Notice2025-19167
Agency Information Collection Activities: Requests for Comments; Clearance of Renewed Approval of Information Collection: Unmanned Aircraft Systems (UAS) Support Center Case Management System (CMS)
Primary source
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Published
October 1, 2025
Issuing agencies
Transportation DepartmentFederal Aviation Administration
Abstract
In accordance with the Paperwork Reduction Act of 1995, FAA invites public comments about our intention to request the Office of Management and Budget (OMB) approval for a renewal of an information collection. The Federal Register Notice with a 60-day comment period soliciting comments on the following collection of information was published on June 2nd, 2025. The collection involves a public form on the faa.gov website to streamline how stakeholders' questions are answered in a timely manner. Specifically, the Contact Customer Support form allows the public and other stakeholders to ask the FAA questions, as well as get the appropriate answer or information they need to operate their UAS or drone safely. The information to be collected will be used to and/or is necessary because it allows the UAS Integration Office to collect the appropriate information about the stakeholder's name, preferred method of communications email address, phone number, zip code, type of flyer that would allow the Support Center Analysts to more efficiently answer the customer's specific question.
Full Text
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<title>Federal Register, Volume 90 Issue 188 (Wednesday, October 1, 2025)</title>
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[Federal Register Volume 90, Number 188 (Wednesday, October 1, 2025)]
[Notices]
[Pages 47494-47495]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2025-19167]
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DEPARTMENT OF TRANSPORTATION
Federal Aviation Administration
[Docket No. FAA-2025-0800]
Agency Information Collection Activities: Requests for Comments;
Clearance of Renewed Approval of Information Collection: Unmanned
Aircraft Systems (UAS) Support Center Case Management System (CMS)
AGENCY: Federal Aviation Administration (FAA), DOT.
ACTION: Notice and request for comments.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA
invites public comments about our intention to request the Office of
Management and Budget (OMB) approval for a renewal of an information
collection. The Federal Register Notice with a 60-day comment period
soliciting comments on the following collection of information was
published on June 2nd, 2025. The collection involves a public form on
the <a href="http://faa.gov">faa.gov</a> website to streamline how stakeholders' questions are
answered in a timely manner. Specifically, the Contact Customer Support
form allows the public and other stakeholders to ask the FAA questions,
as well as get the appropriate answer or information they need to
operate their UAS or drone safely. The information to be collected will
be used to and/or is necessary because it allows the UAS Integration
Office to collect the appropriate information about the stakeholder's
name, preferred method of communications email address, phone number,
zip code, type of flyer that would allow the Support Center Analysts to
more efficiently answer the customer's specific question.
DATES: Written comments should be submitted by October 29, 2025.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: Jose Skinner by email at:
<a href="/cdn-cgi/l/email-protection#e2a88d9187ccb1898b8c8c8790a2de83c28a908784df" http: faa.gov">faa.gov</a>">Jose.Skinner@<a href="http://faa.gov">faa.gov</a></a>; phone: 817-222-5283.
SUPPLEMENTARY INFORMATION:
Public Comments Invited: You are asked to comment on any aspect of
this information collection, including (a) Whether the proposed
collection of information is necessary for FAA's performance; (b) the
accuracy of the estimated burden; (c) ways for FAA to enhance the
quality, utility and clarity of the information collection; and (d)
ways that the burden could be minimized without reducing the quality of
the collected information.
OMB Control Number: 2120-0810.
Title: Unmanned Aircraft Systems (UAS) Support Center Case
Management System (CMS).
Form Numbers: Customer Inquiry form; Customer Inquiry Status Check
Form.
Type of Review: This is a renewal of an information collection.
Background: The Federal Register Notice with a 60-day comment
period soliciting comments on the following collection of information
was published on June 2nd, 2025 (90 FR 23414). Unmanned Aircraft
Systems (UAS) Support Center Case Management System (CMS) streamlines
how respondents' questions are answered. Specifically, the UAS Support
Center CMS Customer Inquiry form allows the public and other
stakeholders to ask the FAA questions, as well as get the appropriate
answer/information that is needed to operate their UAS or drone safely.
The UAS Support Center has a publicly available form to submit
inquiries. This form allows the UAS Support Center to collect the
appropriate information about the respondent's name (i.e., first and
last), preferred method of communications (i.e., email or phone), email
address, phone number, zip code (if needed), self-identification of
type of flyer (i.e., recreational, commercial/business, public safety,
local government, educational/research, Eyewitness Report, Unsure, and
other), the subject of the inquiry, and inquiry/question). This
information allows the UAS Support Center Analysts more information to
efficiently answer the respondent's specific question. The respondents
public form process starts with submitting an inquiry by using the
public webform, shared email inbox, or by calling the UAS Support
Center Analysts. Once the public user submits an inquiry, they will
receive an automated system email receipt that includes inquiry
reference number, created date, ``tell us about yourself,'' subject,
and their inquiry/question. The public users can also use the inquiry
status public page to check their inquiry status. For a public user to
check the status of an inquiry, the system requires the user to have
and enter the reference number and email address that is used to when
creating the inquiry. Once the system confirms that the email address
and reference number match with the
[[Page 47495]]
inquiry record that's currently in the system, it will display inquiry
status and created date of the inquiry.
Respondents: Anyone may use the publicly available form to submit
an inquiry. The respondent may submit any number of inquiries.
Frequency: As needed.
Estimated Average Burden per Response: Less than two minutes for a
typical inquiry.
Estimated Total Annual Burden: The majority of respondents submit a
one-time inquiry. The annual burden per respondent per inquiry is two
minutes. Estimate around 33,000 inquiries per year equating to 66,000
minutes of total burden to the public per year.
Issued in Washington, DC.
Jennifer Audette,
Manager, UAS Integration Office, Operational Programs, AUS-410.
[FR Doc. 2025-19167 Filed 9-30-25; 8:45 am]
BILLING CODE 4910-13-P
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