Notice2025-20464
Agency Information Collection Activities; Submission to the Office of Management and Budget for Review and Approval; Request for Comment; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
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Published
November 20, 2025
Issuing agencies
Transportation DepartmentNational Highway Traffic Safety Administration
Abstract
In compliance with the Paperwork Reduction Act of 1995 (PRA), this notice announces that the Information Collection Request (ICR) summarized below will be submitted to the Office of Management and Budget (OMB) for review and approval. The ICR describes the nature of the information collection and its expected burden. Under procedures established by the Paperwork Reduction Act of 1995 (PRA), before seeking OMB approval, Federal agencies must solicit public comment on the proposed collection of information, including extensions and reinstatements of previously approved collections. A Federal Register Notice with a 60-day comment period soliciting comments on the following information collection was published on June 26, 2025. No comments were received.
Full Text
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<title>Federal Register, Volume 90 Issue 222 (Thursday, November 20, 2025)</title>
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[Federal Register Volume 90, Number 222 (Thursday, November 20, 2025)]
[Notices]
[Pages 52491-52492]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2025-20464]
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DEPARTMENT OF TRANSPORTATION
National Highway Traffic Safety Administration
[Docket No. NHTSA-2025-0193]
Agency Information Collection Activities; Submission to the
Office of Management and Budget for Review and Approval; Request for
Comment; Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery
AGENCY: National Highway Traffic Safety Administration (NHTSA),
Department of Transportation (DOT).
ACTION: Notice and request for comments on a request for reinstatement
of a previously approved information collection.
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SUMMARY: In compliance with the Paperwork Reduction Act of 1995 (PRA),
this notice announces that the Information Collection Request (ICR)
summarized below will be submitted to the Office of Management and
Budget (OMB) for review and approval. The ICR describes the nature of
the information collection and its expected burden. Under procedures
established by the Paperwork Reduction Act of 1995 (PRA), before
seeking OMB approval, Federal agencies must solicit public comment on
the proposed collection of information, including extensions and
reinstatements of previously approved collections. A Federal Register
Notice with a 60-day comment period soliciting comments on the
following information collection was published on June 26, 2025. No
comments were received.
DATES: Comments must be submitted on or before August 26, 2025, however
no comments were received.
ADDRESSES: Written comments and recommendations for the proposed
information collection, including suggestions for reducing burden,
should be submitted to the Office of Management and Budget at
<a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. To find this particular information
collection, select ``Currently under Review--Open for Public Comment''
or use the search function.
FOR FURTHER INFORMATION CONTACT: For additional information or access
to background documents, contact Jose R. Delgado-Forastieri, NIO-0300,
202-366-7491, Office of the Chief Information Officer, W51-311, U.S.
Department of Transportation, 1200 New Jersey Avenue SE, Washington,
DC, 20590.
SUPPLEMENTARY INFORMATION: Under the PRA (44 U.S.C. 3501 et seq.), a
Federal agency must receive approval from the Office of Management and
Budget (OMB) before it collects certain information from the public and
a person is not required to respond to a collection of information by a
Federal agency unless the collection displays a valid OMB control
number. In compliance with these requirements, this notice announces
that the following information collection request will be submitted
OMB.
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Control Number: 2127-0682.
Form Number: To be determined by specific collections.
Type of Request: Reinstatement of a previously approved information
collection.
Type of Review Requested: Regular.
Length of Approval Requested: Three years from date of approval.
Summary of the Collection of Information: Executive Order 12862
directs Federal agencies to provide the highest quality service
possible to the public. This proposed information collection provides a
means to garner qualitative stakeholder feedback in an efficient,
timely manner, in accordance with the Administration's commitment to
improving service delivery.
This feedback collected through this information collection will
provide insights into stakeholder perceptions, experiences and
expectations; provide early warning of issues with service; or focus
attention on areas where communication, training, or changes in
operations might improve delivery of products or services. The feedback
will allow for ongoing, collaborative and actionable communication
between the Agency and its stakeholders. This information collection
will also allow feedback to contribute directly to the improvement of
program management.
The Agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
<bullet> The collection is voluntary;
<bullet> The collection is low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and is low-cost for both the respondents
and the Federal Government;
<bullet> The collection is non-controversial and does not raise
issues of concern to other Federal agencies;
<bullet> Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
<bullet> Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
<bullet> Information gathered is intended to be used only
internally for general service improvement and program management
purposes and is not intended for release outside of the agency (if
released, the agency must indicate the qualitative nature of the
information);
<bullet> Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
<bullet> Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: the target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering),
[[Page 52492]]
the precision requirements or power calculations that justify the
proposed sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
As a general matter, information collections under this request
will not result in any new system of records containing privacy
information and will not ask questions of a sensitive nature, such as
sexual behavior and attitudes, religious beliefs, and other matters
that are commonly considered private
Description of the Need for the Information and Proposed Use of the
Information: Improving agency programs requires ongoing assessment of
service delivery--systematic review of the operation of a program
compared to a set of explicit or implicit standards--as a means of
contributing to the continuous improvement of those programs. The
Agency will collect, analyze, and interpret information gathered
through this generic clearance to identify strengths and weaknesses of
current services and make improvements in service delivery based on
that feedback. The solicitation of feedback will target areas such as:
timeliness, appropriateness, accuracy of information, courtesy,
efficiency of service delivery, and resolution of issues with service
delivery. Responses will be assessed to plan and inform efforts to
improve or maintain the quality of service offered to the public. If
this information were not collected, vital feedback from stakeholders
on the Agency's services would be unavailable and the Agency would not
know if adjustments would be warranted.
60-Day Notice: A Federal Register notice with a 60-day comment
period soliciting public comments on the following information
collection was published on June 26, 2025 (90 FR 27375). No comments
were received during after the 60 days of publication.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Estimated Number of Respondents: 17,315.
Frequency: On Occasion, per request.
Estimated Number of Responses: 17,315.
Estimated Total Annual Burden Hours: 1,795.
The 1,745 annual burden hours requested are based on the number of
collections we expect to conduct over the requested period for this
clearance.
A variety of instruments will be used to collect information from
respondents including satisfaction surveys, focus groups, small group
discussions, and usability studies. The estimated 1,795 annual burden
hours are based on the number of anticipated collections over the
requested period for this clearance. It is expected that the primary
respondents for these collections are state and local workers. To
calculate the opportunity cost associated with this submission, NHTSA
estimated the total opportunity costs associated with these burden
hours by looking at the average wage for state and local workers. The
Bureau of Labor Statistics (BLS) estimates that the average hourly wage
for state and local workers is $37.09/hour. The estimated annual
opportunity cost is approximately $43,764.15 and the total three-year
opportunity cost is approximately $131,292.45. Table 1 below outlines
the expected collections and the corresponding estimated annual burden
hours and opportunity costs.
Table 1--Estimated Annual Burden Hours and Associated Opportunity Costs
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Opportunity
Type of collection Number of Time per Estimated cost per Estimated
respondents response burden hours response opportunity cost
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Customer Satisfaction 16,400 3 min.......... 820 $9.27 $7,601.40
Surveys (Office of
Communications).
Focus Groups (Office of 240 75 min......... 300 37.09 11,127.00
Communications).
Small Group Discussions..... 625 1 hour......... 625 37.09 23,171.25
Usability Study............. 50 1 hour......... 50 37.09 1,854.50
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Total................... 17,315 ............... 1,795 .............. 43,764.15
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Estimated Total Annual Burden Cost: $0.
Participation in this collection is voluntary, and there are no
costs to respondents beyond the time spent participating in the
surveys.
Public Comments Invited: You are asked to comment on any aspects of
this information collection, including (a) whether the proposed
collection of information is necessary for the proper performance of
the functions of the agency, including whether the information will
have practical utility; (b) the accuracy of the agency's estimate of
the burden of the proposed collection of information, including the
validity of the methodology and assumptions used; (c) ways to enhance
the quality, utility and clarity of the information to be collected;
and (d) ways to minimize the burden of the collection of information on
respondents, including the use of appropriate automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology, e.g., permitting electronic submission of
responses.
Authority: The Paperwork Reduction Act of 1995; 44 U.S.C. Chapter
35, as amended; 49 CFR 1.49; and DOT Order 1351.29A.
William Timothy Berry,
Director, Information Technology Compliance.
[FR Doc. 2025-20464 Filed 11-19-25; 8:45 am]
BILLING CODE 4910-59-P
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</html>Indexed from Federal Register on November 20, 2025.
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