Notice2025-09228
Agency Information Collection Activities: Comment Request
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
May 22, 2025
Issuing agencies
Consumer Financial Protection Bureau
Abstract
In accordance with the Paperwork Reduction Act of 1995 (PRA), the Consumer Financial Protection Bureau (CFPB) requests the Office of Management and Budget's (OMB's) extension for the existing information collection titled "Generic Information Collection Plan for the Collection of Qualitative Feedback on Bureau Service Delivery" approved under OMB Control Number 3170-0024.
Full Text
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<title>Federal Register, Volume 90 Issue 98 (Thursday, May 22, 2025)</title>
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[Federal Register Volume 90, Number 98 (Thursday, May 22, 2025)]
[Notices]
[Pages 21904-21905]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2025-09228]
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CONSUMER FINANCIAL PROTECTION BUREAU
[Docket No. CFPB-2025-0028]
Agency Information Collection Activities: Comment Request
AGENCY: Consumer Financial Protection Bureau.
ACTION: Notice and request for comment.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA),
the Consumer Financial Protection Bureau (CFPB) requests the Office of
Management and Budget's (OMB's) extension for the existing information
collection titled ``Generic Information Collection Plan for the
Collection of Qualitative Feedback on Bureau Service Delivery''
approved under OMB Control Number 3170-0024.
DATES: Written comments are encouraged and must be received on or
before June 23, 2025 to be assured of consideration.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function. In general,
all comments received will become public records, including any
personal information provided. Sensitive personal information, such as
account numbers or Social Security numbers, should not be included.
FOR FURTHER INFORMATION CONTACT: Requests for additional information
should be directed to Anthony May, Paperwork Reduction Act Officer, at
(304) 481-5511, or email: <a href="/cdn-cgi/l/email-protection#eeada8beacb1bebcafae8d889e8cc0898198"><span class="__cf_email__" data-cfemail="2e6d687e6c717e7c6f6e4d485e4c00494158">[email protected]</span></a>. If you require this
document in an alternative electronic format, please contact
<a href="/cdn-cgi/l/email-protection#d3909583918c92b0b0b6a0a0bab1babfbaa7aa93b0b5a3b1fdb4bca5"><span class="__cf_email__" data-cfemail="e0a3a6b0a2bfa183838593938982898c899499a083869082ce878f96">[email protected]</span></a>. Please do not submit comments to these
email boxes.
SUPPLEMENTARY INFORMATION:
Title of Collection: Generic Information Collection Plan for the
Collection of Qualitative Feedback on Bureau Service Delivery.
OMB Control Number: 3170-0024.
Type of Review: Extension of a currently approved information
collection.
Affected Public: Individuals and households; Private sector; and
State, Local, and Tribal Governments.
Estimated Number of Respondents: 500,000.
Estimated Total Annual Burden Hours: 125,000.
[[Page 21905]]
Abstract: This generic information collection plan provides for the
collection of qualitative feedback from consumers, financial
institutions, and stakeholders on a wide range of services the CFPB
provides in an efficient, timely manner, in accordance with the CFPB's
commitment to improving service delivery. By qualitative feedback, the
CFPB means information that provides useful insights on, for example,
comprehension, usability, perceptions, and opinions, but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study. The CFPB expects this feedback
to include insights into consumer, financial institution or stakeholder
perceptions, experiences, and expectations; provide an early warning of
issues with service; or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services. These collections will allow for ongoing, collaborative, and
actionable communications between the CFPB and consumers, financial
institutions, and stakeholders. It will also allow feedback to
contribute directly to the improvement of program management.
Request for Comments: The CFPB published a 60-day Federal Register
notice on January 17, 2025 (90 FR 5833) under Docket Number: CFPB-2025-
0007. The CFPB is publishing this notice and soliciting comments on:
(a) Whether the collection of information is necessary for the proper
performance of the functions of the CFPB, including whether the
information will have practical utility; (b) The accuracy of the CFPB's
estimate of the burden of the collection of information, including the
validity of the methods and the assumptions used; (c) Ways to enhance
the quality, utility, and clarity of the information to be collected;
and (d) Ways to minimize the burden of the collection of information on
respondents, including through the use of automated collection
techniques or other forms of information technology. Comments submitted
in response to this notice will be reviewed by OMB as part of its
review of this request. All comments will become a matter of public
record.
Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2025-09228 Filed 5-21-25; 8:45 am]
BILLING CODE 4810-AM-P
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