 12862 directs Federal agencies to provide service
to the public that matches or exceeds the best service available in the
private sector. In order to work continuously to ensure that our
programs are effective and meet our customers' needs, SAMHSA seeks to
obtain the OMB approval of a generic clearance to collect qualitative
feedback on our service delivery. By qualitative feedback we mean
information that provides useful insights on perceptions and opinions
but are not statistical surveys that yield quantitative results that
can be generalized to the population of study.
This collection of information is necessary to enable SAMHSA to
garner customer and stakeholder feedback in an efficient, timely
manner, in accordance with our commitment to improving service
delivery. The information collected from our customers and stakeholders
will help ensure that users have an effective, efficient, and
satisfying experience with SAMHSA's programs. This feedback will
provide insights into customer or stakeholder perceptions, experiences
and expectations, provide an early warning of issues with service, or
focus attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between SAMHSA and its customers and stakeholders. It
will also allow feedback to contribute directly to the improvement of
program management.
This is an extension to the currently approved 0930-0393 Fast Track
Generic Clearance for the Collection of Qualitative Feedback on SAMHSA
Service Delivery which replaced multiple previously approved SAMHSA
information collections including 0930-0197 Voluntary Customer
Satisfaction Surveys to Implement Executive Order 12862 in SAMHSA,
0930-0196 Pretesting of Substance Abuse Prevention and Treatment and
Mental Health Services Communications Messages, and 0930-0313 SAMHSA's
Publications and Digital Products website Registration Survey. Changes
were not made to this Information Collection Request from the previous
approval. The information collections (ICs) under Generic collections
0930-0196 and 0930-0197 were transferred to the Fast Track Generic.
After the IC transferred, the 0196 and 0197 Generic collections were
discontinued. The 0930-0313 SAMHSA's Publications and Digital Products
website Registration Survey consisted of customer satisfaction/feedback
questions along with a SAMHSA website survey and a SAMHSA store survey
developed utilizing the main pool of questions. The 0930-0313
information collection became an IC under the new Fast Track once it
was approved and the 0313-information collection request (ICR) was
discontinued. SAMHSA will continue due diligence to improve efficiency
and lower burden by determining if other information collections are
better served by becoming part of the Fast Track Generic.
A variety of instruments and platforms will be used to collect
information from respondents. The annual burden hours requested
(60,250) are based on the number of collections we expect to conduct
over the requested period for this clearance. The burden estimates were
calculated based on replacing previously approved burden hours for ICRs
0930-0197, 0930-0196 and 0930-0313 and internal assessments of
projected IC submission over the next three years.
[[Page 60735]]
Estimated Annual Reporting Burden
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Number of Response per Hours per Hourly wage Total hour
Type of collection respondents respondent response Total hours rate ($) costs ($)
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In-person surveys, online surveys, telephone interviews/ 75,000 1 0.37 27,750 $27.00 $749,250.00
surveys, in-person observation/testing, interviews.....
Focus groups............................................ 10,000 1 2 20,000 27.00 540,000.00
Self-administered questionnaires, customer comment 10,000 1 0.25 2,500 27.00 67,500.00
cards, interactive voice surveys.......................
Unspecified collection formats.......................... 10,000 1 1 10,000 27.00 270,000.00
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Totals.............................................. 105,000 .............. .............. 60,250 .............. 1,626,750.00
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Written comments and recommendations for the proposed information
collection should be sent within 30 days of publication of this notice
to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular information
collection by selecting ``Currently under 30-day Review--Open for
Public Comments'' or by using the search function.
Alicia Broadus,
Public Health Advisor.
[FR Doc. 2025-23777 Filed 12-23-25; 8:45 am]
BILLING CODE P
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