Notice2025-00535
Organization, Functions, and Delegations of Authority; Indian Health Service Headquarters, Office of Information Technology and the Office of Management Services, Part GAG, GAL
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Published
January 21, 2025
Issuing agencies
Health and Human Services DepartmentIndian Health Service
Abstract
This Notice advises the public that the Indian Health Service (IHS) proposes Part GAG, GAL, of the Statement of Organization, Functions, and Delegations of Authority of the Department of Health and Human Services (HHS), 47053-67, December 11, 1987, as amended, November 9, 1995, December 19, 1996, as amended July 12, 2004, as amended, May 6, 2005, as amended October 17, 2005, as amended, August 21, 2009, and most recently December 26, 2018, is hereby amended to reflect a reorganization of the Indian Health Service (IHS). The new organizational structure was approved by the Secretary of Health and Human Services on January 2, 2025. The purpose of this reorganization proposal is to update the current approved IHS, Office of Information Technology (GAG) and the Office Management Services (GAL) in their entirety and replace them with the following:
Full Text
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<title>Federal Register, Volume 90 Issue 12 (Tuesday, January 21, 2025)</title>
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[Federal Register Volume 90, Number 12 (Tuesday, January 21, 2025)]
[Notices]
[Pages 7141-7149]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2025-00535]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Indian Health Service
Organization, Functions, and Delegations of Authority; Indian
Health Service Headquarters, Office of Information Technology and the
Office of Management Services, Part GAG, GAL
AGENCY: Indian Health Service, Department of Health and Human Services.
ACTION: Final notice.
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SUMMARY: This Notice advises the public that the Indian Health Service
(IHS) proposes Part GAG, GAL, of the Statement of Organization,
Functions, and Delegations of Authority of the Department of Health and
Human Services (HHS), 47053-67, December 11, 1987, as amended, November
9, 1995, December 19, 1996, as amended July 12, 2004, as amended, May
6, 2005, as amended October 17, 2005, as amended, August 21, 2009, and
most recently December 26, 2018, is hereby amended to reflect a
reorganization of the Indian Health Service (IHS). The new
organizational structure was approved by the Secretary of Health and
Human Services on January 2, 2025. The purpose of this reorganization
proposal is to update the current approved IHS, Office of Information
Technology (GAG) and the Office Management Services (GAL) in their
entirety and replace them with the following:
SUPPLEMENTARY INFORMATION: The IHS is an Operating Division within the
Department of Health and Human Services (HHS) and is under the
leadership and direction of a Director who is directly responsible to
the Secretary of Health and Human Services. The IHS Headquarters is
reorganizing the following major component: Office of Information
Technology (OIT) and the Office of Management Services (OMS).
Authority: 44 U.S.C. 3101.
Office of Information Technology (OIT) (GAG)
(1) Provides Chief Information Officer (CIO) services and advises
the Director, Indian Health Service (IHS), on all aspects of
information resource management, information technology (IT), and
Health IT; (2) ensures Agency compliance with related Federal statutes,
executive orders, regulations, and policies; (3) directs the
development, implementation, and maintenance of policies, procedures,
standards, and architecture for information resource management, IT,
and Health IT activities and services in the IHS; (4) provides IHS Area
Offices and Service Units with sufficient training and oversight to
manage IT and Health IT responsibilities; (5) directs the IT enterprise
architecture, governance, category management, and Artificial
Intelligence (AI) programs for the Agency; (6) directs strategic
planning and budgeting processes for information resources, IT, and
Health IT; (7) oversees the development and implementation of
information resource
[[Page 7142]]
management, IT, and Health IT initiatives in the IHS including the IHS
Health IT Modernization Program; (8) directs the design, development,
implementation, and support of robust information systems and services
used in the IHS; (9) directs the activities of the IHS IT Investment
Review Board (ITIRB) in assessing, implementing, and reviewing the
Agency's investment in information systems; (10) manages contracts and
associated chargebacks for information resource management, IT, and
Health IT related software, equipment, and support services in
collaboration with appropriate acquisition authorities; (11) through
the Chief Information Security Officer, directs the development,
implementation, and management of the IHS IT Cybersecurity program to
protect the information resources, IT, and Health IT of the IHS; (12)
oversees compliance with Federal cybersecurity laws, regulations, and
policy and issuance of IHS information security policies, procedures,
and guidelines; (13) oversees all aspects of the IHS cybersecurity
program including audit compliance, risk and coordination, IHS security
architecture and engineering design, and the security-related incident
response program, IHS security awareness training programs, IHS
information system disaster recovery, contingency planning and
response, and cybersecurity vulnerability management; (14) leads the
IHS Cybersecurity Operations Center to monitor IT/Health IT systems 24
hours a day, seven days a week; (15) oversees IT systems privacy; (16)
provides IT services and support to the IHS, Tribal, and Urban Indian
Health Programs (I/T/U), including the Resource and Patient Management
System (RPMS), the Electronic Health Record (EHR), and the National
Patient Information Reporting System (NPIRS); (17) provides informatics
leadership through the Chief Medical Information Officer and Chief
Health Informatics Officer to strategically align clinical and
technical activities to improve healthcare services; (18) identifies
opportunities for improvement of IHS healthcare and public health
services through the adoption of new technologies; (19) manages the IHS
Health Information Management (HIM) program; (20) oversees the
development of IHS HIM policies and practice standardization including
issuance of enterprise-wide HIM standard operating procedures; (21)
ensures that IHS Area Offices and Service Units have sufficient HIM
training and oversight to manage HIM responsibilities; (22) provides
guidance on accreditation standards, legislative, and regulatory
requirements concerning HIM to ensure IHS compliance; (23) oversees the
analyses and management of enterprise data developed, acquired, or
stored by the IHS; (24) ensures accessibility to IT services; (25)
directs and leads all aspects of IHS IT and Health IT customer
experience, OIT self-determination activities, OIT public affairs and
communications needs, IT asset management, knowledge management, and
service desk activities including the provision of IHS IT and Health IT
systems end user support; (26) furnishes IHS-wide video conferencing
solutions and services including telehealth support; (27) provides
program and project management and related support for IHS-developed
and acquired information resources and technology products and
services; (28) provides contract management support for information
resources, IT, and Health IT initiatives, including strategic sourcing
efforts and enterprise wide IT procurements and chargebacks; (29)
advises the IHS Director on all aspects of privacy and the IHS-wide
privacy program including people, processes, and technologies; (30)
ensures compliance with applicable privacy and system of records notice
requirements, develops and evaluates privacy statutes, regulations, and
policies, and manages privacy risks consistent with the Agency's
mission; (31) manages, administers, implements and monitors the IHS's
Paperwork Reduction Act and Office of Management and Budget (OMB)
information collection/activities, including providing guidance,
requirements and procedures for obtaining OMB approvals and/or
extensions for IHS information collections; (32) provides leadership
and guidance for the IHS Forms Management Program; (33) oversees the
IHS Records Management Program through the IHS Records Management
Officer; (34) advises the IHS Director on all aspects of records
management and provides Agency-wide Records Management Program
leadership, guidance and support; (35) ensures the accountability and
integrity of records management and disposition of records including
litigation holds; (36) develops and recommends policies and procedures
for the protection and disposition of IHS records and oversees the
evaluation of records management activities in the IHS; (37) develops
and implements a management control system for evaluation of records
management functions IHS-wide; (38) participates in cross-cutting
issues and processes that involve information resources, IT, and Health
IT including, but not limited to, emergency preparedness/security,
budget formulation, self-determination issues, Tribal shares
computations, and resolution of audit findings as may be needed and
appropriate; and (39) represents the IHS and enters into IT and Health
IT agreements with Federal, Tribal, State and other organizations.
Division of Information Technology (GAGA)
(1) Provides IT services and advises the CIO on all aspects of
Health IT; (2) develops and supports clinical and business practice
healthcare applications such as the RPMS and the EHR; (3) develops
healthcare data export applications to feed analytical processes; (4)
obtains system and business requirements from stakeholders for system
design; (5) provides quality assurance and risk management for software
development; (6) develops, implements, and maintains policies,
procedures, and standards for system development and technology
products and services in the IHS; (7) develops and maintains Health IT
strategic planning documents;
(8) develops and maintains the IHS enterprise architecture; (9)
develops and implements Health IT management initiatives in the IHS;
(10) ensures the IHS IT infrastructure resource consolidation and
standardization efforts support the IHS healthcare delivery and program
administration; (11) develops, maintains, and manages the centralized
processes and systems that support interoperability between internal
and external stakeholders for the transmission and receipt of health
information; (12) provides training and documentation for IHS developed
software implementation, maintenance, and best practices; (13) provides
input into HIM policy and procedures and ensures development activity
complies with regulations and policy; (14) ensures development and
operation activity complies with applicable security guidance,
regulations, and policy; (15) provides program and project management
and related support for IHS developed and acquired information
resources and technology products and services; (16) provides contract
management support for Health IT initiatives; (17) participates in
cross-cutting issues and processes that involve IT and Health IT; and
(18) represents the IHS to Federal, Tribal, State, and other
organizations.
[[Page 7143]]
Division of Program Management and Budget (GAGB)
(1) Advises the CIO on all business aspects of information
resources, program and project management; (2) develops information
resource policies and procedures; (3) develops the IHS IT budget and
related documents; (4) provides budget analyses and reports to the CIO;
(5) develops strategies for presenting the IHS IT budget to I/T/Us; (6)
provides technical analyses, guidance, and support for IHS capital
planning and investment control activities; (7) manages the IHS
portfolio management tool; (8) manages the activities of the IHS ITIRB
in assessing, implementing and reviewing the Agency's information
systems; (9) develops program and project management policies and
procedures; (10) identifies alternatives among internal and external
sources and recommends the best sources to supply information resource
and technology products and services to the IHS; (11) develops
information resource and technology project governance structures to
support effective program and project management; (12) provides and
coordinates IHS Healthcare Connect Fund Services under the Rural Health
Care Program (RHC), a division of the Universal Service Fund (USF) and
administered by the Universal Service Administrative Company (USAC), to
offset the high cost of rural telecommunication services; (13) provides
IHS Section 508 coordination services; (14) provides Radio Frequency
Spectrum Management coordination services; (15) provides contract
liaison services to appropriate acquisition authorities; (16) provides
program and project management and related support for IHS developed
and acquired information resources and technology products and
services; (17) provides IT contract management support and manages
enterprise-wide IT chargebacks for IT initiatives; (18) participates in
crosscutting issues and processes that involve IT and Health IT; and
(19) represents the IHS to Federal, Tribal, State, and other
organizations.
Division of Information Technology Operations (GAGC)
(1) Advises the CIO on all aspects of implementing and deploying
computer systems including RPMS; (2) develops, implements, and
maintains IHS standards, policies, and procedures for IT operations;
(3) maintains LISTSERV capabilities; (4) performs web monitoring and
filtering services; (5) designs and implements websites in compliance
with Section 508 of the Rehabilitation Act (29 U.S.C. 794d)
accessibility regulations; (6) operates and maintains data centers; (7)
provides Domain Name Services; (8) designs, implements, and maintains
IHS' backbone network infrastructure; (9) monitors network
infrastructure for anomalies; (10) supports enterprise office
automation and cybersecurity in Microsoft 365 and subsequent
environments; (11) provides program and project management support for
systems design and deployment to ensure customer satisfaction; (12)
provides contract management support for IT initiatives; (13)
participates in crosscutting issues and processes that involve
information resources and technology program and project management;
and (14) represents the IHS to Federal, Tribal, State, and other
organizations.
Microsoft 365 Services Branch (GAGC1)
(1) Manages and maintains Microsoft 365 applications and services
Agency-wide; (2) oversees user access, security policies, and
compliance within the Microsoft 365 environment; (3) identifies,
researches, recommends, and implements Microsoft 365 solutions and
applications such as Teams, Office, Outlook, PowerApps, PowerAutomate,
Power BI, OneDrive, and SharePoint; (4) develops new applications to
improve productivity using the Microsoft Power Platform, Teams, Office,
Graph, SharePoint that support integrations with multiple IHS tools and
data sets; and (5) builds Artificial Intelligence solutions using
Microsoft Copilots and Azure AI.
Division of Information Security (GAGD)
(1) Advises the CIO on all aspects of information security; (2)
develops, implements, and monitors the IHS Information Security program
to ensure adequate protection and security of information systems; (3)
oversees performance of required security activities and serves as the
main point of contact for cybersecurity support and guidance; (4)
manages IHS cybersecurity audit response and coordination and regularly
reviews audit and system log reports; (5) coordinates activities with
internal and external organizations reviewing the IHS's information
resources for fraud, waste, and abuse; (6) advises the CIO on IHS risk
and compliance issues related to information system authorization and
accreditation; (7) manages IHS security architecture and engineering
design; (8) directs the IHS cybersecurity incident response program;
(9) oversees development and maintenance of information security
policies, procedures, and guidelines to safeguard information
resources, IT, and Health IT systems; (10) develops and implements
employee information security awareness training programs; (11) manages
the Agency's information system disaster recovery and contingency
planning; (12) ensures development and review of IHS IT security plans
and information system security documentation with system owners; (13)
manages the IHS Cybersecurity Operations Center (CSOC) to monitor IT
systems 24 hours a day, seven days a week; (14) serves as the OIT's
lead for information system privacy, including development of privacy
policies for IT systems and the assessment of privacy controls for IT
systems; (15) directs the continuous process of cybersecurity
vulnerability management; (16) provides program and project management
and related support for IHS-developed and acquired information
resources and technology products and services regarding information
security; (17) provides contract management support for IT initiatives
regarding information security; (18) participates in crosscutting
issues and processes that involve information security; and (19)
represents the IHS to Federal, Tribal, State, and other organizations
regarding information security.
Information Systems Security Officers Branch (GAGD1)
(1) Advises the Division of Information Security (DIS) Director on
the security of information systems; (2) develops, recommends, and
oversees the implementation of policies, procedures, and standards in
support of information systems security; (3) develops and maintains
information system security documentation with the system owner; (4)
ensures required security activities are performed; (5) regularly
reviews audit and system log reports; (6) serves as the main point of
contact for cybersecurity support and guidance; and (7) maintains
relationships and consults with IHS, Federal, Tribal, State, and other
organizations.
Cybersecurity Audit Response and Coordination Branch (GAGD2)
(1) Advises the DIS Director on internal and external audit-related
activities; (2) develops, recommends, and oversees the implementation
of policies, procedures, and standards in support of audit response and
coordination; (3) provides program level support for the tracking and
remediation
[[Page 7144]]
of information system deficiencies and resolution of audit findings as
may be needed and appropriate; and (4) maintains relationships and
consults with IHS, Federal, Tribal, State, and other organizations.
Cybersecurity Risk and Compliance Branch (GAGD3)
(1) Advises the DIS Director on risk and compliance issues related
to information system authorization and accreditation; (2) develops,
recommends, and oversees the implementation of policies, procedures,
and standards in support of information system authorization and
accreditation; (3) assesses the risk and magnitude of harm that could
result from unauthorized access, use, disclosure, disruption,
modification, or destruction of information and information systems
that support the operations and assets of IHS; (4) conducts security
assessments of information systems; (5) maintains accreditation
documentation for all evaluated information systems; and (6) maintains
relationships and consults with IHS, Federal, Tribal, State, and other
organizations.
Cybersecurity Architecture and Engineering Branch (GAGD4)
(1) Advises the DIS Director on security architecture and
engineering design; (2) develops, recommends, and oversees the
implementation of policies, procedures, and standards in support of
security architecture and engineering design; (3) manages technical
architecture and engineering design projects for security program
initiatives; (4) reviews and evaluates evolving technologies; and (5)
maintains relationships and consults with IHS, Federal, Tribal, State,
and other organizations.
Cybersecurity Incident Response Branch (GAGD5)
(1) Advises the DIS Director on security-related incident response;
(2) develops, recommends, and oversees the implementation of policies,
procedures, and standards in support of incident response; (3) responds
to security-related incidents on the IHS network; (4) provides post-
incident reporting and analysis; (5) reviews and evaluates incident
response toolsets; and (6) maintains relationships and consults with
IHS, Federal, Tribal, State, and other organizations.
Cybersecurity Policy and Security Awareness Branch (GAGD6)
(1) Advises the DIS Director on security policies from internal and
external authorities; (2) develops, recommends, and oversees the
implementation of policies, procedures, and standards in support of all
aspects of information security; (3) maintains awareness of evolving
policy and security directive changes from internal and external
authorities; (4) develops, maintains, and tracks compliance for the
annual information system security awareness training; (5) develops
security awareness education and training materials; and (6) maintains
relationships and consults with IHS, Federal, Tribal, State, and other
organizations.
Disaster Recovery and Contingency Planning Branch (GAGD7)
(1) Advises the DIS Director on information system disaster
recovery and contingency planning; (2) develops, recommends, and
oversees the implementation of policies, procedures, and standards in
support of disaster recovery and contingency planning; (3) develops and
maintains information system disaster recovery documentation with the
system owner; (4) coordinates testing and execution of disaster
recovery plans; (5) reviews and evaluates technologies to support
disaster recovery and contingency response capabilities; and (6)
maintains relationships and consults with IHS, Federal, Tribal, State,
and other organizations.
Cybersecurity Operations Center Branch (GAGD8)
(1) Provides centralized IHS cybersecurity operations support for
network monitoring, incident response, cyber threat intelligence
collection, and threat information sharing through the Cybersecurity
Operations Center; (2) develops, recommends, and oversees the
implementation of policies, procedures, and standards in support of the
Cybersecurity Operations Center; (3) monitors all IHS networks,
systems, and external facing applications and sites to detect
suspicious activity 24 hours a day, seven days a week; (4) monitors
high-value asset security to ensure mission-critical systems and data
are protected; (5) categorizes, prioritizes, and documents security
events, including incident alerting and sorting for additional
investigation; (6) disseminates patch availability for vulnerabilities
and shares advisories across the enterprise; (7) analyzes malware
through dynamic and static methods; (8) coordinates incident analysis,
correlation, and available response strategies with the Cybersecurity
Incident Response Branch; (9) reviews and analyzes threat intelligence
to maintain awareness and enhance capabilities; and (10) maintains
relationships and consults with the IHS, Federal, Tribal, State, and
other organizations.
Cybersecurity Privacy Branch (GAGD9)
(1) Provides oversight and serves as the Agency's lead for privacy
of IT Systems including the assessment of privacy controls for IT
systems; (2) develops, recommends, and oversees the implementation of
policies, procedures, and standards in support of the privacy of IT
systems; (3) evaluates IT systems that collect personally identifiable
information (PII) and ensures adequate protection of the security and
privacy of PII; (4) coordinates privacy impact assessments (PIA) on all
IHS IT systems (developmental and operational); (5) maintains IT system
PIAs and makes them publicly available; (6) ensures adequate security
and privacy practices and safeguards have been incorporated in
information system lifecycle plans; and (7) maintains relationships and
consults with IHS, Federal, Tribal, State, and other organizations.
Cybersecurity Vulnerability Management Branch (GAGD10)
(1) Manages the continuous process of identifying, assessing,
reporting, managing, and remediating security vulnerabilities
identified in all software, firmware, and hardware within the IHS; (2)
develops, recommends, and oversees the implementation of policies,
procedures, and standards in support of security vulnerability
management; (3) supports all systems, subsystems, and system components
owned by or operated on behalf of IHS with efficient vulnerability
assessment techniques, procedures, and capabilities; (4) provides a
process for all IHS components to submit both newly discovered and not
publicly known vulnerabilities to the Vulnerability Management Team as
soon as practicable; (5) conducts vulnerability assessments of IHS's IT
infrastructure; and (6) maintains relationships and consults with IHS,
Federal, Tribal, State, and other organizations.
Division of Health Information Technology Modernization and Operations
(DHITMO) (GAGE)
(1) Advises the CIO on the development, implementation, and
maintenance of policies, procedures, and standards for Health IT
modernization resources, technology products, and services; (2)
oversees engineering, technical architecture, and engineering design
projects for Health IT modernization program initiatives;
[[Page 7145]]
(3) develops and maintains Health IT modernization strategic planning
documents; (4) develops and maintains the governance framework to
support modernization activities; (5) provides acquisition, IT capital
planning and investment control, and contract management support for IT
initiatives regarding Health IT; (6) directs modernization system and
software testing; (7) provides oversight and management of the
modernization test environments; (8) manages and controls IT activities
of modernization projects throughout the system development life cycle;
(9) develops, deploys, and implements Health IT management initiatives;
(10) ensures quality of products, services, and infrastructures of
technology modernization supporting IHS healthcare delivery and program
administration standards; (11) supports the alignment of technology and
business organizational change; (12) provides program and project
management support for IHS developed and acquired information resources
and technology products and services; (13) provides division
administrative support services including human resource acquisition
management, performance, and talent development; (14) provides
professional communication development, editing, and records management
service; (15) assists in the capture of contractor security clearance
artifacts and management; (16) participates in crosscutting issues and
processes that involve Health IT; and (17) represents the Division to
the IHS, Federal, Tribal, State, and other organizations.
Business Management and Capital Planning Branch (GAGE1)
(1) Advises the DHITMO Director on modernization products and
services in support of Health IT modernization; (2) develops,
recommends, and oversees the implementation of policies and procedures
for modernization products and services in support of Health IT
modernization; (3) oversees acquisition protocols for modernization
products and services in support of Health IT modernization; (4)
provides advice, technical consultation, and training to DHITMO staff
on project lifecycle cost estimates, acquisition packages, and capital
planning and investment control artifacts; (5) manages contracts in
support of Health IT modernization; (6) maintains fiscal commitment
registers in coordination with Division of Program Management and
Budget (DPMB) and the Office of Finance and Accounting; and (7)
conducts fund reconciliations in support of the division operating
budget.
Program Management Operations Branch (GAGE2)
(1) Advises the DHITMO Director on Health IT modernization program
and project management; (2) develops, recommends, and oversees the
implementation of policies, procedures, and standards in support of
integrated Health IT modernization program and project management
practices; (3) defines, integrates, and manages the Health IT
modernization governance framework across the Health IT enterprise; (4)
provides program and project management oversight, support, and
controls of enterprise Health IT modernization projects throughout the
system development life cycle; and (5) maintains relationships and
consults with the IHS, Federal, Tribal, State, and other organizations.
Architecture and Engineering Branch (GAGE3)
(1) Advises the DHITMO Director on Health IT modernization
architecture and engineering design; (2) develops, recommends, and
oversees the implementation of policies, procedures, and standards in
support of Health IT modernization architecture and engineering design;
(3) manages engineering, technical architecture, and engineering design
projects for modernization program initiatives; (4) validates
requirements and configurations of data structures, interfaces for
operational acceptance and implementation; (5) reviews and evaluates
evolving IT and HIT product strategy; and (6) maintains relationships
and consults with IHS, Federal, Tribal, State, and other organizations.
Organizational Change Management Branch (GAGE4)
(1) Advises the DHITMO Director on Health IT and business
initiative organizational change management; (2) develops, recommends,
and oversees the implementation of policies, procedures, and standards
in support of Health IT and business initiative organizational change
management throughout I/T/U healthcare programs; (3) establishes and
matures organization change capabilities and documentation baseline;
(4) manages the effect of new business processes, new technology,
shifting economic landscapes, and changes in organizational structure
and culture within the enterprise; (5) plans and manages operational
readiness, training, and communication of changes; (6) develops
measures to demonstrate benefits of change adoption; (7) manages
partner engagement, readiness/deployment, and risk; (8) evaluates and
analyzes the I/T/U workforce status, planning, and strategy effort to
support Health IT modernization which will impact the entire IHS
organization; (9) assesses the baseline (current state) for key
functions and capabilities required of the IHS organization impacted by
modernization; (10) develops and implements a future state of new
functions and capabilities, aligned to competencies and estimated
workload of the future; (11) develops and implements a gap analysis to
define function and skill gaps that need to be resolved as IHS
progresses through modernization; (12) conducts strategic planning,
facilitates partner engagement, and manages organizational change
management operations; (13) engages with I/T/U healthcare programs to
identify opportunities and challenges to incorporate in communications,
engagement training, implementation, deployment, and risk/mitigation;
(14) assesses and documents lessons learned through deployment and
stakeholder feedback; (15) ensures appropriate consideration of the I/
T/U environment is incorporated and factored into program planning,
implementation, and deployment; and (16) influences change and
maintains relationships with IHS, Federal, Tribal, State, and other
organizations.
Deployment Branch (GAGE5)
(1) Advises the DHITMO Director on modernization enterprise
deployment activities; (2) develops, recommends, and oversees the
implementation of policies, procedures, and standards in support of
modernization enterprise deployment activities; (3) plans, manages, and
controls IT deployment projects throughout the system development life
cycle; (4) analyzes alternative deployment strategies and selects or
develops deployment strategy; (5) ensures operational environment is
established and ready to accept the deployed solution (facilities,
infrastructure, trained staff, help desk, etc.); (6) serves as the
primary point of contact to end-users on matters related to deployment
management; (7) directs the solution delivery schedule; (8) deploys,
installs, and activates software and hardware which has passed all
stages of verification and tests; (9) establishes solution performance
targets and assesses performance of deployed or phased roll-outs
against performance targets; (10) liaises between I/T/U users, system
administrators, and application development staff to support the
implementation of technology; and (11) maintains relationships and
consults
[[Page 7146]]
with IHS, Federal, Tribal, State, and other organizations.
Product Management Branch (GAGE6)
(1) Advises the DHITMO Director on the strategy, design,
configuration, and optimization of software products of the IHS EHR;
(2) evaluates solution functional workflows, feature releases, and
application configurations; (3) maintains enterprise application
configuration baselines; (4) validates new application features and
functionality for impact to established baselines; (5) advises and
maintains relationships with EHR clinical and business end-users,
clinical advisory groups, and clinician users of all disciplines on
product functionality and engages with engineering teams; (6) ensures
application capabilities are aligned to regulatory requirements and
standards for Certified Health Information Technology; (7) contributes
to the development of enterprise policy and guidance; (8) monitors
application performance and patterns associated with functionality for
human-centered design and best practices; (9) researches and documents
EHR clinical and business functionality change requests on behalf of
change control boards, governance bodies, and project teams; and (10)
implements program/project initiatives for improving software
functionality, programmatic internal controls, and program reporting.
Division of Enterprise Governance and Architecture (GAGG)
(1) Advises the CIO on all aspects of IT governance and enterprise
architecture; (2) establishes and maintains a robust enterprise
architecture program that enhances the value of IT and Health IT used
in support of the IHS mission; (3) develops, implements, and maintains
policies, procedures, and standards for enterprise governance and
architectural strategy in the IHS to support IHS healthcare delivery
and program administration; (4) leads the development of the IHS IT
Strategic plan and participates in organizational strategic planning to
ensure IT and Health IT systems support IHS goals, mission, and
objectives; (5) provides Category Management services to ensure
compliance with Federal mandates and to enact standardizations of
hardware, software, and technical support contracts; (6) develops,
implements, and maintains policies, procedures, and standards for
optimal development, management, and use of information resource
management and technology products, data, and services within the IHS;
(7) performs analysis of business structure and processes and addresses
Agency goals through the refinement of the IHS enterprise architecture;
(8) establishes and guides the evolution of the IHS's business,
systems, and technologies; (9) develops the holistic view of the IHS's
environment and its dependencies to address a planned and improved, but
not yet realized condition of processes, operations, or technologies
through enterprise-wise standards and organizational governance; (10)
provides program and project management and related support for IHS
developed and acquired information resources and technology products
and services; (11) provides contract management support for enterprise-
wide IT contracts and acquisitions; (12) drives implementation of the
IHS Artificial Intelligence (AI) strategy, stands up the IHS AI
governance structure, coordinates the IHS response to AI-related
federal mandates, and fosters collaboration across the IHS; (13)
participates in crosscutting issues and processes that involve IT and
Health IT; and (14) represents the IHS to Federal, Tribal, State, and
other organizations.
Division of Data Management and Analytics (GAGH)
(1) Advises the CIO on all aspects of enterprise data developed,
acquired, or stored by the IHS; (2) develops, implements, and maintains
policies, procedures, and standards for data acquired, managed,
manipulated, and stored in the enterprise-wide IT and Health IT systems
of the IHS; (3) develops long-term strategies for optimal development,
management, and use of data within the IHS; (4) develops and deploys
Agency-wide data and analytical platforms and tools, as well as a
future roadmap that supports and anticipates stakeholder needs; (5)
develops and matures the IHS data ecosystem, including the development
of enterprise data solutions, services, policies, and processes; (6)
promotes data as an Agency asset and transforms the Agency into a data-
driven organization; (7) develops and matures the IHS enterprise-wide
analytical capabilities including the development of artificial
intelligence and real-time dash-boarding capabilities; (8) develops,
acquires, maintains and supports the organizational-level data
acquired, managed, manipulated, secured and stored in the enterprise-
wide IT and Health IT systems of the IHS; (9) develops data policies
and determines the best way to leverage the data that is collected
internally and is available externally; (10) aligns data/data
governance in accordance with the Enterprise Architecture framework;
(11) liaisons with Data Stewards, Privacy, and other stakeholders to
define/enforce data privacy and security rules; (12) manages enterprise
data models, metadata catalogs, glossaries, dictionaries and lineage,
in alignment with the International Organization for Standardization
(ISO) best practices; (13) provides program and project management and
related support for IHS-developed and -acquired information resources
and technology products and services; (14) provides contract management
support for IT initiatives; (15) participates in cross-cutting issues
and processes that involve IT and Health IT; and (16) represents the
IHS to Federal, Tribal, State, and other organizations.
Division of Customer Experience (DCX) (GAGJ)
(1) Advises the CIO and Deputy CIO on all aspects of IHS IT and
Health IT customer experience, OIT public affairs and communications
needs, IT asset management, knowledge management, and service desk
activities; (2) oversees development, implementation, and maintenance
of DCX policies and procedures; (3) directs the development and
implementation of Agency initiatives that improve customer relations,
experiences, and communication with OIT, Federal partners, Tribes, and
Urban Indian organizations; (4) leads performance improvement
initiatives that follow human-centered design principles to improve
customer relations, customer experience, and internal user experience;
(5) oversees planning, coordination, and execution of all OIT internal
and external communications and public affairs; (6) manages OIT self-
determination activities including development, maintenance, and
publication of the OIT Service Catalog, OIT Programs, Functions,
Services, and Activities, and Tribal Leader/Urban Indian Organization
Leader correspondence; (7) represents OIT at Tribal Delegation
Meetings, Tribal conferences, and other forums internal and external to
IHS to present OIT's program, services, functions, and activities
(PSFAs) and Tribal shares and develops remediation plans for resolution
of Tribal issues for OIT senior leadership; (8) oversees lifecycle
management of enterprise information resources and technology products
including application software, hardware and peripherals; (9)
coordinates with DHITMO for emerging EHR support needs and revisions to
workflows; (10) oversees IHS-wide Service Desk operations; (11)
centralizes the DCX knowledge management system
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across OIT; (12) directs specialized projects to solve IT and Health IT
procurement problems for customers; (13) manages end user and IT
employee training and education; (14) provides contract management
support for IT initiatives; (15) manages the DCX budget, human
resources, performance management, and strategic planning; (16)
participates in cross-cutting issues and processes that involve IT and
Health IT; and (17) represents the IHS to Federal, Tribal, State, and
other organizations.
Information Technology Customer Experience Branch (GAGJ1)
(1) Advises the DCX Director on improvements to IT and Health IT
products, solutions, and services to improve the customer experience;
(2) develops, recommends, maintains, and implements OIT customer
experience policies and procedures; (3) collects and analyzes
quantitative and qualitative data to capture Voice of the Customer and
creates process flows from the IT and Health IT customer's perspective
(e.g., journey maps and personas); (4) collects business requirements
and sustains IT and Health IT service contracts between IHS and Area
offices; (5) develops and integrates continuous improvement approaches
and methodologies to enhance the IT and Health IT customer experience;
(6) identifies opportunities to streamline processes and eliminate
bottlenecks impacting the IT and Health IT customer experience and
internal user experience; (7) prioritizes high-value and high-impact IT
and Health IT customer experience initiatives; (8) defines goals and
metrics to identify trends and better understand the IT customer
experience; (9) manages technology and process changes, including cost,
schedule, quality, risk, stakeholder management, and organization
change; (10) manages complex customer cases and resolves requests the
Service Desk cannot address; (11) participates in resolution of cross-
cutting issues and processes that involve IT and Health IT customer
experiences; and (12) represents the DCX to Federal, Tribal, State, and
other organizations.
Information Technology Communications Branch (GAGJ2)
(1) Advises the DCX Director on OIT internal and external
communications and public affairs activities; (2) develops, recommends,
maintains, and implements OIT communications policies and procedures;
(3) directly supports all OIT public affairs and communications needs
in coordination with IHS Public Affairs and Executive Secretariat; (4)
directly supports all OIT Tribal Consultation/Urban Confer
communications and congressional engagement communication needs; (5)
communicates IT and Health IT initiatives and associated changes,
including the management of customer engagement and communication
strategies; (6) ensures broad dissemination of IT and Health IT Service
changes and information campaigns; (7) manages communications and
messaging for cross-cutting issues and processes that involve IT and
Health IT; (8) identifies IHS IT/Health IT training needs; (9) in
coordination with other OIT organizations, plans and executes end user
and IT employee training and education for both compliance and uptake
of new IT capabilities; and (10) represents the DCX to Federal, Tribal,
State, and other organizations.
Information Technology Asset Management Branch (GAGJ3)
(1) Advises the DCX Director on IT asset management including
software, hardware, and peripheral assets; (2) develops, recommends,
maintains, and implements OIT IT asset management policies and
procedures; (3) provides efficient, transparent, and timely support to
leverage, and manage enterprise software and hardware solutions; (4)
tracks and projects enterprise requirements for software, mobile
devices, hardware, and peripheral needs according to the lifecycle plan
of each product; (5) identifies customer requirements for end-user
hardware, peripherals, and software; (6) manages the acquisition and
administration of enterprise-wide computer programs and applications,
including software licenses, operating systems, hardware, peripheral
equipment, and mobile devices; (7) administers, installs, and maintains
enterprise-wide desktop application software; (8) administers,
installs, and maintains enterprise-wide computer hardware, peripheral
equipment, operating systems, and mobile devices, including enterprise-
level preparation of end-user equipment; (9) maintains and publishes
the OIT Service Catalog; (10) maintains and serves as the OIT
repository for IT service level agreements; (11) maintains and serves
as an OIT repository for Authority to Operate (ATO) certificates for
solutions and services in the OIT Service Catalog; (12) manages
accountability for IT property throughout the IHS; and (13) represents
the DCX to Federal, Tribal, State, and other organizations.
Information Technology Knowledge Management Branch (GAGJ4)
(1) Advises the DCX Director and Deputy CIO on knowledge management
activities; (2) develops, recommends, maintains, and implements OIT
knowledge management policies and procedures; (3) ensures OIT adherence
to information handling policies and supports user information and file
organization, sharing, and storage; (4) analyzes and improves the
efficiency and transparency of OIT enterprise services and knowledge
management framework and services; (5) collaborates with all OIT
organizations to promote the use of the organization's knowledge
assets; (6) develops and maintains end-user backup systems, including
SharePoint development, data tagging, archiving, and automatic cloud
backup of end-user data; (7) develops software documentation for end
users; (8) creates self-service articles for multiple applications; (9)
manages and coordinates IT professional development training for OIT
staff; (10) conducts reviews, develops reports, and alerts
organizational users on training updates; and (11) represents the DCX
to Federal, Tribal, State, and other organizations.
Service Desk Operations Branch (GAGJ5)
(1) Advises the DCX Director on Service Desk activities; (2)
develops, recommends, maintains, and implements OIT service desk
operations policies and procedures; (3) manages national and
Headquarters service desk requests and tickets; (4) delivers IHS
service desk support 24 hours a day, seven days a week; (5) provides a
single point of contact (SPOC) for end-user computer systems and
associated hardware and operating systems service requests and their
resolution; (6) provides a SPOC for end-user EHR, desktop, and office
automation software service requests and their resolution; (7) builds
and maintains an IT Infrastructure Library (ITIL) used as a knowledge
base and self-service portal for customers; (8) proactively detects and
solves complex reoccurring incidents and improves processes through
development of action plans to address future incidents; (9) provides
service desk metrics on the team's effectiveness, including a variety
of key performance indicators such as calls per service desk
technician, first call resolution, turnaround time, and client
satisfaction; (10) provides end user telecommunications support; (11)
furnishes IHS-wide video conferencing solutions and services; (12)
collaborates
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with other DCX branches to identify and implement business process
improvement processes; and (13) represents the DCX to Federal, Tribal,
State, and other organizations.
Office of Management Services (OMS) (GAL)
(1) Advises the IHS Director on all aspects of the management of
grants, acquisitions, personal property and fleet management, Indian
Health Manual (IHM) directives, and the regulations program, inclusive
of Freedom of Information Act (FOIA) requests, and provides Agency-wide
guidance and support for these programs; (2) formulates, administers,
and coordinates the review and analysis of IHS-wide policies in the
IHM, including delegations of authority, and provides guidance on
development; (3) develops and oversees the implementation of policies,
procedures and delegations of authority for the IHS, including IHS
grants management activities, and grants added to self-governance
compacts; (4) ensures that IHS policies and practices for the
administrative functions identified above are consistent with
applicable regulations, directives and guidance from higher echelons in
the HHS and other Federal oversight agencies; (5) advises the IHS
Director on regulatory issues related to the IHS; (6) provides overall
coordination and leadership for policies, services, including the
continuity of operations plans, deployment, and public health
infrastructure for the IHS Headquarters (HQ) emergency preparedness
plans consistent with those of the Department of Homeland Security and
the HHS, addressing the IHS mission critical elements of emergency
plans; (7) provides leadership and direction of activities for
continuous improvement of management accountability and administrative
systems for effective and efficient program support services IHS-wide;
(8) ensures the accountability and integrity of grants and acquisition
management, personal property utilization and disposition of IHS
resources; (9) oversees and administers the Agency FOIA activities;
(10) participates in cross-cutting issues and processes, including but
not limited to, quality assurance, internal controls, recruitment,
budget formulation, and resolution of audit findings as may be needed
and appropriate; (11) coordinates with HQ Offices on the development of
emergency preparedness plans, policies, and services, including the
continuity of operations plans, deployment, and public health
infrastructure, as appropriate; (12) provides support with approvals
and adherence to policies for HQ regarding Agency conference and
meeting approvals; (13) assures that the IHS OMS services, policies,
procedures, and practices support IHS Indian Self-Determination Act
policies; and (14) oversees and coordinates the annual development and
submission of the Agency's Federal Activities Inventory Reform Act
report to the HHS.
Division of Asset Management (DAM) (GALA)
(1) Plans, develops, and administers the IHS personal property and
supply management program in conformance with Federal personal property
management laws, regulations, policies, procedures, practices, and
standards; (2) interprets regulations and provides advice on execution
and coordination of personal property and supply management policies
and programs; (3) administers management systems and methods for
planning, utilizing, and reporting on personal property and supply
programs, including the precious metals recovery program and IHS
personal property and supply accountability and control systems; (4)
provides guidance and serves as principal administrative authority for
IHS on Federal personal property and supply management laws,
regulations, policies, procedures, practices, and standards; (5)
conducts surveys and studies involving evaluation and analysis of the
personal property and supply management activities IHS-wide; (6)
maintains liaison with the HHS and the General Services Administration
(GSA) on personal property and supply management issues and programs
affecting the IHS; (7) plans, develops and administers the IHS Fleet
Management Program; (8) prepares reports on IHS personal property and
supply management activities; and (9) administers the local HQ personal
property management program to include receiving, tagging, storage and
disposal in addition to conducting the annual inventory for all HQ
locations.
Division of Administrative and Emergency Services (DAES) GALB
(1) Administers physical security, facility management, space
management services, parking management, the IHS mail and commercial
printing programs, and Homeland Security Presidential Directive 12
(HSPD-12) badge issuance for HQ; (2) serves as point of contact with
the HHS, Administration for Strategic Preparedness and Response (ASPR)/
Secretary's Operation Center, and the GSA on logistics and issues
affecting the IHS; (3) plans, develops and administers the Mail and
Commercial Printing Programs; (4) provides leadership, development, and
execution of special HQ office support projects for office relocations,
and inter-and intra-Agency activities; (5) coordinates with OIT to
provide telecommunication services to HQ; (6) administers Physical
Security, Facility Management, Space Management Services,
Telecommunication Services, and Parking Management within HQ; (7)
provides overall coordination and leadership for the IHS HQ emergency
preparedness plans consistent with those of the Department of Homeland
Security and HHS, addressing the IHS mission critical elements of
emergency plans; (8) provides leadership for the development of
emergency preparedness plans, policies, and services, including the
continuity of operations plans, deployment, and public health
infrastructure; (9) coordinates IHS HQ with the IHS Area Offices
activities and available resources of other government and non-
government programs for essential services related to homeland security
and emergency preparedness; (10) coordinates periodic national
emergency preparedness exercises with the HHS and Area Offices; (11)
maintains and administers the HQ emergency preparedness equipment
including the office-site and alternative locations; (12) advocates for
the emergency preparedness needs and concerns of American Indian and
Alaska Native (AI/AN) and promotes these program activities at the
local, state, national, and international levels; and (13) serves as an
information gathering and dissemination point for local and national
emergency preparedness information including situational awareness.
Division of Acquisition Policy (DAP) (GALC)
(1) Manages all aspects of the Agency's acquisition program in
accordance with Federal acquisition regulations, policies, and
initiatives; (2) manages all aspects of the Agency's acquisition
program consistent with Federal acquisition regulations, policies,
initiatives, and guidance from higher echelons in HHS and Federal
oversight agencies; (3) advises the OMS Director, Deputy Director for
Management Operations, and other senior staff of proposed legislation,
regulations, and directives that affect contracting in the IHS; (4)
provides leadership for compliance reviews of all IHS acquisition
operations and oversees completion of necessary corrective actions; (5)
collaborates on Agency conference management specific to
[[Page 7149]]
acquisitions or contracts; (6) manages the Agency's acquisition
workforce training and certification programs; (7) manages the IHS
Contract Information System and controls entry of data into HHS
Contract Information System; (8) serves as the IHS contact point for
contract protests and HHS contact for contract-related issues; (9)
oversees and implements the agency's contract planning, solicitation,
review, negotiation, award, post-award administration, and contract
closeout activities; (10) processes unsolicited proposals for the IHS;
(11) coordinates the IHS Small Business programs; (12) oversees
compliance with the Buy Indian Act; (13) manages the Agency's
Government Purchase Card (GPC) program; and (14) manages and oversees
compliance and oversight of all acquisition operations activities
within the Agency.
Division of Grants Management (DGM) (GALD)
(1) Directs grants management and operations for the IHS; (2)
authorizes, awards and administers discretionary grants and cooperative
agreements for IHS financial assistance programs; (3) provides guidance
for the resolution of audit findings for grant programs; (4) manages
the IHS grants training and certification program; (5) continuously
assesses grants operations; (6) oversees implementation of corrective
action plans for recipients receiving IHS discretionary grant support;
(7) reviews and makes recommendations for improvements in current
grantee and potential grantee management systems; (8) serves as the IHS
liaison to HHS Office of Grants and the public for discretionary grants
and cooperative agreements authorized by the IHS; (9) maintains the
<a href="http://SAM.gov">SAM.gov</a> Assistance Listings (formerly the Catalog of Federal Domestic
Assistance) for IHS financial assistance programs; (10) provides
guidance technical assistance, grants-related training and assistance
for IHS staff, grantees, and applicants; (11) liaison to the HHS
Quality Service Management Office (QSMO) for Grants; (12) controls data
entry into the grant award system; (13) maintains the official,
electronic grant files for funded grants and controls data entry into
the grant award system; (14) maintains the official, electronic grant
files for funded grants; (15) coordinates payment to scholarship
recipients in coordination with the Division of Health Professions
Support Office of Human Resources; (16) manages the clearance and
approval process for all IHS grant funding notices in <a href="http://Grants.gov">Grants.gov</a>; and
(17) reviews and coordinates inter- and intra-agency agreements as well
as Memoranda of Understanding in collaboration with HQ Offices.
Division of Regulatory and Policy Coordination (DRPC) (GALE)
(1) Manages the IHS's overall regulations program and
responsibilities, including determining the need for and developing
plans for changes in regulations, developing or assuring the
development of needed regulations, and maintaining the various
regulatory planning processes; (2) serves as IHS liaison with the
Office of the Federal Register (FR) on matters relating to the
submission and clearance of documents for publication in the FR; (3)
assures proper Agency clearance and processing of FR documents; (4)
informs management and program officials of regulatory activities of
other Federal agencies; (5) advises the OMS Director on such matters as
regulations, related policy issues, and administrative support issues;
(6) manages the retrieval and transmittal of information in response to
requests received under the FOIA, in collaboration with the Public
Affairs Staff; (7) coordinates with Office of General Counsel (OGC) to
determine disclosure or deny release of IHS records under FOIA; (8)
coordinates requests for information with the Area FOIA coordinators;
(9) identifies and informs the IHS Privacy Officer of FOIA related
difficulties across the IHS; (10) ensures the security of sensitive
and/or confidential information when responding to FOIA issues; (11)
researches and applies legal determinations to respond requests and
releasable material; (12) maintains and updates various regulatory
agendas; (13) formulates, administers, and supports IHS-wide policies,
delegations of authority, and organizations and functions development;
(14) provides leadership, on behalf of the IHS Director, to functional
area managers at IHS HQ in developing, modifying, and overseeing the
implementation of IHS policies and procedures; (15) provides analysis,
advisory, and assistance services to IHS managers and staff for the
development, clearance, and filing of IHS directives and delegations of
authority; (16) serves as principal advisor and source for technical
assistance for establishment or modification of organizational
infrastructures, functions, and Standard Administrative Code
configurations; (17) advises the IHS Director and serves as liaison
with OGC on such matters as litigation, regulation, related policy
issues, and administrative support issues; and (18) ensures the
security of sensitive and/or confidential information when responding
to FOIA and other regulatory issues.
Section GA-40, Indian Health Service--Delegations of Authority
All delegations of authority and re-delegations of authority made
to IHS officials that were in effect immediately prior to this
reorganization, and that are consistent with this reorganization, shall
continue in effect pending further re-delegation.
Xavier Becerra,
Secretary of Health and Human Services.
[FR Doc. 2025-00535 Filed 1-17-25; 8:45 am]
BILLING CODE 4166-14-P
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</html>Indexed from Federal Register on January 21, 2025.
This is legal information, not legal advice. Laws vary by jurisdiction and change frequently. Always verify current law with official sources and consult a licensed attorney in your jurisdiction for advice on your specific situation.