Notice2025-15422
Revision of Agency Information Collection Activity Under OMB Review: Aviation Security Customer Satisfaction Performance Measurement Passenger Survey
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
August 14, 2025
Issuing agencies
Homeland Security DepartmentTransportation Security Administration
Abstract
This notice announces that the Transportation Security Administration (TSA) has forwarded the Information Collection Request (ICR), Office of Management and Budget (OMB) control number 1652-0013, abstracted below to OMB for review and approval of a revision of the currently approved collection under the Paperwork Reduction Act (PRA). The ICR describes the nature of the information collection and its expected burden. This collection involves surveying travelers to measure customer satisfaction with aviation security in an effort to more efficiently manage TSA's security screening performance at airports.
Full Text
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<title>Federal Register, Volume 90 Issue 155 (Thursday, August 14, 2025)</title>
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[Federal Register Volume 90, Number 155 (Thursday, August 14, 2025)]
[Notices]
[Pages 39205-39206]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2025-15422]
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DEPARTMENT OF HOMELAND SECURITY
Transportation Security Administration
Revision of Agency Information Collection Activity Under OMB
Review: Aviation Security Customer Satisfaction Performance Measurement
Passenger Survey
AGENCY: Transportation Security Administration, DHS.
ACTION: 30-Day notice.
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SUMMARY: This notice announces that the Transportation Security
Administration (TSA) has forwarded the Information Collection Request
(ICR), Office of Management and Budget (OMB) control number 1652-0013,
abstracted below to OMB for review and approval of a revision of the
currently approved collection under the Paperwork Reduction Act (PRA).
The ICR describes the nature of the information collection and its
expected burden. This collection involves surveying travelers to
measure customer satisfaction with aviation security in an effort to
more efficiently manage TSA's security screening performance at
airports.
[[Page 39206]]
DATES: Send your comments by September 15, 2025. A comment to OMB is
most effective if OMB receives it within 30 days of publication.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="https://www.reginfo.gov/public/do/PRAMain">https://www.reginfo.gov/public/do/PRAMain</a>. Find this
particular information collection by selecting ``Currently under
Review--Open for Public Comments'' and by using the find function.
FOR FURTHER INFORMATION CONTACT: Christina A. Walsh, TSA PRA Officer,
Information Technology, TSA-11, Transportation Security Administration,
6595 Springfield Center Drive, Springfield, VA 20598-6011; telephone
(571) 227-2062; email <a href="/cdn-cgi/l/email-protection#0d595e4c5d5f4c4d797e6c2369657e236a627b"><span class="__cf_email__" data-cfemail="b7e3e4f6e7e5f6f7c3c4d699d3dfc499d0d8c1">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: TSA published a Federal Register notice,
with a 60-day comment period soliciting comments, of the following
collection of information on June 2, 2025, 90 FR 23351. TSA did not
receive any comments on the notice.
Comments Invited
In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C.
3501 et seq.), an agency may not conduct or sponsor, and a person is
not required to respond to, a collection of information unless it
displays a valid OMB control number. The ICR documentation will be
available at <a href="https://www.reginfo.gov">https://www.reginfo.gov</a> upon its submission to OMB.
Therefore, in preparation for OMB review and approval of the following
information collection, TSA is soliciting comments to--
(1) Evaluate whether the proposed information requirement is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
(2) Evaluate the accuracy of the agency's estimate of the burden;
(3) Enhance the quality, utility, and clarity of the information to
be collected; and
(4) Minimize the burden of the collection of information on those
who are to respond, including using appropriate automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology.
Information Collection Requirement
Title: Aviation Security Customer Satisfaction Performance
Measurement.
Type of Request: Revision of a currently approved collection.
OMB Control Number: 1652-0013.
Forms(s): Survey.
Affected Public: Traveling public.
Abstract: TSA conducts passenger surveys at airports nationwide.
Passengers are invited, though not required, to complete and return
surveys by: (1) using a web-based portal on their own electronic
devices or a device provided by TSA, (2) responding to TSA personnel
capturing verbal responses, or (3) responding in writing to the survey
questions on a customer satisfaction card and depositing the card in a
drop-box at the airport. Each survey includes up to 10 questions pulled
from a list of questions. Each question promotes a quality response so
that TSA can identify areas in need of improvement. All questions
concern aspects of the passenger's security screening experience.
TSA is revising the collection by removing the optional question
which uses the term ``gender,'' in compliance with section 3(c) of
Executive Order 14168 of January 20, 2025 (Defending Women from Gender
Ideology Extremism and Restoring Biological Truth to the Federal
Government). This section of the Executive Order requires Federal
agencies to use the term ``sex'' and not ``gender'' in all applicable
agency policies and documents.
Estimated Annual Number of Respondents: 9,600.
Estimated Annual Burden Hours: 800.
Dated: August 11, 2025.
Christina A. Walsh,
Paperwork Reduction Act Officer, Office of Information Technology,
Transportation Security Administration.
[FR Doc. 2025-15422 Filed 8-13-25; 8:45 am]
BILLING CODE 9110-05-P
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