Notice2025-11523
Notice of Information Collection; Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
June 24, 2025
Issuing agencies
Transportation Department
Abstract
The United States Department of Transportation, as part of its continuing effort to reduce paperwork and respondent burden, is announcing an opportunity for public comment on a proposed extension of a collection of information by the Agency. Under the Paperwork Reduction Act of 1995 (PRA), Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, and to allow 30 days for public comment in response to the notice after a 60-day public comment period. This notice solicits comments on an extension of an existing collection proposed by the Agency.
Full Text
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<title>Federal Register, Volume 90 Issue 119 (Tuesday, June 24, 2025)</title>
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[Federal Register Volume 90, Number 119 (Tuesday, June 24, 2025)]
[Notices]
[Pages 26901-26902]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2025-11523]
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DEPARTMENT OF TRANSPORTATION
[OMB Control No. 2105-0583; Docket No. DOT-OST-2020-0084]
Notice of Information Collection; Improving Customer Experience
(OMB Circular A-11, Section 280 Implementation)
AGENCY: United States Department of Transportation.
ACTION: Notice; request for comment.
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SUMMARY: The United States Department of Transportation, as part of its
continuing effort to reduce paperwork and respondent burden, is
announcing an opportunity for public comment on a proposed extension of
a collection of information by the Agency. Under the Paperwork
Reduction Act of 1995 (PRA), Federal agencies are required to publish
notice in the Federal Register concerning each proposed collection of
information, and to allow 30 days for public comment in response to the
notice after a 60-day public comment period. This notice solicits
comments on an extension of an existing collection proposed by the
Agency.
DATES: Submit comments on or before: July 24, 2025.
ADDRESSES: Submit comments identified by Information Collection 2105-
0583, Improving Customer Experience (OMB Circular A-11, Section 280
Implementation), by any of the following methods:
<bullet> Federal eRulemaking portal: <a href="https://www.regulations.gov">https://www.regulations.gov</a>.
Follow the instructions for submitting comments. Comments submitted
electronically, including attachments to <a href="https://www.regulations.gov">https://www.regulations.gov</a>,
will be posted to the docket unchanged.
<bullet> Mail: Docket Management Facility, U.S. Department of
Transportation, 1200 New Jersey Ave. SE, West Building Ground Floor,
Room W12-140, Washington, DC 20590-0001.
Instructions: Please submit comments only and cite Information
Collection 2105-0583, Improving Customer Experience (OMB Circular A-11,
Section 280 Implementation), in all correspondence related to this
collection. To confirm receipt of your comment(s), please check
<a href="http://regulations.gov">regulations.gov</a>, approximately 2-3 business days after submission to
verify posting (except allow 30 days for posting of comments submitted
by mail).
FOR FURTHER INFORMATION CONTACT: Requests for additional information
should be directed to Karyn Gorman, Chief Privacy Officer, Office of
the Chief Information Office, Office of the Secretary, US Department of
Transportation, 1200 New Jersey Ave. SE, Washington, DC 20590, or via
email to <a href="/cdn-cgi/l/email-protection#8ecac1dadedccffdfbfefee1fcfaceeae1faa0e9e1f8"><span class="__cf_email__" data-cfemail="c98d869d999b88babcb9b9a6bbbd89ada6bde7aea6bf">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
A. Purpose
Under the PRA, (44 U.S.C. 3501-3520) Federal agencies must obtain
approval from the Office of Management and Budget (OMB) for each
collection of information they conduct or sponsor. ``Collection of
information'' is defined in 44 U.S.C. 3502(3) and 5 CFR 1320.3(c) and
includes Agency requests or requirements that members of the public
submit reports, keep records, or provide information to a third party.
The PRA requires Federal agencies to provide a 30-day notice in the
Federal Register, after publishing a 60-day notice, concerning each
proposed collection of information, including each proposed extension
of an existing collection of information, before submitting the
collection to OMB for approval. To comply with this requirement, the
agency is publishing notice of the proposed collection of information
set forth in this document.
Under the Government Service Delivery Improvement Act \1\ and the
21st Century Integrated Digital Experience Act,\2\ along with OMB
guidance, agencies are obligated to continually improve the services
they provide the public and to collect qualitative and quantitative
data from the public to do so.
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\1\ 5 U.S.C. 321-24.
\2\ 44 U.S.C. 3501 note.
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The purpose of this request is to facilitate the agency's ability
to collect feedback from the public to continue to improve its
services, thereby facilitating its compliance with statutory
requirements and general principles of good governance.
The agency will only submit collections if they meet the following
criteria.
<bullet> The collections are voluntary;
<bullet> The collections are low-burden for respondents (based on
considerations of total burden hours or burden-hours per respondent)
and are low-cost for both the respondents and the Federal Government;
<bullet> The collections are non-controversial;
<bullet> Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
<bullet> Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
<bullet> Information gathered is intended to be used for general
service improvement and program management purposes;
<bullet> The agency will follow the procedures specified in any
relevant OMB guidance for the required reporting to OMB of data from
surveys;
<bullet> Outside of the reporting mentioned in the bullet
immediately above, if the agency intends to release journey maps, user
personas, reports, or other data-related summaries stemming from this
collection, the agency must include appropriate caveats around those
summaries, noting that conclusions should not be generalized beyond the
sample, considering the sample size and response rates. The agency must
submit the data summary itself (e.g., the report) and the caveat
language mentioned above to OMB before it releases them outside the
agency. OMB will engage in a passback process with the agency.
Method of Collection
The agency will collect this information by electronic means when
possible, as well as by mail, fax, telephone, technical discussions,
and in-person interviews. The agency may also utilize observational
techniques to collect this information.
Data
Form Number(s): OMB Control No. 2105-0583.
Type of Review: Extension of an existing collection.
B. Annual Reporting Burden
Affected Public: Collections will be targeted to the solicitation
of opinions from respondents who have experience with the program or
may have experience with the program in the near future. For the
purposes of this request, ``customers'' are individuals, businesses,
and organizations that interact with a Federal Government agency or
program, either directly or via a Federal contractor. This could
include individuals or households; businesses or other for-profit
organizations; not-for-profit institutions; State, local or tribal
[[Page 26902]]
governments; Federal government; and universities.
Estimated Number of Respondents: 1,101,500.
Estimated Time per Response: Varied, dependent upon the data
collection method used. The possible response time to complete a
questionnaire or survey may be 3 minutes or up to 1.5 hours to
participate in an interview.
Estimated Total Annual Burden Hours: 100,800.
C. Public Comments
The agency invites comments on: (a) Whether the proposed collection
of information is necessary for the proper performance of the functions
of the agency, including whether the information will have practical
utility; (b) the accuracy of the agency's estimate of the burden of the
proposed collection of information; (c) ways to enhance the quality,
utility, and clarity of the information to be collected; and (d) ways
to minimize the burden of the collection of information on respondents,
including through the use of automated collection techniques or other
forms of information technology. Comments submitted in response to this
notice will be summarized and/or included in the request for OMB
approval of this information collection; they also will become a matter
of public record.
Dated: April 3, 2025.
Karyn Gorman,
Chief Privacy Officerl.
[FR Doc. 2025-11523 Filed 6-23-25; 8:45 am]
BILLING CODE 4910-9X-P
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