Notice2025-11696
Submission for Review: Renewal of an Existing Information Collection, CAHPS Enrollee Survey; OMB Control No. 3206-0274
Primary source
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Published
June 25, 2025
Issuing agencies
Personnel Management Office
Abstract
Healthcare and Insurance, Office of Personnel Management (OPM) offers the general public and other federal agencies the opportunity to comment on the administration of the Consumer Assessment of Healthcare Providers and Systems (CAHPS[supreg]) survey for the Federal Employees Health Benefits (FEHB) and the Postal Service Health Benefits (PSHB) Programs. CAHPS[supreg] surveys ask consumers and patients to report on and evaluate their experiences with health care. These surveys cover topics that are important to consumers and focus on aspects of quality that consumers are best qualified to assess, such as the communication skills of providers and ease of access to health care services.
Full Text
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<title>Federal Register, Volume 90 Issue 120 (Wednesday, June 25, 2025)</title>
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[Federal Register Volume 90, Number 120 (Wednesday, June 25, 2025)]
[Notices]
[Page 27058]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2025-11696]
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OFFICE OF PERSONNEL MANAGEMENT
Submission for Review: Renewal of an Existing Information
Collection, CAHPS Enrollee Survey; OMB Control No. 3206-0274
AGENCY: Office of Personnel Management.
ACTION: 60-Day Notice and request for comments.
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SUMMARY: Healthcare and Insurance, Office of Personnel Management (OPM)
offers the general public and other federal agencies the opportunity to
comment on the administration of the Consumer Assessment of Healthcare
Providers and Systems (CAHPS[supreg]) survey for the Federal Employees
Health Benefits (FEHB) and the Postal Service Health Benefits (PSHB)
Programs. CAHPS[supreg] surveys ask consumers and patients to report on
and evaluate their experiences with health care. These surveys cover
topics that are important to consumers and focus on aspects of quality
that consumers are best qualified to assess, such as the communication
skills of providers and ease of access to health care services.
DATES: Comments are encouraged and will be accepted until August 25,
2025. This process is conducted in accordance with 5 CFR 1320.1.
ADDRESSES: Interested persons are invited to submit written comments on
the proposed information collection by the following means:
Federal Rulemaking Portal: <a href="http://www.regulations.gov">http://www.regulations.gov</a> All
submissions received must include the agency name and OMB Control
Number for this collection. The general policy for comments and other
submissions from members of the public is to make these submissions
available for public viewing on the internet at <a href="http://www.regulations.gov">http://www.regulations.gov</a> as they are received without change, including any
personal identifiers or contact information.
FOR FURTHER INFORMATION CONTACT: A copy of this information collection
request, with applicable supporting documentation, may be obtained by
contacting Meredith Gitangu, Office of Personnel Management, (202) 606-
2678 or via electronic mail to <a href="/cdn-cgi/l/email-protection#93d5d6dbd1c3f6e1f5fce1fef2fdf0f6d3dcc3debdf4fce5"><span class="__cf_email__" data-cfemail="7432313c36241106121b0619151a1711343b24395a131b02">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: As required by the Paperwork Reduction Act
(44 U.S.C. chapter 35) as amended, OPM is soliciting comments for this
collection that:
1. Evaluate whether the proposed collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
2. Evaluate the accuracy of the agency's estimate of the burden of
the proposed collection of information, including the validity of the
methodology and assumptions used;
3. Enhance the quality, utility, and clarity of the information to
be collected; and
4. Minimize the burden of the collection of information on those
who are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submissions of responses.
Program Description
OPM uses the CAHPS results as part of the FEHB and PSHB Plan
Performance Assessment (PPA). The PPA enables a consistent, objective
evaluation of carrier performance and also provides more transparency
for enrollees. This assessment uses a discrete set of quantifiable
measures to examine key aspects of performance in the areas of clinical
quality, customer service, and resource use. Six CAHPS measures are
part of this discrete set of quantifiable measures.
Taken together with more traditional assessments of contract
administration, these measures help ensure that enrollees receive high
quality, affordable healthcare and a positive customer experience. The
PPA is linked to carrier profit and adjustment factors. FEHB and PSHB
contracts include language to incorporate the PPA as a determinant of
the Service Charge or Performance Adjustment.
Analysis
Agency: Office of Personnel Management.
Title: CAHPS Survey.
OMB Number: 3206-0274.
Frequency: Annually
Affected Public: Federal Employees and Retirees (Including Postal
employees and Retirees).
Number of Respondents: 48,829.
Estimated Time per Respondent: 15 Minutes.
Total Burden Hours: 12,207.
Office of Personnel Management.
Alexys Stanley,
Federal Register Liaison.
[FR Doc. 2025-11696 Filed 6-24-25; 8:45 am]
BILLING CODE 6325-63-P
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