Notice2024-28562
Agency Information Collection Activities; Submission to the Office of Management and Budget (OMB) for Review and Approval; Comment Request; Surveys for User Satisfaction, Impact and Needs
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
December 6, 2024
Issuing agencies
Commerce DepartmentInternational Trade Administration
Full Text
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<title>Federal Register, Volume 89 Issue 235 (Friday, December 6, 2024)</title>
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[Federal Register Volume 89, Number 235 (Friday, December 6, 2024)]
[Notices]
[Page 96947]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-28562]
[[Page 96947]]
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DEPARTMENT OF COMMERCE
International Trade Administration
Agency Information Collection Activities; Submission to the
Office of Management and Budget (OMB) for Review and Approval; Comment
Request; Surveys for User Satisfaction, Impact and Needs
The Department of Commerce will submit the following information
collection request to the Office of Management and Budget (OMB) for
review and clearance in accordance with the Paperwork Reduction Act of
1995, on or after the date of publication of this notice. We invite the
general public and other Federal agencies to comment on proposed, and
continuing information collections, which helps us assess the impact of
our information collection requirements and minimize the public's
reporting burden. Public comments were previously requested via the
Federal Register on September 10, 2024, during a 60-day comment period.
This notice allows for an additional 30 days for public comments.
Agency: International Trade Administration, Commerce.
Title: Surveys for User Satisfaction, Impact and Needs.
OMB Control Number: 0625-0275.
Form Number(s): None.
Type of Request: Renewal submission with revision to a currently
approved collection.
Number of Respondents: 44,149.
Average Hours per Response: 30 minutes.
Burden Hours: 22,075.
Needs and Uses: The International Trade Administration provides a
multitude of international trade related programs to help U.S.
businesses. These programs include information products, services, and
trade events. To accomplish its mission effectively, ITA needs ongoing
feedback on its programs. This information collection instrument allows
ITA to solicit customer opinions about their use of and engagement with
ITA websites, programs, products, services, and events. To promote
optimal use and provide focused and effective improvements to ITA
programs, we are requesting approval for this clearance package;
including: use of Comment Cards (i.e. transactional-based surveys) to
collect feedback immediately after ITA assistance is provided to
customers; use of annual surveys (i.e. relationship-based surveys) to
gauge overall satisfaction, impact and needs for customers with ITA
assistance provided over a period time. Without this information, ITA
is unable to systematically determine the actual and relative levels of
performance for its programs and products/services and to provide
clear, actionable insights for managerial intervention. This
information will be aggregated as part of ITA's Voice of Customer (VOC)
program, an enterprise approach to analyze, report and act on customer
feedback captured across key touchpoints. ITA will use this data for
continued evaluation and improvement, strategic planning, allocation of
resources, stakeholder reporting, and to ultimately improve customer
experiences.
Affected Public: Individuals or households; Business or other for-
profit organizations, Not-for-profit institutions.
Frequency: On occasion.
Respondent's Obligation: Voluntary.
Legal Authority: 15 U.S.C. 1512 et seq. and 15 U.S.C. 171 et seq.
This information collection request may be viewed at
<a href="http://www.reginfo.gov">www.reginfo.gov</a>. Follow the instructions to view the Department of
Commerce collections currently under review by OMB.
Written comments and recommendations for the proposed information
collection should be submitted within 30 days of the publication of
this notice on the following website <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>.
Find this particular information collection by selecting ``Currently
under 30-day Review--Open for Public Comments'' or by using the search
function and entering either the title of the collection or the OMB
Control Number 0625-0275.
Sheleen Dumas,
Departmental PRA Clearance Officer, Office of the Under Secretary for
Economic Affairs, Commerce Department.
[FR Doc. 2024-28562 Filed 12-5-24; 8:45 am]
BILLING CODE 3510-FP-P
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</html>Indexed from Federal Register on December 6, 2024.
This is legal information, not legal advice. Laws vary by jurisdiction and change frequently. Always verify current law with official sources and consult a licensed attorney in your jurisdiction for advice on your specific situation.