Notice2024-27321
Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
November 21, 2024
Issuing agencies
Homeland Security DepartmentFederal Emergency Management Agency
Abstract
The Federal Emergency Management Agency (FEMA), as part of its continuing effort to reduce paperwork and respondent burden, invites the general public to take this opportunity to comment on an extension, without change, of a currently approved information collection. In accordance with the Paperwork Reduction Act of 1995, this notice seeks comments concerning the Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.
Full Text
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<title>Federal Register, Volume 89 Issue 225 (Thursday, November 21, 2024)</title>
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[Federal Register Volume 89, Number 225 (Thursday, November 21, 2024)]
[Notices]
[Pages 92140-92141]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-27321]
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DEPARTMENT OF HOMELAND SECURITY
Federal Emergency Management Agency
[Docket ID: FEMA-2024-0033; OMB No. 1660-0130]
Agency Information Collection Activities: Proposed Collection;
Comment Request; Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery
AGENCY: Federal Emergency Management Agency, Department of Homeland
Security.
ACTION: 60-Day notice of extension; request for comments.
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SUMMARY: The Federal Emergency Management Agency (FEMA), as part of its
continuing effort to reduce paperwork and respondent burden, invites
the general public to take this opportunity to comment on an extension,
without change, of a currently approved information collection. In
accordance with the Paperwork Reduction Act of 1995, this notice seeks
comments concerning the Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery.
DATES: Comments must be submitted on or before January 21, 2025.
ADDRESSES: To avoid duplicate submissions to the docket, please submit
comments at <a href="http://www.regulations.gov">www.regulations.gov</a> under Docket ID FEMA-2024-0033. Follow
the instructions for submitting comments.
All submissions received must include the agency name and Docket
ID. Regardless of the method used for submitting comments or material,
all submissions will be posted, without change, to the Federal
eRulemaking Portal at <a href="http://www.regulations.gov">http://www.regulations.gov</a>, and will include any
personal information you provide. Therefore, submitting this
information makes it public. You may wish to read the Privacy and
Security Notice that is available via a link on the homepage of
<a href="http://www.regulations.gov">www.regulations.gov</a>.
FOR FURTHER INFORMATION CONTACT: Krista Westinson, Sr. PRA Clearance
Officer, Information Management Division, 202-394-6377, and <a href="/cdn-cgi/l/email-protection#397f7c7478147168147f564b544a795f5c5458175d514a175e564f"><span class="__cf_email__" data-cfemail="c187848c80ec8990ec87aeb3acb281a7a4aca0efa5a9b2efa6aeb7">[email protected]</span></a>. You may contact the Information Management Division
for copies of the proposed collection of information at email address:
<a href="/cdn-cgi/l/email-protection#0e484b434f23476068617c636f7a676160234d6162626b6d7a6761607d23436f606f696b636b607a4e686b636f206a667d20696178"><span class="__cf_email__" data-cfemail="0a4c4f474b2743646c6578676b7e63656427496566666f697e6365647927476b646b6d6f676f647e4a6c6f676b246e6279246d657c">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: Executive Order 12862 directs Federal
agencies to provide service to the public that matches or exceeds the
best service available in the private sector. In order to work
continuously to ensure that our programs are effective and meet our
customers' needs, the Federal Emergency Management Agency (FEMA)
(hereafter ``the Agency'') seeks to obtain OMB approval of a generic
clearance to collect qualitative feedback on our service delivery. By
qualitative feedback, we mean information that provides useful insights
on perceptions and opinions but not statistical surveys that yield
quantitative results that can be generalized to the population of
study.
Collection of Information
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
Type of Information Collection: Extension, without change, of a
currently approved information collection.
OMB Number: 1660-0130.
FEMA Forms: None.
Abstract: The information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery. This feedback will provide insights into customer or
stakeholder perceptions, experiences, and expectations; provide an
early warning of issues with service; or focus attention on areas where
communication, training, or changes in operations might improve
delivery of products or services. These collections will allow for
ongoing, collaborative, and actionable communications between the
Agency and its customers and stakeholders. It will also allow feedback
to contribute directly to the improvement of program management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential nonresponse bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
Affected Public: Individuals or Households.
Estimated Number of Respondents: 1,075,000.
Estimated Number of Responses: 1,075,000.
Estimated Total Annual Burden Hours: 268,783.
[[Page 92141]]
Estimated Total Annual Respondent Cost: $12,269,944.
Estimated Respondents' Operation and Maintenance Costs: None.
Estimated Respondents' Capital and Start-Up Costs: None.
Estimated Total Annual Cost to the Federal Government: $2,322,734.
Comments
Comments may be submitted as indicated in the ADDRESSES caption
above. Comments are solicited to (a) evaluate whether the proposed data
collection is necessary for the proper performance of the Agency,
including whether the information shall have practical utility; (b)
evaluate the accuracy of the Agency's estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used; (c) enhance the quality, utility, and
clarity of the information to be collected; and (d) minimize the burden
of the collection of information on those who are to respond, including
through the use of appropriate automated, electronic, mechanical, or
other technological collection techniques or other forms of information
technology, e.g., permitting electronic submission of responses.
Millicent Brown Wilson,
Records Management Branch Chief, Office of the Chief Administrative
Officer, Mission Support, Federal Emergency Management Agency,
Department of Homeland Security.
[FR Doc. 2024-27321 Filed 11-20-24; 8:45 am]
BILLING CODE 9111-19-P
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