Notice2025-03241
Agency Information Collection Activities; Submission to the Office of Management and Budget (OMB) for Review and Approval; Comment Request; Generic Clearance for NWS Customer Satisfaction and Feedback
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
February 28, 2025
Issuing agencies
Commerce DepartmentNational Oceanic and Atmospheric Administration
Abstract
The Department of Commerce, in accordance with the Paperwork Reduction Act of 1995 (PRA), invites the general public and other Federal agencies to comment on proposed, and continuing information collections, which helps us assess the impact of our information collection requirements and minimize the public's reporting burden. The purpose of this notice is to allow for 60 days of public comment preceding submission of the collection to OMB.
Full Text
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<title>Federal Register, Volume 90 Issue 39 (Friday, February 28, 2025)</title>
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[Federal Register Volume 90, Number 39 (Friday, February 28, 2025)]
[Notices]
[Pages 10888-10889]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2025-03241]
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DEPARTMENT OF COMMERCE
National Oceanic and Atmospheric Administration
Agency Information Collection Activities; Submission to the
Office of Management and Budget (OMB) for Review and Approval; Comment
Request; Generic Clearance for NWS Customer Satisfaction and Feedback
AGENCY: National Oceanic & Atmospheric Administration (NOAA), Commerce.
ACTION: Notice of information collection, request for comment.
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SUMMARY: The Department of Commerce, in accordance with the Paperwork
Reduction Act of 1995 (PRA), invites the general public and other
Federal agencies to comment on proposed, and continuing information
collections, which helps us assess the impact of our information
collection requirements and minimize the public's reporting burden. The
purpose of this notice is to allow for 60 days of public comment
preceding submission of the collection to OMB.
DATES: To ensure consideration, comments regarding this proposed
information collection must be received on or before April 29, 2025.
ADDRESSES: Interested persons are invited to submit written comments to
Adrienne Thomas, NOAA PRA Officer, at <a href="/cdn-cgi/l/email-protection#185657595936484a595876777979367f776e"><span class="__cf_email__" data-cfemail="87c9c8c6c6a9d7d5c6c7e9e8e6e6a9e0e8f1">[email protected]</span></a>. Please
reference OMB Control Number 0648-0342 in the subject line of your
comments. All comments received are part of the public record and will
generally be posted on <a href="https://www.regulations.gov">https://www.regulations.gov</a> without change. Do
not submit Confidential Business Information or otherwise sensitive or
protected information.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
specific questions related to collection activities should be directed
to Dr. Danielle Nagele, Senior Social Science Advisor, DOC/NOAA/NWS/
AFS, 1325 East-West Highway, Silver Spring, MD 20910, 301-427-6919,
<a href="/cdn-cgi/l/email-protection#573336393e323b3b3279393630323b32173938363679303821"><span class="__cf_email__" data-cfemail="a7c3c6c9cec2cbcbc289c9c6c0c2cbc2e7c9c8c6c689c0c8d1">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
[[Page 10889]]
I. Abstract
This request is for extension of a currently approved generic
information collection.
This collection follows the guidelines contained in the OMB
Resource Manual for Customer Surveys. In accordance with Executive
Order 12862, the National Performance Review, and good management
practices, the National Oceanic and Atmospheric Administration (NOAA)
offices seek approval to continue to gather customer feedback on
services and/or products which can be used in planning for service/
product modification and prioritization. Under this generic clearance,
individual offices would use approved questionnaires and develop new
questionnaires, as needed, by selecting subsets of the approved set of
collection questions and tailoring those specific questions to be
meaningful for their particular programs. These proposed questionnaires
would then be submitted to OMB using a fast-track request for approval
process, for which separate Federal Register notices are not required.
This generic clearance will not be used to survey any bodies NOAA
regulates unless precautions are taken to ensure that the respondents
believe that they are not under any risk for not responding or for the
contents of their responses, e.g., in no survey to such a population
will the names and addresses of respondents be required.
Two sets of survey questions are used for generation of program-
level questionnaires. Quantitative questions seek to obtain numerical
ratings from respondents on their satisfaction with various aspects of
the product or service they obtained--satisfaction with the quality of
the product, the courtesy of the staff, the format of and documentation
for data received, and similar standard types of questions. The offices
using such questions are able to determine which aspects of their
program need improvement or have improved. Qualitative questions are
more focused on who is using the product and service, how it is being
used, and the medium or format in which the respondent would like to
see data provided.
II. Method of Collection
Information will be collected via email or online survey.
III. Data
OMB Control Number: 0648-0342.
Form Number(s): None.
Type of Review: Regular submission [extension of a current
information collection].
Affected Public: Individuals or households; Business or other for-
profit organizations; Not-for-profit institutions; State, Local, or
Tribal government; Federal government.
Estimated Number of Respondents: 10,000.
Estimated Time per Response: 10 minutes per response.
Estimated Total Annual Burden Hours: 1,667 hours.
Estimated Total Annual Cost to Public: $0.
Respondent's Obligation: Voluntary.
IV. Request for Comments
We are soliciting public comments to permit the Department/Bureau
to: (a) Evaluate whether the proposed information collection is
necessary for the proper functions of the Department, including whether
the information will have practical utility; (b) Evaluate the accuracy
of our estimate of the time and cost burden for this proposed
collection, including the validity of the methodology and assumptions
used; (c) Evaluate ways to enhance the quality, utility, and clarity of
the information to be collected; and (d) Minimize the reporting burden
on those who are to respond, including the use of automated collection
techniques or other forms of information technology.
Comments that you submit in response to this notice are a matter of
public record. We will include or summarize each comment in our request
to OMB to approve this ICR. Before including your address, phone
number, email address, or other personal identifying information in
your comment, you should be aware that your entire comment--including
your personal identifying information--may be made publicly available
at any time. While you may ask us in your comment to withhold your
personal identifying information from public review, we cannot
guarantee that we will be able to do so.
Sheleen Dumas,
Departmental PRA Compliance Officer, Office of the Under Secretary for
Economic Affairs, Commerce Department.
[FR Doc. 2025-03241 Filed 2-27-25; 8:45 am]
BILLING CODE 3510-KE-P
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