Notice2024-27704
Agency Information Collection Activity Under OMB Review: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
November 26, 2024
Issuing agencies
Transportation DepartmentFederal Transit Administration
Abstract
In compliance with the Paperwork Reduction Act of 1995, this notice announces that the Information Collection Requirements (ICRs) abstracted below have been forwarded to the Office of Management and Budget (OMB) for review and comment. The ICR describe the nature of the information collection and their expected burdens.
Full Text
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<title>Federal Register, Volume 89 Issue 228 (Tuesday, November 26, 2024)</title>
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[Federal Register Volume 89, Number 228 (Tuesday, November 26, 2024)]
[Notices]
[Pages 93397-93398]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-27704]
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DEPARTMENT OF TRANSPORTATION
Federal Transit Administration
[FTA Docket No. FTA 2024-0016]
Agency Information Collection Activity Under OMB Review: Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery
AGENCY: Federal Transit Administration, Department of Transportation
(DOT).
ACTION: Notice of request for comments.
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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, this
notice announces that the Information Collection Requirements (ICRs)
abstracted below have been forwarded to the Office of Management and
Budget (OMB) for review and comment. The ICR describe the nature of the
information collection and their expected burdens.
DATES: Comments must be submitted on or before December 26, 2024.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="https://www.reginfo.gov/public/do/PRAMain">https://www.reginfo.gov/public/do/PRAMain</a>. Find this
particular information collection by selecting ``Currently under
Review--Open for Public Comments'' or by using the search function.
Comments Are Invited On: Whether the proposed collection of
information is necessary for the proper performance of the functions of
the Department, including whether the information will have practical
utility; the accuracy of the Department's estimate of the burden of the
proposed information collection; ways to enhance the quality, utility,
and clarity of the information to be collected; and ways to minimize
the burden of the collection of information on respondents, including
the use of automated collection techniques or other forms of
information technology. A comment to OMB is best assured of having its
full effect if OMB receives it within 30 days of publication of this
notice in the Federal Register.
FOR FURTHER INFORMATION CONTACT: Tia Swain, Office of Administration,
Management Planning Division, 1200 New Jersey Avenue SE, Mail Stop TAD-
10, Washington, DC 20590 (202) 366-0354 or <a href="/cdn-cgi/l/email-protection#017568602f727660686f41656e752f666e77"><span class="__cf_email__" data-cfemail="add9c4cc83dedaccc4c3edc9c2d983cac2db">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: The Paperwork Reduction Act of 1995 (PRA),
Public Law 104-13, Section 2, 109 Stat. 163 (1995) (codified as revised
at 44 U.S.C. 3501-3520), and its implementing regulations, 5 CFR part
1320, require Federal agencies to issue two notices seeking public
comment on information collection activities before OMB may approve
paperwork packages. 44 U.S.C. 3506, 3507; 5 CFR 1320.5, 1320.8(d)(1),
1320.12. On September 25, 2024, FTA published a 60-day notice (89 FR
78429) in the Federal Register soliciting comments on the ICR that the
agency was seeking OMB approval. FTA received no comments after issuing
this 60-day notice. Accordingly, DOT announces that these information
collection activities have been re-evaluated and certified under 5 CFR
1320.5(a) and forwarded to OMB for review and approval pursuant to 5
CFR 1320.12(c).
Before OMB decides whether to approve these proposed collections of
information, it must provide 30 days for public comment. 44 U.S.C.
3507(b); 5 CFR 1320.12(d). Federal law requires OMB to approve or
disapprove paperwork packages between 30 and 60 days after the 30-day
notice is published. 44 U.S.C. 3507 (b)-(c); 5 CFR 1320.12(d); see also
60 FR 44978, 44983. OMB believes that the 30-day notice informs the
regulated community to file relevant comments and affords the agency
adequate time to digest public comments before it renders a decision.
60 FR 44983. Therefore, respondents should submit their respective
comments to OMB within 30 days of publication to best ensure having
their full effect. 5 CFR 1320.12(c); see also 60 FR 44983.
The summaries below describe the nature of the information
collection requirements (ICRs) and the expected burden. The
requirements are being submitted for clearance by OMB as required by
the PRA.
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Control Number: 2132-0572.
Background: The information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery. By qualitative feedback we mean information that
provides useful insights on perceptions and opinions, but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between the Federal Transit Administration and its
customers and stakeholders. It will also allow feedback to contribute
directly to the improvement of program management.
The solicitation of feedback will target areas such as: timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the Agency's services will be unavailable.
The Agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
<bullet> The collections are voluntary;
<bullet> The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both
[[Page 93398]]
the respondents and the Federal Government;
<bullet> The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
<bullet> Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
<bullet> Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
<bullet> Information gathered is used only internally for general
service improvement and program management purposes and is not intended
for release outside of the agency;
<bullet> Information gathered is not used for the purpose of
substantially informing influential policy decisions; and
<bullet> Information gathered yields qualitative information; the
collections are not designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: the target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential nonresponse bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for sub mission for
other generic mechanisms that are designed to yield quantitative
results.
Current Action: Extension of a currently approved collection.
Respondents: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Estimated Total Annual Respondents: 10,000.
Estimated Annual Burden on Respondents: 7,582 hours.
Frequency: Once per request.
Kusum Dhyani,
Director, Office of Management Planning.
[FR Doc. 2024-27704 Filed 11-25-24; 8:45 am]
BILLING CODE 4910-57-P
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