Notice2024-31549
Agency Information Collection Activities; Revision of an Approved Information Collection: National Consumer Complaint Database
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
January 3, 2025
Issuing agencies
Transportation DepartmentFederal Motor Carrier Safety Administration
Abstract
In accordance with the Paperwork Reduction Act of 1995, FMCSA announces its plan to submit the Information Collection Request (ICR) described below to the Office of Management and Budget (OMB) for its review and approval and invites public comment. This revision is for the National Consumer Complaint Database (NCCDB), which is an online interface allowing consumers, drivers, and others to file complaints against unsafe and unscrupulous companies and/or their employees, including shippers, receivers, and transportation intermediaries, depending on the type of complaint. These complaints cover a wide range of issues, including but not limited to driver harassment, coercion, movement of household goods, financial responsibility instruments for brokers and freight forwarders, Americans with Disability Act (ADA) compliance, Electronic Logging Device (ELD), Entry-Level Driver Training (ELDT), Medical Review Officer (MRO), and Substance Abuse Professional (SAP) complaints. FMCSA requests approval to revise the ICR titled "National Consumer Complaint Database."
Full Text
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<title>Federal Register, Volume 90 Issue 2 (Friday, January 3, 2025)</title>
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[Federal Register Volume 90, Number 2 (Friday, January 3, 2025)]
[Notices]
[Pages 382-384]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-31549]
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DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety Administration
[Docket No. FMCSA-2024-0313]
Agency Information Collection Activities; Revision of an Approved
Information Collection: National Consumer Complaint Database
AGENCY: Federal Motor Carrier Safety Administration (FMCSA), Department
of Transportation (DOT).
ACTION: Notice and request for comments.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FMCSA
announces its plan to submit the Information Collection Request (ICR)
described below to the Office of Management and Budget (OMB) for its
review and approval and invites public comment. This revision is for
the National Consumer Complaint Database (NCCDB), which is an online
interface allowing consumers, drivers, and others to file complaints
against unsafe and unscrupulous companies and/or their employees,
including shippers, receivers, and transportation intermediaries,
depending on the type of complaint. These complaints cover a wide range
of issues, including but not limited to driver harassment, coercion,
movement of household goods, financial responsibility instruments for
brokers and freight forwarders, Americans with Disability Act (ADA)
compliance, Electronic Logging Device (ELD), Entry-Level Driver
Training (ELDT), Medical Review Officer (MRO), and Substance Abuse
Professional (SAP) complaints. FMCSA requests approval to revise the
ICR titled ``National Consumer Complaint Database.''
DATES: Comments on this notice must be received on or before March 4,
2025.
ADDRESSES: You may submit comments identified by Docket Number FMCSA-
2024-0313 using any of the following methods:
<bullet> Federal eRulemaking Portal: <a href="https://www.regulations.gov">https://www.regulations.gov</a>.
Follow the online instructions for submitting comments.
<bullet> Mail: Dockets Operations; U.S. Department of
Transportation, 1200 New Jersey Avenue SE, West Building, Ground Floor,
Washington, DC 20590-0001.
<bullet> Hand Delivery or Courier: Dockets Operations, U.S.
Department of Transportation, 1200 New Jersey Avenue SE, West Building,
Ground Floor, Washington, DC 20590-0001 between 9 a.m. and 5 p.m. ET,
Monday through Friday, except Federal holidays. To be sure someone is
there to help you, please call (202) 366-9317 or (202) 366-9826 before
visiting Dockets Operations.
<bullet> Fax: (202) 493-2251.
To avoid duplication, please use only one of these four methods.
See the ``Public Participation and Request for Comments'' portion of
the SUPPLEMENTARY INFORMATION section for instructions on submitting
comments.
FOR FURTHER INFORMATION CONTACT: Ms. Donnice Wagoner, Commercial
Enforcement Division/MC-SEI, DOT, FMCSA, West Building 6th Floor, 1200
New Jersey Avenue SE, Washington, DC 20590-0001; (202) 366-8045;
<a href="/cdn-cgi/l/email-protection#75311a1b1b1c16105b2214121a1b100735111a015b121a03"><span class="__cf_email__" data-cfemail="cc88a3a2a2a5afa9e29badaba3a2a9be8ca8a3b8e2aba3ba">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
[[Page 383]]
Instructions
All submissions must include the Agency name and docket number. For
detailed instructions on submitting comments, see the Public
Participation heading below. Note that all comments received will be
posted without change to <a href="https://www.regulations.gov">https://www.regulations.gov</a>, including any
personal information provided. Please see the Privacy Act heading
below.
Public Participation and Request for Comments
If you submit a comment, please include the docket number for this
notice (FMCSA-2024-0313), indicate the specific section of this
document to which your comment applies, and provide a reason for each
suggestion or recommendation. You may submit your comments and material
online or by fax, mail, or hand delivery, but please use only one of
these means. FMCSA recommends that you include your name and a mailing
address, an email address, or a phone number in the body of your
document so FMCSA can contact you if there are questions regarding your
submission.
To submit your comment online, go to <a href="https://www.regulations.gov/docket/FMCSA-2024-0313/document">https://www.regulations.gov/docket/FMCSA-2024-0313/document</a>, click on this notice, click
``Comment,'' and type your comment into the text box on the following
screen.
If you submit your comments by mail or hand delivery, submit them
in an unbound format, no larger than 8\1/2\ by 11 inches, suitable for
copying and electronic filing.
Comments received after the comment closing date will be included
in the docket and will be considered to the extent practicable.
Privacy Act
In accordance with 5 U.S.C. 553(c), DOT solicits comments from the
public to better inform its regulatory process. DOT posts these
comments, including any personal information the commenter provides, to
<a href="http://www.regulations.gov">www.regulations.gov</a> as described in the system of records notice DOT/
ALL 14 (Federal Docket Management System (FDMS)), which can be reviewed
at <a href="https://www.transportation.gov/individuals/privacy/privacy-act-system-records-notices">https://www.transportation.gov/individuals/privacy/privacy-act-system-records-notices</a>. The comments are posted without edits and are
searchable by the name of the submitter.
Background
FMCSA maintains online information and resources to assist
consumers, drivers, and others associated with the motor carrier
industry with understanding their consumer protection rights and, if
necessary, with filing a complaint with the Agency. When effectively
applied, this information can contribute to safer motor carrier
operations on our nation's highways and improved consumer protection.
NCCDB complaint data also provides FMCSA with statistical information
regarding motor carriers, in particular the household goods moving
industry. NCCDB data is used to alert consumers of those motor carriers
with a history of complaints related to transporting household goods
and helps FMCSA provide guidance to the public on how to avoid being
victimized by unscrupulous moving companies. The data also allows FMCSA
to identify problematic motor carriers for enforcement actions and
promote compliance. Motor carriers can use NCCDB data to assist with
complaint reconciliation.
Since 2016, the NCCDB system has been the central repository for
motor carrier complaints received by FMCSA; however, responding to
consumer complaints has a long-standing Agency regulatory history.
Congress first mandated a Safety Violation Hotline Service in section
4017 of the ``Transportation Equity Act of the 21st Century,'' (Pub. L.
105-178, 112 Stat. 107 (June 9, 1998)). Congress required DOT to
establish, maintain, and promote the use of a nationwide toll-free
telephone system to be used by drivers of commercial motor vehicles and
others to report potential violations of Federal Motor Carrier Safety
Regulations.
The Motor Carrier Safety Improvement Act of 1999 (Pub. L. 106-159,
113 Stat. 1748 (Dec. 9, 1999)) created FMCSA and expanded the Safety
Violation Hotline Service to include a 24-hour operation and accept
consumer complaints on violations of the commercial regulations
previously administered by the Interstate Commerce Commission (i.e.,
household goods and hostage load complaints).
The Safe, Accountable, Flexible, and Efficient Transportation
Equity Act: A Legacy for Users (SAFETEA-LU) (Pub. L. 109-59, 119 Stat.
1144 (Aug. 10, 2005)) required FMCSA to create a system, database, and
procedures for filing and logging consumer complaints relating to
household goods motor carriers for the purpose of compiling or linking
complaint information gathered by FMCSA and the States with regard to
such carriers. SAFETEA-LU also required FMCSA to create procedures to
allow the public to have access, subject to 5 U.S.C. 552(a), to
aggregated complaint information and a process for carriers to
challenge duplicate or fraudulent information in the database.
Complaints are also accepted through the NCCDB in connection with
other statutory mandates including the protection of drivers against
harassment and coercion under sections 32301(b) and 32911,
respectively, of the Moving Ahead for Progress in the 21st Century Act
(Pub. L. 112-141, 126 Stat. 405 (July 6, 2012)).
FMCSA is in the process of modernizing its NCCDB complaint program
and system as well as expanding the program alongside process
recommendations submitted by the U.S. Government Accountability Office
in September 2023. These recommendations are being implemented to
expand and enhance FMCSA's ability to centralize the collection,
monitoring, and response to consumer complaints about Agency programs,
to establish reasonable procedures to provide timely responses to
consumers regarding their complaints, and to share complaint
information with the public as well as Federal and State agencies, as
necessary and applicable.
Title: National Consumer Complaint Database.
OMB Control Number: 2126-0067.
Type of Request: Revision of a currently approved ICR.
Respondents: Consumers, Drivers, and Other Participants in the
Motor Carrier Industry.
Estimated Number of Respondents: 64,545.
Estimated Time per Response: 15 minutes.
Expiration Date: June 30, 2025.
Frequency of Response: On occasion.
Estimated Total Annual Burden: 16,136. The annual burden was
calculated using the complaint volume for each of the 12 categories of
complaint types.
Public Comments Invited: You are asked to comment on any aspect of
this information collection, including: (1) whether the proposed
collection is necessary for the performance of FMCSA's functions; (2)
the accuracy of the estimated burden; (3) ways for FMCSA to enhance the
quality, usefulness, and clarity of the collected information; and (4)
ways that the burden could be minimized without reducing the quality of
the collected information. The Agency will summarize or include your
comments in the request for OMB's clearance of this ICR.
[[Page 384]]
Issued under the authority of 49 CFR 1.87.
Thomas P. Keane,
Associate Administrator, Office of Research and Registration.
[FR Doc. 2024-31549 Filed 1-2-25; 8:45 am]
BILLING CODE 4910-EX-P
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