Notice2025-07771
Agency Information Collection Activity: Veterans Engagement Action Center (VEAC) Surveys
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
May 5, 2025
Issuing agencies
Veterans Affairs Department
Abstract
The Veterans Experience Office (VEO), Department of Veterans Affairs (VA), is announcing an opportunity for public comment on the proposed collection of certain information by the agency. Under the Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, including each proposed extension of a currently approved collection, and allow 60 days for public comment in response to the notice.
Full Text
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<title>Federal Register, Volume 90 Issue 85 (Monday, May 5, 2025)</title>
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[Federal Register Volume 90, Number 85 (Monday, May 5, 2025)]
[Notices]
[Page 19087]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2025-07771]
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DEPARTMENT OF VETERANS AFFAIRS
[OMB Control No. 2900-0912]
Agency Information Collection Activity: Veterans Engagement
Action Center (VEAC) Surveys
AGENCY: Veterans Experience Office, Department of Veterans Affairs.
ACTION: Notice.
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SUMMARY: The Veterans Experience Office (VEO), Department of Veterans
Affairs (VA), is announcing an opportunity for public comment on the
proposed collection of certain information by the agency. Under the
Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to
publish notice in the Federal Register concerning each proposed
collection of information, including each proposed extension of a
currently approved collection, and allow 60 days for public comment in
response to the notice.
DATES: Comments must be received on or before July 7, 2025.
ADDRESSES: Comments must be submitted through <a href="http://www.regulations.gov">www.regulations.gov</a>.
FOR FURTHER INFORMATION CONTACT:
Program-Specific information: Todd Stawicki, 908-768-5372,
<a href="/cdn-cgi/l/email-protection#3f4b505b5b114c4b5e48565c54567f495e11585049"><span class="__cf_email__" data-cfemail="780c171c1c560b0c190f111b1311380e19561f170e">[email protected]</span></a>.
VA PRA information: Dorothy Glasgow, 202-461-1084, <a href="/cdn-cgi/l/email-protection#66302736342726100748010910"><span class="__cf_email__" data-cfemail="e9bfa8b9bba8a99f88c78e869f">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: Under the PRA of 1995, Federal agencies must
obtain approval from the Office of Management and Budget (OMB) for each
collection of information they conduct or sponsor. This request for
comment is being made pursuant to section 3506(c)(2)(A) of the PRA.
With respect to the following collection of information, VEO
invites comments on: (1) whether the proposed collection of information
is necessary for the proper performance of VEO's functions, including
whether the information will have practical utility; (2) the accuracy
of VEO's estimate of the burden of the proposed collection of
information; (3) ways to enhance the quality, utility, and clarity of
the information to be collected; and (4) ways to minimize the burden of
the collection of information on respondents, including through the use
of automated collection techniques or the use of other forms of
information technology.
Title: Veterans Engagement Action Center (VEAC) Surveys.
OMB Control Number: 2900-0912. <a href="https://www.reginfo.gov/public/do/PRASearch">https://www.reginfo.gov/public/do/PRASearch</a> (Once at this link, you can enter the OMB Control Number to
find the historical versions of this Information Collection).
Type of Review: Revision of a currently approved collection.
Abstract: Veterans Experience Action Center (VEAC) is a Veterans
Affairs (VA) program established to proactively assist Veterans in a
selected state with a one-stop resource for all their needs. The VEAC
brings together VA benefits, health care and other resources in
partnership with state VA resources.
The VEAC gathers feedback from Veterans, Active Military, Guard/
Reservist, Family members, caregivers, providers, and survivors. The
VEAC then provides that feedback to VA leaders to measure the success
of the outreach event and measure the ease, effectiveness, emotion, and
trust from the participants as they exit.
The surveys will further allow the Veterans Experience Office (VEO)
to measure whether the needs of the participants were met. Additional
areas where the survey results will impact:
<bullet> Identifies gaps and challenges in health care, benefits,
and service delivery.
<bullet> Identifies areas for how VA can best support local efforts
in a holistic fashion.
<bullet> Identifies areas where there may be barriers to access,
and outreach tailored to local communities.
Per FY2021 MILCON House report 116-445, the Committee directs the
VA to provide quarterly reports on the status of the implementation of
the VEAC pilot program; the effectiveness of the pilot program at
reaching Veterans, particularly those in need, and increasing
utilization of VA services:
<bullet> Congress (Quarterly Congressional Tracking Reports (CTRs).
VEAC surveys afford VEAC participants the ability to provide
feedback to VA and allow the customer to share their experiences. VEO
uses the customer's feedback to enhance and increase outreach and
engagement efforts and determine the direct value of our efforts.
The surveys and its delivery are an innovative approach to measure
and improve customer experience based on the ``voice of the Veteran.''
Through the use of the VSignals digital platform, VEO can identify gaps
and challenges in the community, provide information on VA programs,
increase access and outreach, identify what is and what is not working,
and determine how VA can best support local community efforts in
support of Veterans, families, caregivers, and survivors.
Survey respondents will be Veterans, Active Military, Guard/
Reservist, family members, caregivers, and survivors that attend a VEAC
event. Different surveys may be administered participants of events:
1. VEAC Exit Survey: Outreach event staff will verbally administer
the survey to event attendees as the last step in the overall event
process. The outreach staff will fill out the web-based survey on
behalf of the outreach event participant.
2. VEAC Email Survey: A survey will be sent via email to event
attendees that were not able to take the VEAC Exit Survey. The email
survey will not be sent to event attendees that opted out of the VEAC
Exit Survey.
Affected Public: Individuals.
Estimated Annual Burden: 1,000 hours.
Estimated Average Burden per Respondent: 5 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents: 12,000.
Authority: 44 U.S.C. 3501 et seq.
Shunda Willis,
Acting, VA PRA Clearance Officer, (Alt.), Office of Enterprise and
Integration/Data Governance Analytics, Department of Veterans Affairs.
[FR Doc. 2025-07771 Filed 5-2-25; 8:45 am]
BILLING CODE 8320-01-P
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