Notice2024-30232
Agency Information Collection Activities: Proposed Collection; Comment Request-Generic Clearance for the Fast Track Clearance for the Collection of Routine Customer Feedback
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
December 19, 2024
Issuing agencies
Agriculture DepartmentFood and Nutrition Service
Abstract
In accordance with the Paperwork Reduction Act of 1995, this notice invites the general public and other public agencies to comment on this proposed information collection. This collection is an extension, without change, of a currently approved collection to collect qualitative customer and stakeholder feedback in an efficient and timely manner.
Full Text
<html>
<head>
<title>Federal Register, Volume 89 Issue 244 (Thursday, December 19, 2024)</title>
</head>
<body><pre>
[Federal Register Volume 89, Number 244 (Thursday, December 19, 2024)]
[Notices]
[Pages 103772-103773]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-30232]
-----------------------------------------------------------------------
DEPARTMENT OF AGRICULTURE
Food and Nutrition Service
Agency Information Collection Activities: Proposed Collection;
Comment Request--Generic Clearance for the Fast Track Clearance for the
Collection of Routine Customer Feedback
AGENCY: Food and Nutrition Service (FNS), USDA.
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: In accordance with the Paperwork Reduction Act of 1995, this
notice invites the general public and other public agencies to comment
on this proposed information collection. This collection is an
extension, without change, of a currently approved collection to
collect qualitative customer and stakeholder feedback in an efficient
and timely manner.
DATES: Written comments must be received on or before February 18,
2025.
ADDRESSES: Comments are invited on: (1) Whether the proposed collection
of information is necessary for the proper performance of the Agency's
functions, including whether the information will have practical
utility; (2) the accuracy of the Agency's estimate of the proposed
information collection burden, including the validity of the
methodology and assumptions used; (3) ways to enhance the quality,
utility and clarity of the information to be collected; and (4) ways to
minimize the burden of the collection of information on those who are
to respond, including use of appropriate automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology.
Comments may be sent to Jamia Franklin, Planning and Regulatory
Affairs Office, Food and Nutrition Service, U.S. Department of
Agriculture, 1320 Braddock Place, 5th floor, Alexandria, VA 22314.
Comments may also be sent via email to <a href="/cdn-cgi/l/email-protection#115b707c78703f5763707f7a7d787f51646275703f767e67"><span class="__cf_email__" data-cfemail="afe5cec2c6ce81e9ddcec1c4c3c6c1efdadccbce81c8c0d9">[email protected]</span></a> and.
Comments will also be accepted through the Federal eRulemaking Portal.
Go to <a href="https://www.regulations.gov">https://www.regulations.gov</a> and follow the online instructions
for submitting comments electronically.
All responses to this notice will be summarized and included in the
request for Office of Management and Budget (OMB) approval. All
comments will also become a matter of public record.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of this information collection should be directed to Jamia
Franklin at (703) 305-2403 or via email at <a href="/cdn-cgi/l/email-protection#6d270c00040c432b1f0c03060104032d181e090c430a021b"><span class="__cf_email__" data-cfemail="f5bf94989c94dbb387949b9e999c9bb580869194db929a83">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
Title: FNS Generic Clearance for the FNS Fast Track Clearance for
the Collection of Routine Customer Feedback.
OMB Number: 0584-0611.
Expiration Date: November 30, 2025.
Type of Request: Extension, without change, of a currently approved
information collection request.
Abstract: The proposed information collection activity provides a
means to garner qualitative customer and stakeholder feedback in an
efficient and timely manner. By ``qualitative feedback,'' we mean
information that provides useful insights on perceptions and opinions,
but are not statistical surveys yielding quantitative results that can
be generalized to the population. This feedback will continue to: (1)
provide insights into customer or stakeholder perceptions, experiences
and expectations, (2) provide an early warning of issues with service
and, (3) focus attention on areas where communication, training or
changes in operations might improve delivery of products or services.
This collection allows for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
It also allows feedback to contribute directly to the improvement of
program management.
The solicitation of feedback targets areas such as: timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses are assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the Agency's services will be unavailable.
The Agency will continue to only submit a collection for approval
under this generic clearance if it meets the following conditions:
<bullet> The collections are voluntary;
<bullet> The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per
[[Page 103773]]
respondent) and are low-cost for both the respondents and the Federal
Government;
<bullet> The collections do not raise issues of concern to other
Federal agencies;
<bullet> Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
<bullet> Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
<bullet> Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the agency;
<bullet> Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
<bullet> Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data usage require more rigorous designs that address: the target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results. As a general matter, information collections do not result in
any new system of records containing privacy information and does not
ask questions of a sensitive nature, such as sexual behavior and
attitudes, religious beliefs, and other matters that are commonly
considered private.
A variety of instruments and platforms are used to collect
information from respondents. This includes but is not limited to
customer feedback surveys, comment cards, and focus groups obtaining
customer feedback on a variety of Food and Nutrition Service (FNS)
programs or portions thereof including the Child Nutrition (CN)
program, the Supplemental Nutrition Assistance Program (SNAP), Food
Distribution Programs, nutrition policy and promotion, and the Special
Supplemental Nutrition Program for Women, Infants and Children and any
associated challenges in implementing programs or subsets of programs.
The annual burden hours requested (85,000) are based on the number of
collections we expect to conduct over the requested period for this
clearance.
Estimated Annual Reporting Burden
----------------------------------------------------------------------------------------------------------------
Annual
Type of collection Number of frequency per Responses Hours per Total hours
respondents response response
----------------------------------------------------------------------------------------------------------------
Customer Feedback Surveys....... 25,000 2 50,000 1 50,000
Comment Cards................... 7,500 2 15,000 1 15,000
Focus Groups.................... 10,000 2 20,000 1 20,000
-------------------------------------------------------------------------------
Total....................... 42,500 2 85,000 1 85,000
----------------------------------------------------------------------------------------------------------------
Annual Reporting Burden Estimates
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Estimated Number of Respondents: 42,500.
Estimated Number of Responses per Respondent: 2.
Estimated Annual Responses: 85,000.
Estimated Time per Response: 1.
Burden Hours: 85,000.
Tameka Owens,
Acting Administrator and Assistant Administrator, Food and Nutrition
Service.
[FR Doc. 2024-30232 Filed 12-18-24; 8:45 am]
BILLING CODE 3410-30-P
</pre><script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script></body>
</html>Indexed from Federal Register on December 19, 2024.
This is legal information, not legal advice. Laws vary by jurisdiction and change frequently. Always verify current law with official sources and consult a licensed attorney in your jurisdiction for advice on your specific situation.