Notice2025-21194
Agency Information Collection Activities; Submission to the Office of Management and Budget for Review and Approval; Comment Request; Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
November 26, 2025
Issuing agencies
Education Department
Abstract
In accordance with the Paperwork Reduction Act (PRA) of 1995, the Department is proposing a revision currently approved information collection request (ICR).
Full Text
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<title>Federal Register, Volume 90 Issue 226 (Wednesday, November 26, 2025)</title>
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[Federal Register Volume 90, Number 226 (Wednesday, November 26, 2025)]
[Notices]
[Pages 54323-54324]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2025-21194]
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DEPARTMENT OF EDUCATION
[Docket No.: ED-2025-SCC-0547]
Agency Information Collection Activities; Submission to the
Office of Management and Budget for Review and Approval; Comment
Request; Generic Clearance for Federal Student Aid Customer
Satisfaction Surveys and Focus Groups Master Plan
AGENCY: Federal Student Aid (FSA), Department of Education (ED).
ACTION: Notice.
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SUMMARY: In accordance with the Paperwork Reduction Act (PRA) of 1995,
the Department is proposing a revision currently approved information
collection request (ICR).
DATES: Interested persons are invited to submit comments on or before
December 26, 2025.
ADDRESSES: Written comments and recommendations for proposed
information collection requests should be submitted within 30 days of
publication of this notice. Click on this link <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a> to access the site. Find this information collection request
(ICR) by selecting ``Department of Education''
[[Page 54324]]
under ``Currently Under Review,'' then check the ``Only Show ICR for
Public Comment'' checkbox. <a href="http://Reginfo.gov">Reginfo.gov</a> provides two links to view
documents related to this information collection request. Information
collection forms and instructions may be found by clicking on the
``View Information Collection (IC) List'' link. Supporting statements
and other supporting documentation may be found by clicking on the
``View Supporting Statement and Other Documents'' link.
FOR FURTHER INFORMATION CONTACT: For specific questions related to
collection activities, please contact Carolyn Rose, (202) 453-5967.
SUPPLEMENTARY INFORMATION: The Department is especially interested in
public comment addressing the following issues: (1) is this collection
necessary to the proper functions of the Department; (2) will this
information be processed and used in a timely manner; (3) is the
estimate of burden accurate; (4) how might the Department enhance the
quality, utility, and clarity of the information to be collected; and
(5) how might the Department minimize the burden of this collection on
the respondents, including through the use of information technology.
Please note that written comments received in response to this notice
will be considered public records.
Title of Collection: Generic Clearance for Federal Student Aid
Customer Satisfaction Surveys and Focus Groups Master Plan.
OMB Control Number: 1845-0045.
Type of Review: Revision of a currently approved ICR.
Respondents/Affected Public: Individual and Households.
Total Estimated Number of Annual Responses: 8,050,000.
Total Estimated Number of Annual Burden Hours: 400,000.
Abstract: The Higher Education Amendments of 1998 established
Federal Student Aid (FSA) as the first Performance-Based Organization
(PBO). One purpose of the PBO is to improve service to students and
other participants in the student financial assistance programs
authorized under title IV of the Higher Education Act of 1965, as
amended, including making those programs more understandable to
students and their parents. To do that, FSA has committed to ensuring
that all people receive service that matches or exceeds the best
service available in the private sector. Requirements of the
legislation establish an on-going need for FSA to be engaged in an
interactive process of collecting information and using it to improve
program services and processes. The use of customer surveys and focus
groups allows FSA to gather that information from the affected parties
in a timely manner to improve communications with our product users.
Brian Fu,
Program and Management Analyst, Office of Chief Data Officer, Office of
Planning, Evaluation and Policy Development.
[FR Doc. 2025-21194 Filed 11-25-25; 8:45 am]
BILLING CODE 4000-01-P
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</html>Indexed from Federal Register on November 26, 2025.
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