Notice2025-09200
Agency Information Collection Activities; Submission to the Office of Management and Budget (OMB) for Review and Approval; Comment Request; Generic Clearance for NWS Customer Satisfaction and Feedback
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
May 22, 2025
Issuing agencies
Commerce DepartmentNational Oceanic and Atmospheric Administration
Full Text
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<title>Federal Register, Volume 90 Issue 98 (Thursday, May 22, 2025)</title>
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[Federal Register Volume 90, Number 98 (Thursday, May 22, 2025)]
[Notices]
[Pages 21901-21902]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2025-09200]
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DEPARTMENT OF COMMERCE
National Oceanic and Atmospheric Administration
Agency Information Collection Activities; Submission to the
Office of Management and Budget (OMB) for Review and Approval; Comment
Request; Generic Clearance for NWS Customer Satisfaction and Feedback
The Department of Commerce will submit the following information
collection request to the Office of Management and Budget (OMB) for
review and clearance in accordance with the Paperwork Reduction Act of
1995, on or after the date of publication of this notice. We invite the
general public and other Federal agencies to comment on proposed, and
continuing information collections, which helps us assess the impact of
our information collection requirements and minimize the public's
reporting burden. Public
[[Page 21902]]
comments were previously requested via the Federal Register on February
28, 2025 (90 FR 10888) during a 60-day comment period. This notice
allows for an additional 30 days for public comments.
Agency: National Oceanic & Atmospheric Administration (NOAA),
Commerce.
Title: NWS Customer Satisfaction and Feedback.
OMB Control Number: 0648-0342.
Form Number(s): None.
Type of Request: Regular submission. Extension and revision of a
current information collection.
Number of Respondents: 30,000/10,000 annualized.
Average Hours per Response: 7 minutes per response.
Total Annual Burden Hours: 5,001 hours/1,667 hours annualized.
Needs and Uses: This is an extension and revision of a current
collection of information. This request is for a revision and extension
of a currently approved generic information collection. The question
bank has been revised to ensure compliance and alignment with current
Administration priorities and Executive Orders.
This collection follows the guidelines contained in the OMB
Resource Manual for Customer Surveys. In accordance with Executive
Order 12862, the National Performance Review, and good management
practices, National Oceanic and Atmospheric Administration (NOAA)
offices seek approval to continue to gather customer feedback on
services and/or products which can be used in planning for service/
product modification and prioritization. Under this generic clearance,
individual offices would use approved questionnaires and develop new
questionnaires, as needed, by selecting subsets of the approved set of
collection questions and tailoring those specific questions to be
meaningful for their particular programs. These proposed questionnaires
would then be submitted to OMB using a fast-track request for approval
process, for which separate Federal Register notices are not required.
This generic clearance will not be used to survey any bodies NOAA
regulates unless precautions are taken to ensure that the respondents
believe that they are not under any risk for not responding or for the
contents of their responses, e.g., in no survey to such a population
will the names and addresses of respondents be required.
Two sets of survey questions are used for generation of program-
level questionnaires. Quantitative questions seek to obtain numerical
ratings from respondents on their satisfaction with various aspects of
the product or service they obtained--satisfaction with the quality of
the product, the courtesy of the staff, the format of and documentation
for data received, and similar standard types of questions. The offices
using such questions are able to determine which aspects of their
program need improvement or have improved. Qualitative questions are
more focused on who is using the product and service, how it is being
used, and the medium or format in which the respondent would like to
see data provided.
Affected Public: Individuals or households; Business or other for-
profit organizations; Not-for-profit institutions; State, Local, or
Tribal government; Federal government.
Frequency: 5-10 times a year.
Respondent's Obligation: Voluntary.
Legal Authority: Weather Research and Forecasting Innovation Act of
2017.
This information collection request may be viewed at
<a href="http://www.reginfo.gov">www.reginfo.gov</a>. Follow the instructions to view the Department of
Commerce collections currently under review by OMB.
Written comments and recommendations for the proposed information
collection should be submitted within 30 days of the publication of
this notice on the following website <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>.
Find this particular information collection by selecting ``Currently
under 30-day Review--Open for Public Comments'' or by using the search
function and entering the title of the collection.
Sheleen Dumas,
Departmental PRA Compliance Officer, Office of the Under Secretary of
Economic Affairs, Commerce Department.
[FR Doc. 2025-09200 Filed 5-21-25; 8:45 am]
BILLING CODE 3510-KE-P
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</html>Indexed from Federal Register on May 22, 2025.
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