Notice2025-04297
Intent To Request Extension From OMB of One Current Public Collection of Information: TSA Customer Comment Card
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
March 17, 2025
Issuing agencies
Homeland Security DepartmentTransportation Security Administration
Abstract
The Transportation Security Administration (TSA) invites public comment on one currently approved Information Collection Request (ICR), Office of Management and Budget (OMB) control number 1652-0030 abstracted below that we will submit to OMB for an extension in compliance with the Paperwork Reduction Act (PRA). The ICR describes the nature of the information collection and its expected burden. This collection allows customers to provide feedback to TSA about their experiences with TSA's processes and procedures, to request information or request assistance at the TSA checkpoint, and to report security threats and vulnerabilities.
Full Text
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<title>Federal Register, Volume 90 Issue 50 (Monday, March 17, 2025)</title>
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[Federal Register Volume 90, Number 50 (Monday, March 17, 2025)]
[Notices]
[Pages 12333-12334]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2025-04297]
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DEPARTMENT OF HOMELAND SECURITY
Transportation Security Administration
Intent To Request Extension From OMB of One Current Public
Collection of Information: TSA Customer Comment Card
AGENCY: Transportation Security Administration, DHS.
ACTION: 60-Day notice.
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SUMMARY: The Transportation Security Administration (TSA) invites
public
[[Page 12334]]
comment on one currently approved Information Collection Request (ICR),
Office of Management and Budget (OMB) control number 1652-0030
abstracted below that we will submit to OMB for an extension in
compliance with the Paperwork Reduction Act (PRA). The ICR describes
the nature of the information collection and its expected burden. This
collection allows customers to provide feedback to TSA about their
experiences with TSA's processes and procedures, to request information
or request assistance at the TSA checkpoint, and to report security
threats and vulnerabilities.
DATES: Send your comments by May 16, 2025.
ADDRESSES: Comments may be emailed to <a href="/cdn-cgi/l/email-protection#1347405243415253777b603d747c65"><span class="__cf_email__" data-cfemail="3b6f687a6b697a7b5f5348155c544d">[email protected]</span></a> or delivered to
the TSA PRA Officer Information Technology, TSA-11, Transportation
Security Administration, 6595 Springfield Center Drive, Springfield, VA
20598-6011.
FOR FURTHER INFORMATION CONTACT: Christina A. Walsh at the above
address, or by telephone (571) 227-2062.
SUPPLEMENTARY INFORMATION:
Comments Invited
In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C.
3501 et seq.), an agency may not conduct or sponsor, and a person is
not required to respond to, a collection of information unless it
displays a valid OMB control number. The ICR documentation will be
available at <a href="https://www.reginfo.gov">https://www.reginfo.gov</a> upon its submission to OMB.
Therefore, in preparation for OMB review and approval of the following
information collection, TSA is soliciting comments to--
(1) Evaluate whether the proposed information requirement is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
(2) Evaluate the accuracy of the agency's estimate of the burden;
(3) Enhance the quality, utility, and clarity of the information to
be collected; and
(4) Minimize the burden of the collection of information on those
who are to respond, including using appropriate automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology.
Information Collection Requirement
OMB Control Number 1652-0030; TSA Customer Comment Card. TSA
provides airport passengers with paper and electronic methods of
providing feedback to TSA regarding their experiences with TSA security
procedures. The collection of information allows TSA to evaluate and
address customer concerns about security procedures and policies.
Passengers may request paper TSA Customer Comment Cards to provide
feedback, complaints, or compliments. For passengers who deposit their
cards in the designated drop-boxes, TSA staff at airports collect the
cards, categorize comments, enter the results into an online system for
reporting, and respond to passengers as appropriate. If the passenger
voluntarily provides contact information, TSA will use the contact
information to respond to the passenger's comments.
In addition, passengers may make comments or requests, or file
complaints, via online submission forms available at <a href="http://www.tsa.gov/contact/contact-forms">www.tsa.gov/contact/contact-forms</a>. The electronic forms, which the TSA Contact
Center handles, include the following forms:
<bullet> Complaint and Compliment. Like the paper comment card, the
electronic Complaint and Compliment form is intended to allow
passengers to provide feedback to TSA regarding their experiences with
TSA security procedures. Passengers may also use this form to file
Disability or Civil Rights and Civil Liberties complaints.
<bullet> Request for Assistance. This electronic form allows
passengers to request assistance at the TSA checkpoint as part of the
TSA Cares Program. The program was developed for passengers with
disabilities, medical conditions, and other special circumstances who
may need additional assistance during the security screening
process.\1\
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\1\ The program is available to all members of the public and is
separate from the Military Severely Injured Joint Support Operations
Center and the Travel Protocol Office programs which support and
facilitate the movement of wounded warriors, severely injured
military personnel, veterans and other travelers requiring an escort
through the airport security screening process.
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<bullet> Request for Information. This electronic form allows
passengers to submit an inquiry about TSA policies and procedures, such
as traveling with medical conditions, prohibited and permitted items,
or security screening.
<bullet> Security Issues. This electronic form allows passengers to
play a critical role in identifying and reporting suspicious activities
and threats. The TSA Contact Center provides a receipt to any person
who submits an electronic form or email to TSA as required by 49 CFR
1503.3(a).
TSA estimates we will receive 10,363 paper customer comment card
submissions, 245,878 electronic comment submissions, and 4,805
Disability and Civil Rights complaints annually.
The following provides TSA's estimates for time needed to complete
these forms:
<bullet> Approximately 3 minutes to complete the comment card
submission.
<bullet> Approximately 5 minutes to complete the electronic comment
submission.
<bullet> Approximately 8 minutes to complete the Disability and
Civil Rights complaint.
TSA estimates the annual hour burden to be 21,649 hours. Over a 3-
year period, TSA estimates the number of respondents to be 783,138 and
hour burden to be 64,946 hours.
Dated: March 12, 2025.
Christina A. Walsh,
TSA Paperwork Reduction Act Officer, Information Technology.
[FR Doc. 2025-04297 Filed 3-14-25; 8:45 am]
BILLING CODE 9110-05-P
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