Notice2025-12781
Agency Information Collection Activity Under OMB Review: Veterans Engagement Action Center (VEAC) Surveys
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
July 10, 2025
Issuing agencies
Veterans Affairs Department
Abstract
In compliance with the Paperwork Reduction Act (PRA) of 1995, this notice announces that the Veterans Experience Office, Department of Veterans Affairs, will submit the collection of information abstracted below to the Office of Management and Budget (OMB) for review and comment. The PRA submission describes the nature of the information collection and its expected cost and burden, and it includes the actual data collection instrument.
Full Text
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<title>Federal Register, Volume 90 Issue 130 (Thursday, July 10, 2025)</title>
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[Federal Register Volume 90, Number 130 (Thursday, July 10, 2025)]
[Notices]
[Pages 30776-30777]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2025-12781]
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DEPARTMENT OF VETERANS AFFAIRS
[OMB Control No. 2900-0912]
Agency Information Collection Activity Under OMB Review: Veterans
Engagement Action Center (VEAC) Surveys
AGENCY: Veterans Experience Office, Department of Veterans Affairs.
ACTION: Notice.
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SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995,
this notice announces that the Veterans Experience Office, Department
[[Page 30777]]
of Veterans Affairs, will submit the collection of information
abstracted below to the Office of Management and Budget (OMB) for
review and comment. The PRA submission describes the nature of the
information collection and its expected cost and burden, and it
includes the actual data collection instrument.
DATES: Comments and recommendations for the proposed information
collection should be sent by August 11, 2025.
ADDRESSES: To submit comments and recommendations for the proposed
information collection, please type the following link into your
browser: <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>, select ``Currently under
Review--Open for Public Comments'', then search the list for the
information collection by Title or ``OMB Control No. 2900-0912.''
FOR FURTHER INFORMATION CONTACT: VA PRA information: Dorothy Glasgow,
202-461-1084, <a href="/cdn-cgi/l/email-protection#91c7d0c1c3d0d1e7f0bff6fee7"><span class="__cf_email__" data-cfemail="b7e1f6e7e5f6f7c1d699d0d8c1">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
Title: Veterans Engagement Action Center (VEAC) Surveys.
OMB Control Number: 2900-0912 <a href="https://www.reginfo.gov/public/do/PRASearch">https://www.reginfo.gov/public/do/PRASearch</a>.
Type of Review: Extension of a currently approved collection.
Abstract: Veterans Experience Action Center (VEAC) is a Veterans
Affairs (VA) program established to proactively assist Veterans in a
selected state with a one-stop resource for all their needs. The VEAC
brings together VA benefits, health care and other resources in
partnership with state VA resources.
The VEAC gathers feedback from Veterans, Active Military, Guard/
Reservist, Family members, caregivers, providers, and survivors. The
VEAC then provides that feedback to VA leaders to measure the success
of the outreach event and measure the ease, effectiveness, emotion, and
trust from the participants as they exit.
The surveys will further allow the Veterans Experience Office (VEO)
to measure whether the needs of the participants were met. Additional
areas where the survey results will impact:
<bullet> Identifies gaps and challenges in health care, benefits,
and service delivery.
<bullet> Identifies areas for how VA can best support local efforts
in a holistic fashion.
<bullet> Identifies areas where there may be barriers to access,
and outreach tailored to local communities.
Per FY2021 MILCON House report 116-445, the Committee directs the
VA to provide quarterly reports on the status of the implementation of
the VEAC pilot program; the effectiveness of the pilot program at
reaching Veterans, particularly those in need, and increasing
utilization of VA services:
<bullet> Congress (Quarterly Congressional Tracking Reports (CTRs)
VEAC surveys afford VEAC participants the ability to provide
feedback to VA and allow the customer to share their experiences. VEO
uses the customer's feedback to enhance and increase outreach and
engagement efforts and determine the direct value of our efforts.
The surveys and its delivery are an innovative approach to measure
and improve customer experience based on the ``voice of the Veteran.''
Through the use of the VSignals digital platform, VEO can identify gaps
and challenges in the community, provide information on VA programs,
increase access and outreach, identify what is and what is not working,
and determine how VA can best support local community efforts in
support of Veterans, families, caregivers, and survivors.
Survey respondents will be Veterans, Active Military, Guard/
Reservist, family members, caregivers, and survivors that attend a VEAC
event. Different surveys may be administered participants of events:
1. VEAC Exit Survey: Outreach event staff will verbally administer
the survey to event attendees as the last step in the overall event
process. The outreach staff will fill out the web-based survey on
behalf of the outreach event participant.
2. VEAC Email Survey: A survey will be sent via email to event
attendees that were not able to take the VEAC Exit Survey. The email
survey will not be sent to event attendees that opted out of the VEAC
Exit Survey.
An agency may not conduct or sponsor, and a person is not required
to respond to a collection of information unless it displays a
currently valid OMB control number. An agency may not conduct or
sponsor, and a person is not required to respond to a collection of
information unless it displays a currently valid OMB control number.
The Federal Register Notice with a 60-day comment period soliciting
comments on this collection of information was published at: 90 FR
19087, May 5, 2025.
Affected Public: Individuals.
Estimated Annual Burden: 1,000 hours.
Estimated Average Burden per Respondent: 5 minutes.
Frequency of Response: On Occasion.
Estimated Number of Respondents: 12,000.
Authority: 44 U.S.C. 3501 et seq.
Dorothy Glasgow,
Acting, VA PRA Clearance Officer, Office of Enterprise and Integration,
Data Governance Analytics, Department of Veterans Affairs.
[FR Doc. 2025-12781 Filed 7-9-25; 8:45 am]
BILLING CODE 8320-01-P
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