Notice2024-26742
Agency Information Collection Activities: Proposed Collection: Public Comment Request; Information Collection Request Title: Generic Information Collection Request for Health Resources and Services Administration Hotlines, Chatlines, and Online Portals
Primary source
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Published
November 18, 2024
Issuing agencies
Health and Human Services DepartmentHealth Resources and Services Administration
Abstract
In compliance with the requirement for opportunity for public comment on proposed data collection projects of the Paperwork Reduction Act of 1995, HRSA announces plans to submit an Information Collection Request (ICR), described below, to the Office of Management and Budget (OMB). Prior to submitting the ICR to OMB, HRSA seeks comments from the public regarding the burden estimate, below, or any other aspect of the ICR.
Full Text
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<title>Federal Register, Volume 89 Issue 222 (Monday, November 18, 2024)</title>
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[Federal Register Volume 89, Number 222 (Monday, November 18, 2024)]
[Notices]
[Pages 90708-90709]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-26742]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Health Resources and Services Administration
Agency Information Collection Activities: Proposed Collection:
Public Comment Request; Information Collection Request Title: Generic
Information Collection Request for Health Resources and Services
Administration Hotlines, Chatlines, and Online Portals
AGENCY: Health Resources and Services Administration (HRSA), Department
of Health and Human Services.
ACTION: Notice.
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SUMMARY: In compliance with the requirement for opportunity for public
comment on proposed data collection projects of the Paperwork Reduction
Act of 1995, HRSA announces plans to submit an Information Collection
Request (ICR), described below, to the Office of Management and Budget
(OMB). Prior to submitting the ICR to OMB, HRSA seeks comments from the
public regarding the burden estimate, below, or any other aspect of the
ICR.
DATES: Comments on this ICR should be received no later than January
17, 2025.
ADDRESSES: Submit your comments to <a href="/cdn-cgi/l/email-protection#dcacbdacb9aeabb3aeb79cb4aeafbdf2bbb3aa"><span class="__cf_email__" data-cfemail="cfbfaebfaabdb8a0bda48fa7bdbcaee1a8a0b9">[email protected]</span></a> or mail the HRSA
Information Collection Clearance Officer, Room 14N39, 5600 Fishers
Lane, Rockville, Maryland 20857.
FOR FURTHER INFORMATION CONTACT: To request more information on the
proposed project or to obtain a copy of the data collection plans and
draft instruments, email <a href="/cdn-cgi/l/email-protection#2c5c4d5c495e5b435e476c445e5f4d024b435a"><span class="__cf_email__" data-cfemail="eb9b8a9b8e999c849980ab8399988ac58c849d">[email protected]</span></a> or call Joella Roland, the
HRSA Information Collection Clearance Officer, at (301) 443-3983.
SUPPLEMENTARY INFORMATION: When submitting comments or requesting
information, please include the ICR title for reference.
Information Collection Request Title: Generic Information
Collection Request for Collections Related to HRSA Hotlines, Chatlines,
and Online Portals, OMB No. 0906-New.
Abstract: HRSA currently administers approximately 15 hotlines,
chatlines, and online portals for use by customers, members of the
public, and HRSA funding recipients. These hotlines, chatlines, and
online portals are administered by HRSA or a contractor on behalf of
HRSA. The purpose of information collections under this generic
umbrella ICR package is to allow HRSA to collect information on the
operation of such HRSA hotlines, chatlines, and online portals to
assist HRSA in improving their operation and determining if these
services are helpful. In addition to collecting basic demographic
information, the information collections would include questions such
as reasons for inquiry, topics covered by inquiry, feedback on provided
guidance or the hotline/chatline/online portal user experience. No
protected information, such as personal health information or trade
secrets, will be disclosed unless specifically required by law.
An illustrative, but not exhaustive, list of examples of
information collection activities that would fall under this collection
include standardized questions that are asked during the interaction
with the public; surveys about their interaction; and information
collected about their experience in use of hotlines, chatlines, and
online portals. This generic umbrella ICR covers responses to
standardized and survey questions relating to public use of HRSA's
hotlines, chatlines, and online portals, pursuant to the ``Social
Media, Web-Based Interactive Technologies, and the Paperwork Reduction
Act'' 2010 White House guidance memo. The memo can be found at: <a href="https://www.whitehouse.gov/wp-content/uploads/legacy_drupal_files/omb/assets/inforeg/SocialMediaGuidance_04072010.pdf">https://www.whitehouse.gov/wp-content/uploads/legacy_drupal_files/omb/assets/inforeg/SocialMediaGuidance_04072010.pdf</a>.
Need and Proposed Use of the Information: The purpose of
collections under this generic umbrella ICR is for accountability,
program management, and oversight purposes. Collecting feedback from
members of the public about their interaction with these services will
help ensure that HRSA hotlines, chatlines, and online portals are
operating to the best of their abilities. While HRSA can evaluate the
general need for and the overall practical utility of such information
collection in advance, HRSA is unable to determine the details of the
specific individual collection methodologies until a later time. Using
a generic umbrella ICR will allow HRSA to quickly and nimbly respond to
public needs and efficiently provide vital services to grantees and the
general public, as the standard 6 to 9 month timeline to comply with a
full request under the Paperwork Reduction Act could inhibit HRSA's
ability to collect information to inform these activities that involve
rapid updates to be responsive to their users. The information
collected is expected to be voluntary and low-burden. Therefore, a
generic umbrella ICR clearance is requested to allow for quick
turnaround
[[Page 90709]]
requests for similar information collections related to these
activities.
As this generic umbrella ICR will focus on the awareness,
understanding, attitudes, preferences, or experiences of customers or
other stakeholders relating to HRSA-funded hotlines, chatlines, or
portals, the Fast Track Process should apply to this information
collection. Therefore, HRSA also requests OMB provide a response on
individual information collection requests within the scope of this
generic ICR within 5 business days.
Likely Respondents: The most likely respondents include users of a
HRSA-funded hotline, chatline, or portal. These users may include
members of the public and public or private entities who receive HRSA
funding. Responses to any information collections under this generic
umbrella ICR are not required to obtain or retain any benefit.
Burden Statement: Burden in this context means the time expended by
persons to generate, maintain, retain, disclose, or provide the
information requested. This includes the time needed to review
instructions; to develop, acquire, install, and utilize technology and
systems for the purpose of collecting, validating, and verifying
information, processing and maintaining information, and disclosing and
providing information; to train personnel and to be able to respond to
a collection of information; to search data sources; to complete and
review the collection of information; and to transmit or otherwise
disclose the information.
The total annual burden hours estimated for this ICR are summarized
in the table below. HRSA conducted this estimate based on reviewing
hotline and chatline scripts along with online portals, in addition to
reviewing the burden estimates of forms from previous HRSA customer
service surveys, which were approved under other umbrella or regular
packages.
Total Estimated Annualized Burden Hours
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Number of Average burden
Instrument name Number of responses per Total per response Total burden
respondents respondent responses (in hours) hours
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Standardized Hotline Interaction 100,000 1 100,000 0.17 17,000.00
Standardized Chatline 100,000 1 100,000 0.17 17,000.00
Interaction....................
Online Portal Submission........ 10,000 1 10,000 0.067 670.00
Follow-Up Surveys............... 51,750 1 51,750 0.083 4,295.25
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Total....................... 261,750 .............. 261,750 .............. 38,965.25
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HRSA specifically requests comments on: (1) the necessity and
utility of the proposed information collection for the proper
performance of the agency's functions; (2) the accuracy of the
estimated burden; (3) ways to enhance the quality, utility, and clarity
of the information to be collected; and (4) the use of automated
collection techniques or other forms of information technology to
minimize the information collection burden.
Maria G. Button,
Director, Executive Secretariat.
[FR Doc. 2024-26742 Filed 11-15-24; 8:45 am]
BILLING CODE 4165-15-P
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