Notice2025-10831
Submission for OMB Review; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
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Published
June 13, 2025
Issuing agencies
General Services Administration
Abstract
Under the provisions of the Paperwork Reduction Act, the Regulatory Secretariat Division will be submitting to the Office of Management and Budget (OMB) a request to review and approve an extension of a previously approved information collection requirement regarding the Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.
Full Text
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<title>Federal Register, Volume 90 Issue 113 (Friday, June 13, 2025)</title>
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[Federal Register Volume 90, Number 113 (Friday, June 13, 2025)]
[Notices]
[Page 25044]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2025-10831]
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GENERAL SERVICES ADMINISTRATION
[OMB Control No. 3090-0297; Docket No. 2025-0001; Sequence No. 7]
Submission for OMB Review; Generic Clearance for the Collection
of Qualitative Feedback on Agency Service Delivery
AGENCY: General Services Administration (GSA).
ACTION: Notice; request for comments.
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SUMMARY: Under the provisions of the Paperwork Reduction Act, the
Regulatory Secretariat Division will be submitting to the Office of
Management and Budget (OMB) a request to review and approve an
extension of a previously approved information collection requirement
regarding the Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery.
DATES: Submit comments on or before July 14, 2025.
ADDRESSES: Written comments and recommendations for this information
collection should be sent within 30 days of publication of this notice
to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular information
collection by selecting ``Currently under Review--Open for Public
Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: Camille Tucker, Office of
Governmentwide Policy, GSA, at 202-255-1648, or via email at
<a href="/cdn-cgi/l/email-protection#c1a2b4b2b5aeaca4b3efa4b9b1a4b3a8a4afa2a481a6b2a0efa6aeb7"><span class="__cf_email__" data-cfemail="43203630372c2e26316d263b3326312a262d2026032430226d242c35">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
A. Purpose
The information collection activity will garner qualitative
customer and stakeholder feedback in an efficient, timely manner. By
qualitative feedback we mean information that provides useful insights
on perceptions and opinions, but are not statistical surveys that yield
quantitative results that can be generalized to the population of
study.
This feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services. These collections will allow for ongoing, collaborative and
actionable communications between the Agency and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance.
Such data uses require more rigorous designs that address: the
target population to which generalizations will be made, the sampling
frame, the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior fielding the
study.
Depending on the degree of influence the results are likely to
have, such collections may still be eligible for submission for other
generic mechanisms that are designed to yield quantitative results.
B. Annual Reporting Burden
Respondents: 1,010,650.
Responses per Respondent: ~1.
Total Annual Responses: 1,010,650.
Hours per Response: ~.063445 hours.
Total Burden Hours: 128,120.
C. Public Comments
A 60-day notice was published in the Federal Register at 90 FR
15242 on April 9, 2025. No public comments were received.
Obtaining Copies of Proposals: Requesters may obtain a copy of the
information collection documents from the GSA Regulatory Secretariat
Division, by calling 202-501-4755 or emailing <a href="/cdn-cgi/l/email-protection#b6f1e5f7e4d3d1e5d3d5f6d1c5d798d1d9c0"><span class="__cf_email__" data-cfemail="276074667542407442446740544609404851">[email protected]</span></a>. Please
cite OMB Control No. 3090-0297, Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery, in all correspondence.
William F. Clark,
Director, Office of Government-wide Acquisition Policy, Office of
Acquisition Policy, Office of Government-wide Policy.
[FR Doc. 2025-10831 Filed 6-12-25; 8:45 am]
BILLING CODE 6820-34-P
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