Notice2025-09226
Agency Information Collection Activities: Comment Request
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
May 22, 2025
Issuing agencies
Consumer Financial Protection Bureau
Abstract
In accordance with the Paperwork Reduction Act of 1995 (PRA), the Consumer Financial Protection Bureau (CFPB) requests the Office of Management and Budget's (OMB's) extension of the existing information collection titled "Consumer Complaint Intake System Company Portal Boarding Form" approved under OMB Control Number 3170-0054.
Full Text
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<title>Federal Register, Volume 90 Issue 98 (Thursday, May 22, 2025)</title>
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[Federal Register Volume 90, Number 98 (Thursday, May 22, 2025)]
[Notices]
[Pages 21905-21906]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2025-09226]
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CONSUMER FINANCIAL PROTECTION BUREAU
[Docket No. CFPB-2025-0027]
Agency Information Collection Activities: Comment Request
AGENCY: Consumer Financial Protection Bureau.
ACTION: Notice and request for comment.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA),
the Consumer Financial Protection Bureau (CFPB) requests the Office of
Management and Budget's (OMB's) extension of the existing information
collection titled ``Consumer Complaint Intake System Company Portal
Boarding Form'' approved under OMB Control Number 3170-0054.
DATES: Written comments are encouraged and must be received on or
before July 21, 2025 to be assured of consideration.
ADDRESSES: You may submit comments, identified by the title of the
information collection, OMB Control Number (see below), and docket
number (see above), by any of the following methods:
<bullet> Federal eRulemaking Portal: <a href="http://www.regulations.gov">http://www.regulations.gov</a>.
Follow the instructions for submitting comments.
<bullet> Email: <a href="/cdn-cgi/l/email-protection#54171204160b04061514373224367a333b22"><span class="__cf_email__" data-cfemail="b2f1f4e2f0ede2e0f3f2d1d4c2d09cd5ddc4">[email protected]</span></a>. Include Docket No. CFPB-2025-
0027 in the subject line of the email.
<bullet> Mail/Hand Delivery/Courier: Comment Intake, Consumer
Financial Protection Bureau (Attention: PRA Office), 1700 G Street NW,
Washington, DC 20552. Because paper mail in the Washington, DC area and
at the CFPB is subject to delay, commenters are encouraged to submit
comments electronically.
Please note that comments submitted after the comment period will
not be accepted. In general, all comments received will become public
records, including any personal information provided. Sensitive
personal information, such as account numbers or Social Security
numbers, should not be included.
FOR FURTHER INFORMATION CONTACT: Requests for additional information
should be directed to Anthony May, PRA Officer, at (304) 481-5511, or
email: <a href="/cdn-cgi/l/email-protection#074441574558575546476461776529606871"><span class="__cf_email__" data-cfemail="05464355475a55574445666375672b626a73">[email protected]</span></a>. If you require this document in an
alternative electronic format, please contact
<a href="/cdn-cgi/l/email-protection#64272234263b2507070117170d060d080d101d24070214064a030b12"><span class="__cf_email__" data-cfemail="d6959086948997b5b5b3a5a5bfb4bfbabfa2af96b5b0a6b4f8b1b9a0">[email protected]</span></a>. Please do not submit comments to these
email boxes.
SUPPLEMENTARY INFORMATION:
Title of Collection: Consumer Complaint Intake System Company
Portal Boarding Form.
OMB Control Number: 3170-0054.
Type of Review: Extension of a currently approved information
collection.
Affected Public: Private sector.
Estimated Number of Respondents: 400.
Estimated Total Annual Burden Hours: 85.
Abstract: Section 1013(b)(3)(A) of the Dodd-Frank Wall Street
Reform and Consumer Protection Act (Dodd-Frank Act), Public Law 111-
203, requires the CFPB to ``facilitate the centralized collection of,
monitoring of, and response to consumer complaints regarding consumer
financial products or services.'' \1\ In furtherance of its statutory
mandates related to consumer complaints, the CFPB utilizes a Consumer
Complaint Intake System Company Portal Boarding Form (Boarding Form) to
sign up companies for access to the secure, web-based Company Portal
(Company Portal). The Company Portal allows companies to view and
respond to complaints submitted to the CFPB, supports the efficient
routing of consumer complaints to companies, and enables a timely and
secure response by companies to the CFPB and consumers.\2\
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\1\ Codified at 12 U.S.C. 5493(b)(3)(A). See also Dodd-Frank
Act, section 1034 (discussing responses to consumer complaints),
codified at 12 U.S.C. 5534; section 1021(c)(2) (noting that one of
the CFPB's primary functions is ``collecting, investigating, and
responding to consumer complaints''), codified at 12 U.S.C.
5511(c)(2).
\2\ In addition to the Boarding Form for companies, the CFPB
utilizes separate OMB-approved forms to board government agencies
and congressional offices onto their own distinct portals to access
certain complaint information through OMB Control Number 3170-0057
(Consumer Response Government and Congressional Boarding Forms;
expires 12/31/2027).
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Request for Comments: Comments are invited on: (a) Whether the
collection of information is necessary for the proper performance of
the functions of the CFPB, including whether the information will have
practical utility; (b) The accuracy of the CFPB's estimate of the
burden of the collection of information, including the validity of the
methods and the assumptions used; (c) Ways to enhance the quality,
utility, and clarity of the information to be collected; and (d) Ways
to minimize the burden of the collection of information on respondents,
including through the use of automated collection techniques or other
forms of information technology. Comments submitted in response to this
notice will be summarized and/or included in the request for OMB's
approval. All
[[Page 21906]]
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comments will become a matter of public record.
Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2025-09226 Filed 5-21-25; 8:45 am]
BILLING CODE 4810-AM-P
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