Notice2025-07172
Agency Information Collection Activities: Submission for OMB Review, Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
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Published
April 25, 2025
Issuing agencies
Homeland Security DepartmentFederal Emergency Management Agency
Abstract
The Federal Emergency Management Agency (FEMA) will submit the information collection abstracted below to the Office of Management and Budget (OMB) for review and clearance in accordance with the requirements of the Paperwork Reduction Act of 1995. FEMA invites the general public to take this opportunity to comment on a reinstatement, without change, of a previously approved information collection. In accordance with the requirements of the Paperwork Reduction Act of 1995, this notice seeks comments concerning the Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.
Full Text
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<title>Federal Register, Volume 90 Issue 79 (Friday, April 25, 2025)</title>
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[Federal Register Volume 90, Number 79 (Friday, April 25, 2025)]
[Notices]
[Pages 17440-17441]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2025-07172]
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DEPARTMENT OF HOMELAND SECURITY
Federal Emergency Management Agency
[Docket ID: FEMA-2024-0033; OMB No. 1660-0130]
Agency Information Collection Activities: Submission for OMB
Review, Comment Request; Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery
AGENCY: Federal Emergency Management Agency, Department of Homeland
Security.
ACTION: 30-Day notice of reinstatement and request for comments.
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SUMMARY: The Federal Emergency Management Agency (FEMA) will submit the
information collection abstracted below to the Office of Management and
Budget (OMB) for review and clearance in accordance with the
requirements of the Paperwork Reduction Act of 1995. FEMA invites the
general public to take this opportunity to comment on a reinstatement,
without change, of a previously approved information collection. In
accordance with the requirements of the Paperwork Reduction Act of
1995, this notice seeks comments concerning the Generic Clearance for
the Collection of Qualitative Feedback on Agency Service Delivery.
DATES: Comments must be submitted on or before May 27, 2025.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of the information collection should be made to Director,
Information Management Division, 500 C Street SW, Washington, DC 20472,
email address <a href="/cdn-cgi/l/email-protection#ebadaea6aac6a2858d8499868a9f828485c6a88487878e889f82848598c6a68a858a8c8e868e859fab8d8e868ac58f8398c58c849d"><span class="__cf_email__" data-cfemail="e5a3a0a8a4c8ac8b838a978884918c8a8bc8a68a89898086918c8a8b96c8a8848b84828088808b91a583808884cb818d96cb828a93">[email protected]</span></a> or
Krista Westinson, Sr. PRA Clearance Officer, Information Management
Division, at 202-394-6377, and <a href="/cdn-cgi/l/email-protection#f9bfbcb4b8d4b1a8d4bf968b948ab99f9c9498d79d918ad79e968f"><span class="__cf_email__" data-cfemail="a7e1e2eae68aeff68ae1c8d5cad4e7c1c2cac689c3cfd489c0c8d1">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: Executive Order 12862 directs Federal
agencies to provide service to the public that matches or exceeds the
best service available in the private sector. In order to work
continuously to ensure that our programs are effective and meet our
customers' needs, FEMA seeks to obtain OMB approval of a generic
clearance to collect qualitative feedback on our service delivery. By
qualitative feedback, we mean information that provides useful insights
on perceptions and opinions but not statistical surveys that yield
quantitative results that can be generalized to the population of
study.
This proposed information collection previously published in the
Federal Register on November 21, 2024, at 89 FR 92140 with a 60-day
public comment period. No comments were received. The purpose of this
notice is to notify the public that FEMA will submit the information
collection abstracted below to the Office of Management and Budget for
review and clearance.
Collection of Information
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
Type of Information Collection: Reinstatement, without change, of a
previously approved information collection.
OMB Number: 1660-0130.
FEMA Forms: None.
Abstract: The information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery. This feedback will provide insights into customer or
stakeholder perceptions, experiences, and expectations; provide an
early warning of issues with service; or focus attention on areas where
communication, training, or changes in operations might improve
delivery of products or services. These collections will allow for
ongoing, collaborative, and actionable communications between the
Agency and its customers and stakeholders. It will also allow feedback
to contribute directly to the improvement of program management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential nonresponse bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
Affected Public: Individuals or Households.
Estimated Number of Respondents: 1,075,000.
Estimated Number of Responses: 1,075,000.
Estimated Total Annual Burden Hours: 268,783.
Estimated Total Annual Respondent Cost: $12,269,944
Estimated Respondents' Operation and Maintenance Costs: $0.
Estimated Respondents' Capital and Start-Up Costs: $0.
Estimated Total Annual Cost to the Federal Government: $2,349,900.
Comments
Comments may be submitted as indicated in the ADDRESSES caption
above. Comments are solicited to (a) evaluate whether the proposed data
collection is necessary for the proper performance of the Agency,
including whether the information shall have
[[Page 17441]]
practical utility; (b) evaluate the accuracy of the Agency's estimate
of the burden of the proposed collection of information, including the
validity of the methodology and assumptions used; (c) enhance the
quality, utility, and clarity of the information to be collected; and
(d) minimize the burden of the collection of information on those who
are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submission of responses.
Maile Rasco-Arthur,
Acting Records Management Branch Chief, Office of the Chief
Administrative Officer, Mission Support, Federal Emergency Management
Agency, Department of Homeland Security.
[FR Doc. 2025-07172 Filed 4-24-25; 8:45 am]
BILLING CODE 9111-19-P
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