Notice2024-28503
Intent To Request Extension From OMB of One Current Public Collection of Information: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
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Published
December 5, 2024
Issuing agencies
Homeland Security DepartmentTransportation Security Administration
Abstract
The Transportation Security Administration (TSA) invites public comment on one currently approved Information Collection Request (ICR), Office of Management and Budget (OMB) control number 1652-0058, that we will submit to OMB for an extension in compliance with the Paperwork Reduction Act (PRA). The ICR describes the nature of the information collection and its expected burden. The information collection activity provides a means to gather qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery.
Full Text
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<title>Federal Register, Volume 89 Issue 234 (Thursday, December 5, 2024)</title>
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[Federal Register Volume 89, Number 234 (Thursday, December 5, 2024)]
[Notices]
[Pages 96660-96661]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-28503]
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DEPARTMENT OF HOMELAND SECURITY
Transportation Security Administration
Intent To Request Extension From OMB of One Current Public
Collection of Information: Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery
AGENCY: Transportation Security Administration, DHS.
ACTION: 60-Day notice.
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SUMMARY: The Transportation Security Administration (TSA) invites
public
[[Page 96661]]
comment on one currently approved Information Collection Request (ICR),
Office of Management and Budget (OMB) control number 1652-0058, that we
will submit to OMB for an extension in compliance with the Paperwork
Reduction Act (PRA). The ICR describes the nature of the information
collection and its expected burden. The information collection activity
provides a means to gather qualitative customer and stakeholder
feedback in an efficient, timely manner, in accordance with the
Administration's commitment to improving service delivery.
DATES: Send your comments by February 3, 2025.
ADDRESSES: Comments may be emailed to <a href="/cdn-cgi/l/email-protection#8aded9cbdad8cbcaeee2f9a4ede5fc"><span class="__cf_email__" data-cfemail="0d595e4c5d5f4c4d69657e236a627b">[email protected]</span></a> or delivered to
the TSA PRA Officer, Information Technology, TSA-11, Transportation
Security Administration, 6595 Springfield Center Drive, Springfield, VA
20598-6011.
FOR FURTHER INFORMATION CONTACT: Christina A. Walsh at the above
address, or by telephone (571) 227-2062.
SUPPLEMENTARY INFORMATION:
Comments Invited
In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C.
3501 et seq.), an agency may not conduct or sponsor, and a person is
not required to respond to, a collection of information unless it
displays a valid OMB control number. The ICR documentation will be
available at <a href="https://www.reginfo.gov">https://www.reginfo.gov</a> upon its submission to OMB.
Therefore, in preparation for OMB review and approval of the following
information collection, TSA is soliciting comments to--
(1) Evaluate whether the proposed information requirement is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
(2) Evaluate the accuracy of the agency's estimate of the burden;
(3) Enhance the quality, utility, and clarity of the information to
be collected; and
(4) Minimize the burden of the collection of information on those
who are to respond, including using appropriate automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology.
Information Collection Requirement
OMB Control Number 1652-0058; Generic Clearance for the Collection
of Qualitative Feedback on Agency Service Delivery. This information
collection provides a means to gather qualitative customer and
stakeholder feedback in an efficient, timely manner, in accordance with
the Administration's commitment to improving service delivery.
From the TSA perspective, qualitative customer and stakeholder
feedback provides useful insights on perceptions and opinions. Unlike
the results of statistical surveys, which yield quantitative results
that can be generalized to the population of study, this qualitative
feedback provides insights into customer or stakeholder perceptions,
experiences, and expectations regarding TSA products or services. Such
feedback also provides TSA with an early warning of issues with
service, and focuses attention on areas where improvement is needed
regarding communication, training, or changes in operations that might
improve delivery of products or services. These collections allow for
ongoing, collaborative, and actionable communications between the
Agency and its customers and stakeholders. They also allow feedback to
contribute directly to the improvement of program management. The
solicitation of feedback targets areas such as: timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses are assessed to plan and inform efforts to improve or
maintain the quality of service offered by TSA. If this information is
not collected, vital feedback from customers and stakeholders on the
Agency's services will be unavailable.
The Agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
<bullet> The collections are voluntary.
<bullet> The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government.
<bullet> The collections are noncontroversial and do not raise
issues of concern to other Federal agencies.
<bullet> Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future.
<bullet> Personally identifiable information is collected only to
the extent necessary and is not retained.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, or other matters that are commonly considered
private.
The aggregate burden estimate is based on a review of past behavior
of participating program offices and several individual office
estimates. The likely respondents to this proposed information request
are State, Local, or Tribal government and law enforcement; the
traveling public; individuals and households; and businesses and
organizations. TSA estimates an average of 10 annual surveys with
approximately 7,094,500 responses total. TSA further estimates a
frequency of one response per request, with an average response time of
10 to 30 minutes, resulting in an estimated annual hour burden of
1,180,050 hours. TSA will provide more refined individual estimates of
burden in its subsequent generic information collection applications.
Dated: December 2, 2024.
Christina A. Walsh,
TSA Paperwork Reduction Act Officer, Information Technology.
[FR Doc. 2024-28503 Filed 12-4-24; 8:45 am]
BILLING CODE 9110-05-P
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