Notice2025-17452
Agency Information Collection Activities; Comment Request; Federal Student Aid (FSA) Feedback System
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
September 11, 2025
Issuing agencies
Education Department
Abstract
In accordance with the Paperwork Reduction Act (PRA) of 1995, the Department is proposing a reinstatement with change to a previously approved information collection request (ICR).
Full Text
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<title>Federal Register, Volume 90 Issue 174 (Thursday, September 11, 2025)</title>
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[Federal Register Volume 90, Number 174 (Thursday, September 11, 2025)]
[Notices]
[Pages 44053-44054]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2025-17452]
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DEPARTMENT OF EDUCATION
[Docket No.: ED-2025-SCC-0647]
Agency Information Collection Activities; Comment Request;
Federal Student Aid (FSA) Feedback System
AGENCY: Federal Student Aid (FSA), Department of Education (ED).
ACTION: Notice.
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SUMMARY: In accordance with the Paperwork Reduction Act (PRA) of 1995,
the Department is proposing a reinstatement with change to a previously
approved information collection request (ICR).
DATES: Interested persons are invited to submit comments on or before
November 10, 2025.
ADDRESSES: To access and review all the documents related to the
information collection listed in this notice, please use <a href="http://www.regulations.gov">http://www.regulations.gov</a> by searching the Docket ID number ED-2025-SCC-0647.
Comments submitted in response to this notice should be submitted
electronically through the Federal eRulemaking Portal at <a href="http://www.regulations.gov">http://www.regulations.gov</a> by selecting the Docket ID number or via postal
mail, commercial delivery, or hand delivery. If the <a href="http://regulations.gov">regulations.gov</a>
site is not available to the public for any reason, the Department will
temporarily accept comments at <a href="/cdn-cgi/l/email-protection#1b52585f7478707e6f567c695b7e7f357c746d"><span class="__cf_email__" data-cfemail="226b61664d414947566f45506247460c454d54">[email protected]</span></a>. Please include the
docket ID number and the title of the information collection request
when requesting documents or submitting comments. Please note that
comments submitted after the comment period will not be accepted.
Written requests for information or comments submitted by postal mail
or delivery should be addressed to Carolyn Rose, U.S. Department of
Education, Federal Student Aid, 400 Maryland Avenue SW, Washington, DC
20202.
FOR FURTHER INFORMATION CONTACT: For specific questions related to
collection activities, please contact Carolyn Rose, (202) 453-5967.
SUPPLEMENTARY INFORMATION: The Department, in accordance with the
Paperwork Reduction Act of 1995 (PRA) (44 U.S.C. 3506(c)(2)(A)),
provides the general public and Federal agencies with an opportunity to
comment on proposed, revised, and continuing collections of
information. This helps the Department assess the impact of its
information collection requirements and minimize the public's reporting
burden. It also helps the public understand the Department's
information collection requirements and provide the requested data in
the desired format. The Department is soliciting comments on the
proposed information collection request (ICR) that is described below.
The Department is especially interested in public comment addressing
the following issues: (1) is this collection necessary to the proper
functions of the Department; (2) will this information be processed and
used in a timely manner; (3) is the estimate of burden accurate; (4)
how might the Department enhance the quality, utility, and clarity of
the information to be collected; and (5) how might the Department
minimize the burden of this collection on the respondents, including
through the use of information technology. Please note that written
comments received in response to this notice will be considered public
records.
Title of Collection: Federal Student Aid (FSA) Feedback System.
[[Page 44054]]
OMB Control Number: 1845-0141.
Type of Review: Reinstatement with change to a previously approved
ICR.
Respondents/Affected Public: Individuals or Households.
Total Estimated Number of Annual Responses: 43,200.
Total Estimated Number of Annual Burden Hours: 7,344.
Abstract: This is a request for a reinstatement with change of the
FSA Feedback System, OMB Control 1845-0141. On March 10, 2015, the
White House issued a Student Aid Bill of Rights. Among the objectives
identified was the creation of a centralized complaint and feedback
system that is now resident and supported at Federal Student Aid (FSA).
The purpose of the system is to meet the objective of creating a
responsive student feedback system for Feedback & Dispute Management,
Borrower Defense, Risk/Fraud Management, Awareness & Outreach, and
other smaller business deliveries. The solution enables customer
contacts tracking and information sharing solutions that exist in a
singular, centralized data management structure to resolve customer
issues; to inform ongoing business decisions concerning FSA products,
services, and where needed, to inform on existing, or in-progress
education policies/decisions. Students and borrowers are able to ensure
that their complaints and feedback will be directed to the right party.
Proposed updates to the collection will allow the Department to quickly
respond to issues and strengthen its efforts to protect the integrity
of the student financial aid programs.
Brian Fu,
Program and Management Analyst, Office of Planning, Evaluation and
Policy Development.
[FR Doc. 2025-17452 Filed 9-10-25; 8:45 am]
BILLING CODE 4000-01-P
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