Notice2025-21453
Agency Information Collection Activities: Comment Request
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
November 28, 2025
Issuing agencies
Consumer Financial Protection Bureau
Abstract
In accordance with the Paperwork Reduction Act of 1995 (PRA), the Consumer Financial Protection Bureau (CFPB or Bureau) requests the Office of Management and Budget's (OMB's) extension of the existing information collection titled "Consumer Complaint Intake System Company Portal Boarding Form" approved under OMB Number 3170-0054.
Full Text
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<title>Federal Register, Volume 90 Issue 227 (Friday, November 28, 2025)</title>
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[Federal Register Volume 90, Number 227 (Friday, November 28, 2025)]
[Notices]
[Pages 54643-54644]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2025-21453]
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CONSUMER FINANCIAL PROTECTION BUREAU
[Docket No. CFPB-2025-0041]
Agency Information Collection Activities: Comment Request
AGENCY: Consumer Financial Protection Bureau.
ACTION: Notice and request for comment.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA),
the Consumer Financial Protection Bureau (CFPB or Bureau) requests the
Office of Management and Budget's (OMB's) extension of the existing
information collection titled ``Consumer Complaint Intake System
Company Portal Boarding Form'' approved under OMB Number 3170-0054.
DATES: Written comments are encouraged and must be received on or
before December 29, 2025 to be assured of consideration.
[[Page 54644]]
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function. In general,
all comments received will become public records, including any
personal information provided. Sensitive personal information, such as
account numbers or Social Security numbers, should not be included.
FOR FURTHER INFORMATION CONTACT: Requests for additional information
should be directed to Anthony May, Paperwork Reduction Act Officer, at
(304) 481-5511, or email: <a href="/cdn-cgi/l/email-protection#30737660726f60627170535640521e575f46"><span class="__cf_email__" data-cfemail="87c4c1d7c5d8d7d5c6c7e4e1f7e5a9e0e8f1">[email protected]</span></a>. If you require this
document in an alternative electronic format, please contact
<a href="/cdn-cgi/l/email-protection#d89b9e889a8799bbbbbdababb1bab1b4b1aca198bbbea8baf6bfb7ae"><span class="__cf_email__" data-cfemail="14575244564b5577777167677d767d787d606d54777264763a737b62">[email protected]</span></a>. Please do not submit comments to these
email boxes.
SUPPLEMENTARY INFORMATION:
Title of Collection: Consumer Complaint Intake System Company
Portal Boarding Form.
OMB Control Number: 3170-0054.
Type of Review: Extension of a currently approved information
collection.
Affected Public: Private sector.
Estimated Number of Respondents: 400.
Estimated Total Annual Burden Hours: 85.
Abstract: Section 1013(b)(3)(A) of the Dodd-Frank Wall Street
Reform and Consumer Protection Act, Public Law 111-203, requires the
CFPB to ``facilitate the centralized collection of, monitoring of, and
response to consumer complaints regarding consumer financial products
or services.'' \1\ In furtherance of its statutory mandates related to
consumer complaints, the CFPB utilizes a Consumer Complaint Intake
System Company Portal Boarding Form (Boarding Form) to sign up
companies for access to the secure, web-based Company Portal (Company
Portal). The Company Portal allows companies to view and respond to
complaints submitted to the CFPB, supports the efficient routing of
consumer complaints to companies, and enables a timely and secure
response by companies to the CFPB and consumers.\2\
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\1\ Codified at 12 U.S.C. 5493(b)(3)(A). See also Dodd-Frank
Act, sec. 1034 (discussing responses to consumer complaints),
codified at 12 U.S.C. 5534; sec. 1021(c)(2) (noting that one of the
CFPB's primary functions is ``collecting, investigating, and
responding to consumer complaints''), codified at 12 U.S.C.
5511(c)(2).
\2\ In addition to the Boarding Form for companies, the Bureau
utilizes separate OMB-approved forms to board government agencies
and congressional offices onto their own distinct portals to access
certain complaint information through OMB Control Number 3170-0057
(Consumer Response Government and Congressional Boarding Forms;
expires 12/31/2027).
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Request for Comments: The CFPB published a 60-day Federal Register
notice on May 22, 2025 (90 FR 21905) under Docket Number: CFPB-2025-
0027. The CFPB is publishing this notice and soliciting comments on:
(a) Whether the collection of information is necessary for the proper
performance of the functions of the CFPB, including whether the
information will have practical utility; (b) The accuracy of the CFPB's
estimate of the burden of the collection of information, including the
validity of the methods and the assumptions used; (c) Ways to enhance
the quality, utility, and clarity of the information to be collected;
and (d) Ways to minimize the burden of the collection of information on
respondents, including through the use of automated collection
techniques or other forms of information technology. Comments submitted
in response to this notice will be reviewed by OMB as part of its
review of this request. All comments will become a matter of public
record.
Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2025-21453 Filed 11-26-25; 8:45 am]
BILLING CODE 4810-AM-P
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