Notice2025-12361
Extension of Agency Information Collection Activity Under OMB Review: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
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Published
July 2, 2025
Issuing agencies
Homeland Security DepartmentTransportation Security Administration
Abstract
This notice announces that the Transportation Security Administration (TSA) has forwarded the Information Collection Request (ICR), Office of Management and Budget (OMB) control number 1652-0058, abstracted below, to OMB for review and approval of an extension of the currently approved collection under the Paperwork Reduction Act (PRA). The ICR describes the nature of the information collection and its expected burden. The information collection activity provides a means to gather qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with TSA's commitment to improving service delivery.
Full Text
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<title>Federal Register, Volume 90 Issue 125 (Wednesday, July 2, 2025)</title>
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[Federal Register Volume 90, Number 125 (Wednesday, July 2, 2025)]
[Notices]
[Pages 29031-29032]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2025-12361]
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DEPARTMENT OF HOMELAND SECURITY
Transportation Security Administration
Extension of Agency Information Collection Activity Under OMB
Review: Generic Clearance for the Collection of Qualitative Feedback on
Agency Service Delivery
AGENCY: Transportation Security Administration, DHS.
ACTION: 30-day notice.
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SUMMARY: This notice announces that the Transportation Security
Administration (TSA) has forwarded the Information Collection Request
(ICR), Office of Management and Budget (OMB) control number 1652-0058,
abstracted below, to OMB for review and approval of an extension of the
currently approved collection under the Paperwork Reduction Act (PRA).
The ICR describes the nature of the information collection and its
expected burden. The information collection activity provides a means
to gather qualitative customer and stakeholder feedback in an
efficient, timely manner, in accordance with TSA's commitment to
improving service delivery.
DATES: Send your comments by August 1, 2025. A comment to OMB is most
effective if OMB receives it within 30 days of publication.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="https://www.reginfo.gov/public/do/PRAMain">https://www.reginfo.gov/public/do/PRAMain</a>. Find this
[[Page 29032]]
particular information collection by selecting ``Currently under
Review--Open for Public Comments'' and by using the find function.
FOR FURTHER INFORMATION CONTACT: Christina A. Walsh, TSA PRA Officer,
Information Technology (IT), TSA-11, Transportation Security
Administration, 6595 Springfield Center Drive, Springfield, VA 20598-
6011; telephone (571) 227-2062; email <a href="/cdn-cgi/l/email-protection#5307001203011213373b207d343c25"><span class="__cf_email__" data-cfemail="aefafdeffefcefeecac6dd80c9c1d8">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: TSA published a Federal Register notice,
with a 60-day comment period soliciting comments, of the following
collection of information on December 5, 2024 (89 FR 96660). TSA
received no comments on the notice.
Comments Invited
In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C.
3501 et seq.), an agency may not conduct or sponsor, and a person is
not required to respond to, a collection of information unless it
displays a valid OMB control number. The ICR documentation will be
available at <a href="https://www.reginfo.gov">https://www.reginfo.gov</a> upon its submission to OMB.
Therefore, in preparation for OMB review and approval of the following
information collection, TSA is soliciting comments to--
(1) Evaluate whether the proposed information requirement is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
(2) Evaluate the accuracy of the agency's estimate of the burden;
(3) Enhance the quality, utility, and clarity of the information to
be collected; and
(4) Minimize the burden of the collection of information on those
who are to respond, including using appropriate automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology.
Information Collection Requirement
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
Type of Request: Extension.
OMB Control Number: 1652-0058.
Form(s): NA.
Affected Public: Individuals, Households, Businesses,
Organizations, and State, Local or Tribal Governments.
Abstract: The information collection activity provides a means to
gather qualitative customer and stakeholder feedback in an efficient,
timely manner, in accordance with the Executive Order 12862 commitment
to improving service delivery.
This collection will allow for ongoing, collaborative, and
actionable communications between TSA and its customers and
stakeholders. TSA believes qualitative feedback from customers and
stakeholders provides useful insights on their perceptions,
experiences, opinions, and expectations regarding TSA products or
services, provides TSA with an early warning of issues with service,
and focuses attention on areas where changes regarding communication,
training, or operations might improve delivery of products or services.
The solicitation of feedback will target areas such as: timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered by TSA. If this information is
not collected, vital feedback from customers and stakeholders on TSA's
services will be unavailable.
As a general matter, this information collection will not result in
any new system of records containing privacy information and will not
ask questions of a sensitive nature. Information gathered is intended
to be used solely within TSA general service improvement and program
management purposes and is not intended for release outside of TSA (if
released, TSA will indicate the qualitative nature of the information).
Feedback collected under this generic clearance provides useful
qualitative information, but it does not yield data that can be
generalized to the overall population. Qualitative information is not
designed or expected to yield statistically reliable or actionable
results; it will not be used for quantitative information collections.
Depending on the degree of influence the results are likely to have,
there may be future information collection submissions for other
generic mechanisms that are designed to yield quantitative results.
Below we provide TSA's projected average estimates for the next 3
years:
Estimated Number of Annual Respondents: 7,094,500.
Estimated Annual Burden Hours: 1,180,050.
Dated: June 30, 2025 .
Christina A. Walsh,
Paperwork Reduction Act Officer, Information Technology, Transportation
Security Administration.
[FR Doc. 2025-12361 Filed 7-1-25; 8:45 am]
BILLING CODE 9110-05-P
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